Mossy Toyota

Surprise Bills I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them look at. At first he didn't say anything about any diagnostic fee, so l asked him, knowing that there usually is some kind of diagnostic fee. Of course there is. $130. I said that was fine because Richard assured me that "the $130 goes towards fixing the car." As it turns out, it was $1600 to have my doors fixed, so I obviously decided not to have them fix the doors and to just have them put on new brakes and do the oil change. After waiting over 4 hours, my car was finally finished and Richard explained to me the total. Previously, he told me it would be around $500 for new brakes and $35 for an oil change. Curiously, now Richard told me that the total was around $700. I asked him to break down the charges for me, and what do you know, there was the $130 diagnostic fee added on top of the cost of the brakes. I said, "Hey, I thought you said that the $130 went towards fixing the car." Richard responded that the $130 only went towards fixing the doors, not the breaks, and because I wasn't having the doors fixed the $130 had to be added on top. As you can imagine, my reaction was less than friendly. First, Richard did not tell me about any diagnostic fees, I had to ask him about it. Second, he tried to surprise me at the end with a bill that was way higher than what he had quoted and what I was expecting. This was a totally cheap move on their part and something a classic, dishonest car dealership would do. After telling him how unhappy I was with him, he knocked the $130 in half, but it was still unacceptable. Oh and before I forget, while I was waiting for four hours, I overheard what I assumed to be a sales manager tell a group of salespeople that "If you were just straight up with people, we wouldn't have all these problems" to which they all had a good chuckle. Classic. Haha. Ha. Ha. Overall, my experience was that this dealership will try to screw people out of money, has very poor customer service skills, and takes an extremely long time to do any repairs. More

Excellent Experience! Mossy Toyota is the best! Every employee you run across inside this place is helpful and pleasant, my experience was very positive in spite of my circ Mossy Toyota is the best! Every employee you run across inside this place is helpful and pleasant, my experience was very positive in spite of my circumstances that were less than ideal. It took a very long time for my insurance company to total my car and my credit situation was challenging to say the least. The store manager, Chris Ross, went above and beyond what I could have ever imagined someone would do and made it possible for me to get into a 2015 Toyota Prius II. Ary Elias, the finance manager worked absolute magic and secured the financing, I was never made to feel bad about my less than ideal credit. I had decided that I would not be able to afford the Pruis and was ready to purchase a less expensive vehicle but in the end I was able to purchase the car I wanted because they gave me an excellent deal. I am so very grateful to Chris Ross and the entire Mossy team for helping me when I was so in need. More

Service Advisor team under staffed. I've sat in the service drive for 20 minutes and no one came up to help me. They say to wait in your car, but I had to finally get out my car and get I've sat in the service drive for 20 minutes and no one came up to help me. They say to wait in your car, but I had to finally get out my car and get someone, the first person in a service shirt. I had a 3:pm appt. for a new battery and an oil change. The battery was the most expensive of three places, Cost Co. $85, AAA $100 installed, Mossy Toyota $120. 1:45 minutes later I walk over to see my car in the drive finished. No one came to tell me. After all this, they could have given me a free car wash to show good will. Nope. I won't be back. More

Lost truck keys My brother Jim bought his Tacoma at this dealership 10 years ago. He has serviced it there since. Last week he took it in for a smog check. Went back My brother Jim bought his Tacoma at this dealership 10 years ago. He has serviced it there since. Last week he took it in for a smog check. Went back three hours later and they had lost the keys and not performed the smog check. Good thing he had a hidden key on the vehicle. He left and won't be back. More

Reneged Deal by Dealer My son in the Military went to look at a 2013 Camry on 5/26/2015 going for $16,291.00 after sitting down with the salesman and working numbers. Stati My son in the Military went to look at a 2013 Camry on 5/26/2015 going for $16,291.00 after sitting down with the salesman and working numbers. Stating he would like to think about since, his intent was to finance through Navy Fed. The Manager came over and offered it to him for $14,991.00 - and then stated they could finance for 3.75%. This is all without running his credit. My son stated he would like to think about it or sleep on it since he had to be to work early the next morning. They wrote up 3 different vehicles my son looked at and instead of giving him paperwork on the vehicles, they told him to camera shoot the paperwork on their numbers for all 3 vehicles. They also offered to allow him to take the vehicle. Today he called and wanted the numbers on that vehicle to apply for his credit application on the vehicle, since he was not given a workup sheet last night. All of a sudden - they could no longer do the deal for what they offered at $14,991.00 -- then they had another salesperson call him back stating they could get him financing if he wanted to do the deal on the 16,291.00. He had received 3 calls with 3 different run arounds regarding the vehicle, they offered him for $14,991.00. They would never provide a sheet with all the numbers showing car cost, taxes, fees and bottom line (instead take a picture with your camera). The whole situation was shady at best. I would not recommend this dealership with these sort of sales techniques. Also this is a military person being treated in such a way and I will make sure that he spreads the word around his base. This was done on Memorial Day which really says alot about this dealer and their use of a Military Holiday to promote their cars. More

you better watchout what you buy !!!! I bought a pickup from this dealer, I was happy, start from next day, under the dash board of the passenger side will make clicking sound randomly eve I bought a pickup from this dealer, I was happy, start from next day, under the dash board of the passenger side will make clicking sound randomly every time I drove it. I sent it back to dealer on 04/13/2015 to find out what went wrong. the answer is going to cost me $2400.00 to fix, on top of what I paid $21,500.00. so, what you think ! I will never ever go back to any of Mossy and tell all my friends stay away from... they should tell me the true or fix it before they sell it to any one.. More

Buy a car from Shaka! I worked with a young Lady named Shaka. Wow this Lady know s her cars. She was soo friendly. I would recommend her highly. See Shaka! I worked with a young Lady named Shaka. Wow this Lady know s her cars. She was soo friendly. I would recommend her highly. See Shaka! More

Professional, Easy going, Caring, Efficient Experience! I began my search online for a Prius and read positive reviews about Bernadette and proceeded to initiate my interest in a Prius through her. Bernadet I began my search online for a Prius and read positive reviews about Bernadette and proceeded to initiate my interest in a Prius through her. Bernadette was instantly informative, up front, caring, efficient, and most importantly had a family oriented demeanor. I can't say enough positive things about working with Bernadette. Bernadette was logical in showing me my options and teaching me about what was best for my budget instead of pushing me into something more expensive. The first meeting with Bernadette I felt like she was family no kidding, and was very comfortable with her and with a very happy gentle demeanor. It took a total of 2 days total to drive home happy with my Prius. I took an extra day to think of my options without pressure whatsoever from Bernadette. I highly recommend Bernadette for ALL of your family and friends who want a no nonsense, intelligent, informative, happy, caring experience with your new or used vehicle purchase! So happy I found Bernadette! More

Fantastic experience at Mossy Toyota After spending 3 days with Toyota of Poway getting mislead, jerked around and flat out being lied to I went to Mossy and had a fantastic experience. I After spending 3 days with Toyota of Poway getting mislead, jerked around and flat out being lied to I went to Mossy and had a fantastic experience. In and out in 2 hours with the purchase of a new Tacoma. The same truck I tried to purchase from Poway for 3 days. Mossy team was professional, courteous, straight forward and a pleasure to work with. BIG THANKS to Patrick, Jason, Robert, Justin, Matt and Bryan! More