Mossy Toyota

I had the greatest car buying experience of my life working with Chase Carrow. He made sure all of my wants/needs were met for my new car. I did not feel pressured at all, he definitely made the experi working with Chase Carrow. He made sure all of my wants/needs were met for my new car. I did not feel pressured at all, he definitely made the experience fun and upbeat, he did not show frustration like some cars salesman do when you ask questions. I will definitely be back to buy from him again for our families other car needs. I will continue to recommend him over and over again!! 10/10! More

In last couple of months of shopping for new vehicle and talking to various sales agent at various places, James was one of the best with informative responses, very good behavior and online interaction. Ke talking to various sales agent at various places, James was one of the best with informative responses, very good behavior and online interaction. Keep up this good work James! More

Love the Prius Limited. Special thanks to Patrick and Robin. Both were very professional Your dealership rocks! Definitely, consider buying another car from you.Thanks. Robin. Both were very professional Your dealership rocks! Definitely, consider buying another car from you.Thanks. More

So accommodating and wonderful experience. They stayed late to get my funding after they closed. Coming back for sure when I’m ready to replace my Toyota. late to get my funding after they closed. Coming back for sure when I’m ready to replace my Toyota. More

Juan Lopez was outstanding. Very professional, courteous, and knowledgeable. Didn’t feel pressured at all. He even stayed late to ensure we cleared out our old car. Great experience overall. Thanks!! and knowledgeable. Didn’t feel pressured at all. He even stayed late to ensure we cleared out our old car. Great experience overall. Thanks!! More

Mislead and blatantly lied to. Wow, what a horrible experience. I was lied to as I was blindly swept into a lease for a vehicle I drove for 5 minutes. Don't trust the salesman. W Wow, what a horrible experience. I was lied to as I was blindly swept into a lease for a vehicle I drove for 5 minutes. Don't trust the salesman. When I asked if the dealership honored the Costco membership, I was told, in no uncertain terms, NO, not for leases. I was turning in a leases vehicle (which they also grossly mislead about) so thought that was that. Sadly, a big fat, expensive LIE. Now, I have paid top dollar for a car that was not what I really wanted. Of course, some of it is my responsibility, but I was mislead and trusted (big mistake) my salesman. We never went over the features of the vehicle I ended up with. I test drove a different vehicle and thought the new vehicle had the same, if not at least, similar features. WOW, another shock when driving away and I discovered the features I liked were NOT the features in my new car. I was up-sold in finance the added KARR security system that "all cars" in the area have. An empathetic; no one goes without it. LIE. I was told with KARR I could lock my car from anywhere with my phone. That was a valuable feature if it had been true. Another LIE. I was never shown one feature of my new car except the "hold" button. Big whoop. I tried to work with sales manager and customer service to soften the blow, but they said the usual uber empty, "sorry, can't help you". Zero good will. I could go on about all the lies and deception, but I hope you get the point. DO NOT GO TO THIS DEALERSHIP. More

Robin and Juan were so helpful and patient with our family throughout this purchase. Also, the dealership has a kid area with toys and movies that thankfully distracted our 2 year old. We are very happ family throughout this purchase. Also, the dealership has a kid area with toys and movies that thankfully distracted our 2 year old. We are very happy now with our first new family car! More

I was beyond pleased & blessed to have had Tom Larkin help me and guide me with the process of buying the car i love. Him & his team made me really feel at ease , they we’re professional , honest and wit help me and guide me with the process of buying the car i love. Him & his team made me really feel at ease , they we’re professional , honest and with integrity , i fully re commend them , if you looking for one of the best experience you well ever have buying from them.. i will be forever grateful for their expertise & kind manners .. thank you for making me feel as i was a part of your family.. More

Saved me from a Toyota Carlsbad mistake Let's just say Austin is a stand up guy who sticks to his word. Made a deal with him via text before I ever got to the dealership and he stood by it Let's just say Austin is a stand up guy who sticks to his word. Made a deal with him via text before I ever got to the dealership and he stood by it when I arrived without any stereotypical sales guy BS (upsale, hard sell on the extra insurances, bait and switch etc.) The only other person I dealt with was Stacy Perry the FInance Manager and she was great as well. I got nothing but love for these folks. Wish I could say the same for Toyota Carlsbad. They are the biggest dealer in the area....they act like it too. But, I went there first and they could have had my business by simply sticking to the deal they offered via their "Toyota Express." But, instead they gave me a bunch of stereotypical car salesman lines about "computer didn't calculate this...", "we don't lease that because...", "wait, we will lease that but not at the price we offered, it's gonna more because...", "let me get my managers...". Trust me, go with Austin. The negotiation feels more like a discussion about your new vehicle price, Realizing my mistake and calling Mossy, saved me $100/month off of the "Toyota Express" price from Carlsbad. More

I have not idea WHY this person still working there!!! We tried to negotiate with Sami Amiri to lower the price( $145!!!!!)He was so rude, unprofessional, raising his voice, my husband is a military and we f tried to negotiate with Sami Amiri to lower the price( $145!!!!!)He was so rude, unprofessional, raising his voice, my husband is a military and we felt very unappreciated!!!!! We were paying a $42000 car CASH! More