Mossy Toyota

I bought a used 2017 Toyota Prius from Mossy Toyota on Mission Bay Drive, San Diego, CA 92109 in May of 2020. Today, (10/19/21) I was at Kearny Mesa Toyota for service and learned from them that my car w Mission Bay Drive, San Diego, CA 92109 in May of 2020. Today, (10/19/21) I was at Kearny Mesa Toyota for service and learned from them that my car was in an accident when the 1st person had it as a leased vehicle. The salesperson at Mossy told me what a great car it was and how the guy who had it before me (I'm the 2nd owner) took such good care of it. He ranted about what great shape it was in. They never told me it was in an accident and it wasn't on the Carfax report. On the Vehicle History Acknowledgement it showed the car had not been in an accident. I'm sure they knew it had been in an accident. I thought I got the car at a good price but considering the circumstances, it was not a good price. I am furious! More

compre un Lincoln MKC Estoy encantada del venderor, el compre un Lincoln MKC Estoy encantada del venderor, el servicio que me brindo,me ayudaron a calificar para el carro de mis sueños, sin ellos no lo h compre un Lincoln MKC Estoy encantada del venderor, el servicio que me brindo,me ayudaron a calificar para el carro de mis sueños, sin ellos no lo hubiera tenido THANKS SO MUCH!!! More

I love toyota not mossy Toyota of pacific beach horrible. Pressure sales tactics Horrible customer service Over priced service packages by 3k I found scratches on my car after service the ser horrible. Pressure sales tactics Horrible customer service Over priced service packages by 3k I found scratches on my car after service the service tech walked outside took pics with his iPhone then reviewed the two he couldn’t see the scratches on their iPad. Service tech walked up to me while I was sitting and took a picture of me his name is Brian robitaille he is a horrible service tech. Gina Gonzales should not be in customer relations she lies for their employees More

Thank you for taking the extra time to follow up and my search for the perfect replacement for my 99 Camry, I look forward to working with you and Mission Bay Toyota service department for many years. search for the perfect replacement for my 99 Camry, I look forward to working with you and Mission Bay Toyota service department for many years. More

Rude, Amateurish, dishonest when she wants to change your original signed contract then threatens to take your car back, should be in a horror movie. original signed contract then threatens to take your car back, should be in a horror movie. More

How can I even explain the experience that I had with Tom and Mark other than disgusting, dishonest and unbelievably unprofessional. I had been texting with them for days and had an appointment at 1:30 today and Mark other than disgusting, dishonest and unbelievably unprofessional. I had been texting with them for days and had an appointment at 1:30 today to look at a car for my mom. However, when my mom's current car tire blew (1.5 hours away), I had to drive to get her. I immediately called and texted to reschedule for 4pm. They confirmed the new time. after getting her and my little sister, we rushed to the dealership. We hopped in the car and went for a test drive knowing we would buy it when we got back. BUT that's where the nightmare began. As soon as we got back from the test drive, we were told that the card had sold!!! How did they not know that 15 mins before? How do the sales people not communicate? why did they string be along to where I just drove 3 hours to get to our appointment for this specific car that we've been communicating about for days for my mom? And they didn't have the respect to tell me that the car wasn't available? i did get upset at the salesmen because it's their job to sell cars that are available! Tom and Mark are scammers to a "T". More

SUPER SHADY- I had heard the rumors, and went anyway. ALL TRUE!!! They advertised a 2021 4Runner Limited for MSRP on their webpage, AutoTrader, and on the Window of the 4Runner. Confirmed it was in st ALL TRUE!!! They advertised a 2021 4Runner Limited for MSRP on their webpage, AutoTrader, and on the Window of the 4Runner. Confirmed it was in stock, the price, and drove down to see it and see if we could close a deal. When we sat down, they brought paper with the price breakdown, that had a $9,000 NINE THOUSAND DOLLAR ADM "adjusted dealer markup"? Needless to say they wouldn't budge. I even offered full MSRP. So I walked. TOTALLY SHADY TO PULL THIS ONCE YOU DRIVE 30 Miles to get there and plan on buying. I've send an email to the General Manager TRAVIS MOSSY. We'' see if he even gets it. Unless you like to get bait and switched, or pay 20-30% over the list price, you have better steer clear. More

If I could give zero stars to Mr. Thacker I would. His communication style is hostile and rude. I brought my Toyota Corolla in twice for recall issues. While discussing the paint peeling off my bumper he communication style is hostile and rude. I brought my Toyota Corolla in twice for recall issues. While discussing the paint peeling off my bumper he told me it would not be covered by the recall in a rude and harsh manner. Poor customer service skills and this guy simply doesn’t know how to communicate to customers respectfully. More