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Mossy Toyota
San Diego, CA
724 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 724 reviews
December 23, 2020
Bait and switch, Trying to sell on payment instead of on price repeatedly when I specified I wasn’t concerned with them finding me a payment as I had cash in hand. Price was around 10k over sticker price, s price repeatedly when I specified I wasn’t concerned with them finding me a payment as I had cash in hand. Price was around 10k over sticker price, so dishonest it was actually amusing. Grossly undervalued my trade in. Sales rep Austin even tried to tell me I had to pay california sales tax when I am a resident in another state and would have had the new car registered there. This could have been purposeful or he’s just misinformed. Mind you, this was before asking price was even shown to me. Just poor sales tactics and dishonesty left and right. Would not recommend. Far Better deals at other SD county Toyota dealers don’t waste your time on this one. And such steep unfair markups during a pandemic? Do better, Mossy 💕 More
by SMontenegro
Employees Worked With
Sami Amiri, Austin Nguyen
December 11, 2020
Tom is professional & smart- a joy to work with. His response time & accuracy was excellent. I would recommend him to my closest friends and know they would get the best service possible. response time & accuracy was excellent. I would recommend him to my closest friends and know they would get the best service possible. More
by jjacobs2
Employees Worked With
October 15, 2020
Tom larkins is an awesome salesman .he is very nice very professional.went there to see the XSE Camry Toyota and I’m looking fir blue color but he lest us drive the gray XSE .and after that I said if he cou professional.went there to see the XSE Camry Toyota and I’m looking fir blue color but he lest us drive the gray XSE .and after that I said if he could order me a blue one he said he well .he said I wanna show you other car that might get interested so he bring me the TRD Camry and that point I change my mind I said to him I want that.he know how to please the costumer .I’m glad that he bring that out .I got the TRD.he’s really nice and awesome.with Robin there team are really very good. Yeah I’m looking at accord race me .I’m really satisfied on he’s excellent service.. More
by lolitachoy
September 29, 2020
This was a pleasant experience. Very knowledgeable and helpful in finding a car for my growing family. We were surprised by how quick the process was. helpful in finding a car for my growing family. We were surprised by how quick the process was. More
by Franklin1
Employees Worked With
September 19, 2020
Classic bait and switch! Cliff quoted me a price of $29,861, on a 2020 Toyota Prius Prime Limited, not in stock, but could be located. The next day he said "the incentives have changed", and the price $29,861, on a 2020 Toyota Prius Prime Limited, not in stock, but could be located. The next day he said "the incentives have changed", and the price would now be $31,489. When I called him on it (since the incentives were to last 5 days yet), he said his manager gave him the quote on the Prius Limited, not the Prius Prime Limited. Two days later, he finally admitted that he had made the mistake. So, I agreed to the corrected price of $31,489 and included Grace (another internet sales assistant who had responded from Mossy). I heard nothing more from Cliff or Grace (other than that Grace would pass my request to her manager). I even requested to see a copy of the MSRP of the vehicle, but nobody responded to that, either. Then, TWO DAYS LATER, I get an email from Cliff asking me to make an appointment to come in for a test drive (of which vehicle, I don't know, because they still didn't seem to have the car I wanted available). No follow up to my agreement to purchase the car at all! I bought from a different dealer. More
by dschroed13
Employees Worked With
June 03, 2020
Great people here at this Toyota. Tom L. went out of his way to notify me of a Corolla that they received after a prior one sold before I could take a look at it. I had an easy going and great experience fr way to notify me of a Corolla that they received after a prior one sold before I could take a look at it. I had an easy going and great experience from the moment I pulled in the lot, to the moment I pulled out in my new (to me) 2016 Corolla. I would definitely come back to this dealership to work with Tom L. More
by William L.
May 25, 2020
Tom was helpful and transparent in his dealings with me. He gave me an honest price and didn't try to play games. He took the time to show me how to use the features on my new car after my purchase. He gave me an honest price and didn't try to play games. He took the time to show me how to use the features on my new car after my purchase. More
by hmartin1
May 20, 2020
Mark and I have been working for months on finding the best car for me, thank god we finally did. Mark definitely went above and beyond, he listened to what was Important and was able to find me the perfe best car for me, thank god we finally did. Mark definitely went above and beyond, he listened to what was Important and was able to find me the perfect car without me even looking, he had it ready as soon as I got there. Thanks for being amazing Mark! More
by sammie523
May 13, 2020
I had a great experience at this dealership! I got my new car thanks to Tom Larkin, who was incredibly helpful, friendly, and knowledgeable! Stacey helped me with financing and paperwork and was great to cha car thanks to Tom Larkin, who was incredibly helpful, friendly, and knowledgeable! Stacey helped me with financing and paperwork and was great to chat with. I was initially wary about going to a dealership during the pandemic, but I felt very safe - the dealership was very clean and had a great environment. I would absolutely recommend this to anyone looking to buy a car! More
by Molly Morgan
April 24, 2020
Had a great experience purchasing a Camry .Tom was very easy going and very thorough with explaining everything. Percey was also very helpful. Thank you easy going and very thorough with explaining everything. Percey was also very helpful. Thank you More
by Jackiemorozco
Employees Worked With
