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Mossy Toyota

San Diego, CA

4.5
724 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
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4555 Mission Bay Drive

San Diego, CA

92109

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Showing 724 reviews

June 14, 2018

New (used) car purchase I had the most amazing experience at Mossy Toyota purchasing my new (used) 4Runner. Everyone was extremely positive and efficient and they didn’t wast More

by JonNycarbomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Romio Gorgis
May 14, 2018

Mossy toyota Perfect dealers thanks to romeo and mohammad for their service i highly recommend them to others i will be sending friends to them for sure More

by Matinfarsi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Romio Gorgis
May 10, 2018

Outstanding and empathetic salesman!!! We stayed late, got the deal done. No pressure, just business. Mr Gorgis is professional and Toyota smart!!! Thank you. I will recommend Mossy Toy More

by Raymond.Maturino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Ewis Thank you Sir. Talk about SERVICE!!!, Romio Gorgis
April 18, 2018

Renig on deals. Just turned around from being on my way down to pick up my new (used Expedition) from this dealer. We made a deal online with their internet sales dep More

by Kevin G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aug 21, 2018 -

Mossy Toyota responded

Hello Kevin, I sincerely apologize for you experience with us. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I understand that the vehicle of interest was pre-owned and therefore, because each pre-owned vehicle is unique, we unfortunately cannot replace it. Did our Customer Relations Manager, Gina, ever reach out to you after this occurred? We would never expect you to remove or alter your review and rating unless the issue had been reconciled. However, the review you left was actually intended for a different salesperson. You left your review for Tom Larkin, when in fact, your experience occurred with Thomas Hicks. Both are still active sales reps within our dealership. As you'll see with Tom Larkin's reviews- he is a long-standing star employee. In the effort of providing our customers accurate information, we kindly ask that you do not delete your review, but rather, change the employee tag to the correct sales rep. Tom Larkin was not involved in your poor experience, and we'd hate for his rating to suffer for actions he was not involved in. We value accurate feedback, regardless of rating, as it helps us to know where we have areas of opportunity to improve.

April 04, 2018

Waste of time ! This dealer is full of xxxx. Spoke to them over the phone. They scheduled an appointment for me for a TRD PRO 4Runner. Lady over the phone said they h More

by Shutdownthistoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bree
March 24, 2018

Great dealeship Good people best Toyota dealership in town worked with me on getting the deal I needed a Toyota tacoma recommend this dealership to any one trying to More

by Js
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harley Sherr
March 24, 2018

Harley was exceptional! He was thorough and informative . I worked with him through all of the steps to make sure this was the right car for me. More

by Debbie12345
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Keppel, Bryan Dillon, Harley Sherr
March 19, 2018

Excellent service We've been Mossy customers for almost 15 years now, but we've never purchased a Toyota though Mossy. We were treated with great professionalism and lo More

by Cjlick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Tabana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Ferreira
March 18, 2018

Buying a Corolla Came down to Mossy Toyota because we previously bought my daughters car. They also had the color I was looking for. Chatted with one of the girls onli More

by Kccorolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harley Sherr
March 18, 2018

PoorMaintenance Erroneous Charges Invoice number: R060687755:01 Dated 3-12-2018 Mileage Date in: 103,544. Service Advisor: R C Requested Vehicle 100K excluding the tune-Up. More

by Gus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Carver
4.0
This rating includes all reviews, with more weight given to recent reviews.
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