Mossy Toyota

I PURCHASED A NEW PRIUS THROUGH THE COSTCO CAR BUYING PROGRAM. GARY THUMA CONTACTED ME WITHIN 2HRS OF ME FILLING OUT THE COSTCO FORM ONLINE. HE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE REGARDING THE OPE PROGRAM. GARY THUMA CONTACTED ME WITHIN 2HRS OF ME FILLING OUT THE COSTCO FORM ONLINE. HE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE REGARDING THE OPERATING SYSTEM OF THE CAR . THE CAR DEALERSHIP WAS VERY CLEAN AND STAFF WAS VERY NICE AND PROFESSIONAL . More

I choose Mossy because one of my friend got a RAV4 in Mossy with quite good price. So I only quote Mossy for Camry price. And actually a couple of weeks later I visited Mossy without negotiation the pric Mossy with quite good price. So I only quote Mossy for Camry price. And actually a couple of weeks later I visited Mossy without negotiation the price via email or phone. I bring a newspaper advertise and so that I get a good price and make the deal in short time. Maybe carry a newspaper ad is a good method to get a good price. More

I purchased a new Camry from Mossy Toyota, Gary Thuma in very helpful in the purchase process, he is very nice, patient, and also very professional, I'd appreciate his great help! Thanks! Junmei Shao very helpful in the purchase process, he is very nice, patient, and also very professional, I'd appreciate his great help! Thanks! Junmei Shao More

THANK YOU to the Mossy Team Toyota for helping us take home the brand new Rav 4 . You all are Awesome!!!! That was an easy buying experience! home the brand new Rav 4 . You all are Awesome!!!! That was an easy buying experience! More

47 years, 20-23 dealerships later, Mossy Toyota has by far been the worst experience ever! Purchased 2008 Sienna Dec. 28th advertised as a "Certified Toyota" vehicle but it had mismatched tires, dent in far been the worst experience ever! Purchased 2008 Sienna Dec. 28th advertised as a "Certified Toyota" vehicle but it had mismatched tires, dent in door, damaged windshield, filthy corroded headsets, cracked remote entertainment control, hood and bumper full of chips covered up by touch up paint rush, damaged leather seat, faded chipped paint on window trims, squeaky after market brakes in rear, driver and passenger rear window gaskets flapping in the wind, drywall screw holding up driver side of rear bumper, filthy contaminated cabin filter (a/c), back cover of driver seat fell off after being installed incorrectly, intermittent navigation system (bad dvd) etc. Granted they have fixed most of these issues (had to get Jason Mossy involved) BUT it was painful, so very painful. Plus they had our $26,000.00 and our car, sure a couple of the times we had a little loaner but we even had to fight for that. We had the unfortunate experience of initially dealing with a Jason Jaffe, their Used Car Sales Manager or DIRECTOR as he informed us. There is not enough room here nor will I waste time and emotions going into the details of dealing with this arrogant, self serving person. Just let me say that he is someone you would not want to having any dealings with, let alone buy a car from. Oh, I forgot to mention we did get a set of rubber mats free. Then more issue were discovered and despite knowing that we have already been through the ringer with their version of a Toyota Certified Vehicle, they continued insulting our integrity and honesty by implying we cause the damaged dvd and refusing to replace it. I was absolutely furious, in no uncertain terms told them so, after all enough is enough! They relented and said they would send us the 2007 replacement dvd. They couldn't even offer us a current version, their cost would be the same regardless. To quote Jason Mossy "The last thing we want, is for you to be unhappy with us every time you get into your vehicle. Buying a car is supposed to be a fun experience". Well I am sorry to tell him that it surely has not been that with Mossy Toyota. We cringe at the mere thought of having to return to them should anything else be found wrong, because they sold us a used vehicle as a Certified Used vehicle (you pay more) without doing the work required to meet the certification. More

Worst car buying experience I have had in 30 years. Went through fleet program to avoid the high pressure sales process, but got it anyway. Insisted I buy a car that day to give me a "better" price, played through fleet program to avoid the high pressure sales process, but got it anyway. Insisted I buy a car that day to give me a "better" price, played the good cop bad cop game with his manager. I would rather ride a bicycle or walk than buy a car from these guys. I ended up going to Carlsbad Toyota and buying a new Prius the next day. Had a very good experience with Carlsbad Toyota. Take a short drive north, you will be glad you did. Better prices and no BS. More