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Mossy Toyota

San Diego, CA

4.5
724 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
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4555 Mission Bay Drive

San Diego, CA

92109

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Showing 724 reviews

January 22, 2023

James was an amazing sales associate who was very attentive and helpful with the questions we had and was very communicative. More

by Issacpaz15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Mossy Toyota responded

Thank you Isaac for sharing your great experience with James and our team. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Customer Relations Manager

January 13, 2023

Gente muy profesional en su actividad. Gracias por sus valiosas intervenciones y conocimiento del producto que ofrecen More

by Juan M Perez Tejada
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Mossy Toyota responded

Gracias por tu reseña. Nos alegra saber que tuvo una gran experiencia. Valoramos su negocio y apreciamos que elija a Mossy Toyota. Gina Gonzalez Customer Relations Manager Mossy Toyota

September 24, 2022

Richard caver price gouges look out for this sleez. . never going back. Multiple items not needed. More

by Never again list
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Carver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Mossy Toyota responded

I am sorry to hear about your experience. I would like to chat with you so I can learn a little more. Please contact me at your earliest convenience. My email is ginag@mossy.com, I look forward to hearing from you. Gina Gonzalez Customer Relations Manager Mossy Toyota

September 24, 2022

Worst place to take your vehicle for repairs. They quoted 300. For brakes and roters with tax out the door in an hour. My bill came to 600. For breaks and they had me car for 10 hours. More

by Never again list
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Carver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Mossy Toyota responded

I am sorry to hear about your experience. I would like to chat with you so I can learn a little more. Please contact me at your earliest convenience. My email is ginag@mossy.com, I look forward to hearing from you. Gina Gonzalez Customer Relations Manager Mossy Toyota

August 11, 2022

We bought a used 2021 RAV4 Prime in pretty good condition. We paid top dollar, over 60k. It took a few days for us to pick up the car because they needed to detail it. When we finally picked i More

by Eric and Tina
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Sep 26, 2022 -

Mossy Toyota responded

Thank you Tina for bringing this to our attention. We absolutely should have had the charger available for you when you took the vehicle home. Our sincerest apologies. I have since spoken with you and was able to get you a 2nd key. know this has not been a good experience, but I hope you feel we value your business and are a phone call away should you need us. Happy driving. Gina Gonzalez Customer Relations Manager

July 26, 2022

Been here twice and both experiences were not good. First time I had my car serviced for a loose gas cap took about 8 hours for them to fix, was late to pick up my kids from school. This last time I More

by Rawkee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddy
June 07, 2022

Endless emails, no real information about the product I was interested in until a last message of it was sold. More

by Mjf1964
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Stephen Grzybowski
Jun 07, 2022 -

Mossy Toyota responded

I am so sorry to hear about your experience. It is a very unique car market we are currently in. The lack of inventory has us selling units before they have even arrived. As this inventory shortage is new to us, we are still working through creating new processes. I will be speaking with our team about how we communicate with our customers in these situations. I appreciate you bringing this to our attention. Gina Gonzalez Customer Relations Manager

March 21, 2022

PRICE GAUGING - UNPROFESSIONAL - STAY AWAY - DISHONEST This is the most unprofessional and dishonest car dealership I have ever come across. I had made a deal to buy a car in transit from sa More

by aourian
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sami Amiri
Mar 22, 2022 -

Mossy Toyota responded

Ken/Ariel/Nancy, you have left 1 star reviews not only for us, but for several other dealerships, including our sister store Mossy Honda. Through multiple accounts you have created. Sami and I told you that we have decided NOT to do business with you because of your threats and language. Our decision had ABSOLUTELY NOTHING TO DO WITH SELLING IT FOR MORE MONEY! You threatened us with a smear campaign through BBB, and other social media outlets. We stand by our decision and hope you find a dealership that better suits your needs. Gina Gonzalez Customer Relations Manager

February 09, 2022

They were very accomodating to my needs of looking at a vehicle at closing time. I appreciate it very much! More

by DRFrac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name, younger guy tho., Travis Mossy
Feb 09, 2022 -

Mossy Toyota responded

Thank you for visiting our store. We are happy to accommodate our guest as best as we can. We appreciate you choosing Mossy and are a phone call away when you need us. Gina Gonzalez Customer Relations Manager

February 01, 2022

They’ve never called. Need a vehicle and they don’t have any. A month ago they call me telling me that there was a vehicle available. I got there and no vehicles were available:.. very disappointed!!! More

by Saul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recalled on the name … at this time
Feb 09, 2022 -

Mossy Toyota responded

Unfortunately Saul there is a serious supply chain issue and like every other franchise out there, we have VERY little inventory. Your frustration is understood and we wish we could sell you the vehicle you want. If you would like to come in to discuss putting a deposit down on an inbound unit, we are more than happy to meet with you. Gina Gonzalez Customer Relations Manager

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