Mossy Toyota

Easy and comfortable I just visited the dealership to look at Suv's but my lease isn't ending for several months. The sales guy was very understanding and took the time to I just visited the dealership to look at Suv's but my lease isn't ending for several months. The sales guy was very understanding and took the time to walk the lot with me and gave me a lot of useful information on different models. I appreciate his patience and not being pushy with me. I will be back closer to my lease end. More

That Chris Keppel Sure is amazing This place is beyond great, I've been going here for the past 7 years for leases and purchaches. One employee you stands out above the rest is Chris This place is beyond great, I've been going here for the past 7 years for leases and purchaches. One employee you stands out above the rest is Chris Keppel, he is one of the finance managers. His is easy to talk to, explains all the products to you in detail so you know exactly what you're getting and breaks down the price per month for each service. I would highly recommend getting your financining from Mossy Toyota through Chris Keppel. More

fast and efficient Came in last night around 5pm with my husband and we were finished with a very thorough car delivery where our sales person went over every detail a Came in last night around 5pm with my husband and we were finished with a very thorough car delivery where our sales person went over every detail and hooked up our bluetooth by 8pm. Not too bad! In the past it's taken hours at other locations. Could not be happier with our 2017 Highlander and will definitely refer friends. More

Update PLEASE READ ENTIRE REVIEW It's been three hours since I sat down in this chair and waited for finance to call me. I bought a car from this incompet PLEASE READ ENTIRE REVIEW It's been three hours since I sat down in this chair and waited for finance to call me. I bought a car from this incompetent dealership nearly three months ago and have not received my plates. When the DMV sent me a letter notifying that my registration is due, I figured I would come pay Mossy Toyota a visit to sort things out officially/face to face (as opposed to having the salesman tell me "I'm still checking" day after day). The customer prior to me left more than 40 minutes ago, yet I'm still waiting for Chris in financing. Please take yourself to a more competent, professional dealership that'll get take care of your paperwork & legal issues in a prompt fashion. This is beyond ridiculous. Turns out, i waited three hours for absolutely no reason. When I first walked into the dealership, I was greeted by a salesman who was standing outside and kindly asked what I needed. I told him that I need to talk to the financing office to get my plate situation sorted out to which he responded with a polite gesture towards the coffee machine so that I could sit and wait comfortably. Little did I xxxxing know that he told NO ONE about my situation and the rest of the salesmen ASSUMED I was tagging along with another family because I was YOUNG AND BY MYSELF. Just because I was a young, teenage-looking girl, they didn't care to ask for what I needed throughout the ENTIRE three hours. So after three hours of waiting & thinking that the first salesman took care of my situation, I found out that no one was even considering my presence despite the fact that I sat there alone for three hours. No free tank of gas or complimentary detail is going to eradicate this. Its 11:30 and I have to be up at 4:15am. Thanks, Mossy. For your amazing team of communicators and leaders. Please take yourself to another dealer to avoid wasting three hours of you life like I did. 10/12/16 The salesman who promised to compensate me after waiting three hours told me that he'd take care of my license plates. I told him that I'd be there around 8pm on 10/11/16. When I got to the dealership at 7:45, I asked for Luis Gomes and everyone looked confused. They informed me that he left for the day. No emergency, no excuse. He just left. If that doesn't deter you from this dealership, let me continue. I talked to the financer, John, who assured me that the plates were in the DMV's possession, not theirs. He said that they have no control of when plates are distributed and that he would contact their DMV clerk the following day. The following day (today) I received a phone call from the dealership; the receptionist told me that they have ONE of my TWO plates. And that there are NO REGISTRATION STICKERS on the plates of a USED car. Upon arrival, I saw that the receptionist had a box FULL of unopened envelopes and scattered registration stickers. She pulled out one of the envelopes and handed it to me, saying that they don't have the stickers and that the DMV must have messed it up. Since I've already been xxxxed over multiple times by this dealership, I decided to call USPS and ask about the tracking number that was attached to my plate. Unsurprisingly, the package was delivered and signed off a month ago. Since I have no stickers, I still have no use for my license plate and Mossy Toyota refuses to take responsibility. So, not only is this dealership profiling by age and completely incompetent... It's blatantly dishonest as well. Of course there are VERY few workers who take their job seriously; however, this was my experience and I believe that no one should be treated so unjustly. 10/14/16 A day after leaving this Yelp review, Luis called me and informed me that his manager yelled at him because she read this review. In a passive-aggressive tone, he basically ordered me to change my Yelp review. To be clear, it wasn't Luis's fault that I was put into this situation, and he was kind enough to offer help that dreadful Monday night. Nonetheless, that doesn't change the fact that he left the dealership after I informed him of the exact time I'd be there. I'm not sure if that qualifies as helping out with my situation. Thankfully, Karla (who I'm assuming is his manager) called me shortly after Luis did and asked me to reiterate the entire incident. She by FAR is the most professional and kind out of everyone I've had to deal with; so, if you find yourself in a situation similar to mine, you NEED to contact her directly. Anyways, after a ten minute phone call with her, she assured that she'd be in contact with me again to take care of my plates. An hour and a half later, I received a phone call from her, but couldn't pick up. She explained to me that the dealer will be paying for the new plates and that all I had to do was sign the papers. Next day, she told me that they are willing to pay for my registration as well. So, these 5 stars are for Karla, the savior of the day. More

