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Moss Bros. Toyota of Moreno Valley
Moreno Valley, CA
304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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304 Reviews of Moss Bros. Toyota of Moreno Valley
July 22, 2011
Always excellent service. Have been a customer for over 5 years. I have never had to wait more than a few hours and I feel as if I'm being treated with respect and courtesy. 5 years. I have never had to wait more than a few hours and I feel as if I'm being treated with respect and courtesy. More
by perry1496
Employees Worked With
Alex
July 18, 2011
I have given this dealership an excellent rating all around because it was a great experience dealing with them. No pressure, friendly,and got the deal we wanted. Got us through the paperwork portion around because it was a great experience dealing with them. No pressure, friendly,and got the deal we wanted. Got us through the paperwork portion in a flash and we drove off in our new Scion TC in less then 3 hours. *Special thumbs up to Dale our salesman. He did an excellent job with answering our questions and making us feel comfortable. He even called us back this morning to see if we had any other questions or concerns. More
by tbalderas
Employees Worked With
Dale and Stephen (Finance)
July 14, 2011
I walked in the dealership looking for a used Corolla and walked out with a brand new one. The service was great and I am happy with my new vehicle. walked out with a brand new one. The service was great and I am happy with my new vehicle. More
by Charlye12
Employees Worked With
Dan T.
July 12, 2011
Excellent service, friendly and our car looked like new when we got it back. Tey told us the car would be ready by 4:30 and sure enough, it was. when we got it back. Tey told us the car would be ready by 4:30 and sure enough, it was. More
by romar101
Employees Worked With
Steve Atensio
July 09, 2011
This was our 3rd or 4th visit. I went in for a simple oil change, but was given excellent service. I appreciate the straightforward and honest answers in regards to what needs to be done on the car for oil change, but was given excellent service. I appreciate the straightforward and honest answers in regards to what needs to be done on the car for improved efficiency and the quotes I was given for a couple of other issues. No pressure, my kids were treated nice and we were out of there in an hour or so. My husband told me to ask for Mike Burnett. He'll take good care of you and answer all your questions. Thanks for the great service! More
by misslgarcia
Employees Worked With
Mike Burnett, Michael Burnett
July 07, 2011
I highly recommend this dealership. Their knowledge and willingness to work with the customer is stellar. I have nothing but good things to say about the sales people and other employees. willingness to work with the customer is stellar. I have nothing but good things to say about the sales people and other employees. More
by mshizon
Employees Worked With
Rasi Rehman. Jun Miclat.
July 05, 2011
Our second Toyota purchased from this dealer. Both experiences have been hassle free and enjoyable as buying a car can be. I do recommend giving them a try. experiences have been hassle free and enjoyable as buying a car can be. I do recommend giving them a try. More
by JustAim
Employees Worked With
Shandell Winderl
July 05, 2011
We were very pleased working with sales staff Saji Mirza - nice, informative, very helpful. The price quote from management was not as ideal - we asked for Costco pricing sheet but were not able to get it. - nice, informative, very helpful. The price quote from management was not as ideal - we asked for Costco pricing sheet but were not able to get it. I guess there must be a reason they did not want us to know. More
by gh9876
Employees Worked With
Saji Mirza
April 10, 2011
Horrible service!!!! The worst in my 20 years of buying cars. My husband and I didn't want them to run a credit application because we don't want the ding on our credit application (we are re-financing the cars. My husband and I didn't want them to run a credit application because we don't want the ding on our credit application (we are re-financing the house soon and are very aware of our credit rating and what affects it). We had two valid checks they could have processed immediately. When we refused to give over our social security numbers to run the credit application, they brought in the manager who proceeded to be biggest jerk. I wanted a Prius (I got one from Redlands 2 hours later) so I think they feel a special power because, as they told me several times, there are only 20 in California due to the natural disasters in Japan. The manager mocked us, busted out a "back scratcher" as part of some inside joke with his staff and said we couldn't be calmed with it, laughed and told us the Patriot Act required him to get my social security to BUY a car with other funds. He said it was the law. It was so ridiculous, I was shocked. I asked him to show me the law and he changed his story, then saying he thought it was law and he would look. He eventually gave me a piece of appear that had laws on it that were completely inapplicable to my situation. Like I told him, he may as well put the IRS code in front of me, it was irrelevant. He was highly agitated and the last thing he said to us, that anyone did, was "You know, you don't have to buy a car here." Indeed. I took my $30,000 elsewhere. Yes, I think that's a lot of money, even if they don't. 24 hours later I have my car, for almost $1,000 less, and am very happy. Either one of my two Toyotas could break down in front of Moss Brothers and I still would have them towed to another dealership. If you wonder why my review is so different from others, I believe its because the salespeople send these requests to customers they know are very happy with their service. I got my request from another dealership, the one that treated me as customer. However, I figured since I was here, I'd warn potential customers and save them the 2 hours of time and aggravation I suffered. More
by JACS906
Employees Worked With
Sales Manager