Terrible dealership and customer service I gave this dealership such a low rating first off because when I purchased my car new, there were areas on the car door where the paint had been chip I gave this dealership such a low rating first off because when I purchased my car new, there were areas on the car door where the paint had been chipped. I was promised it would get fixed free of charge; however, they never made this process easy and at one point, I was being communicated with via text message. Furthermore, the salesperson who showed me the car the day I bought it did not know what he was talking about. They put on the wrong type of protection I wanted for my car and charged me for it. Instead of door protectors, they mounted the horizontal body protectors. The salesman even texted me inappropriate messages asking me out to a party. Finally, I went to this dealership to get my car serviced and after the service of my vehicle I noticed that I was missing jewelry from my compartment that I take off when I go to the gym. When I moved from California to Texas, I was finally able to get the chipped paint problem fixed by a Texas dealership. When I called Mossy Toyota to let them know I was getting this problem fixed in Texas, asking them to pay for it since it was supposed to be fixed free of charge, they told me they would call me back...nope, never did. The worst customer service and it's a shame I purchased my vehicle from here. I'm embarrassed to have their license plate frame around my license plate. More

Surprise Bills I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them look at. At first he didn't say anything about any diagnostic fee, so l asked him, knowing that there usually is some kind of diagnostic fee. Of course there is. $130. I said that was fine because Richard assured me that "the $130 goes towards fixing the car." As it turns out, it was $1600 to have my doors fixed, so I obviously decided not to have them fix the doors and to just have them put on new brakes and do the oil change. After waiting over 4 hours, my car was finally finished and Richard explained to me the total. Previously, he told me it would be around $500 for new brakes and $35 for an oil change. Curiously, now Richard told me that the total was around $700. I asked him to break down the charges for me, and what do you know, there was the $130 diagnostic fee added on top of the cost of the brakes. I said, "Hey, I thought you said that the $130 went towards fixing the car." Richard responded that the $130 only went towards fixing the doors, not the breaks, and because I wasn't having the doors fixed the $130 had to be added on top. As you can imagine, my reaction was less than friendly. First, Richard did not tell me about any diagnostic fees, I had to ask him about it. Second, he tried to surprise me at the end with a bill that was way higher than what he had quoted and what I was expecting. This was a totally cheap move on their part and something a classic, dishonest car dealership would do. After telling him how unhappy I was with him, he knocked the $130 in half, but it was still unacceptable. Oh and before I forget, while I was waiting for four hours, I overheard what I assumed to be a sales manager tell a group of salespeople that "If you were just straight up with people, we wouldn't have all these problems" to which they all had a good chuckle. Classic. Haha. Ha. Ha. Overall, my experience was that this dealership will try to screw people out of money, has very poor customer service skills, and takes an extremely long time to do any repairs. More