Moss Bros. Toyota of Moreno Valley

Today, I went to pick up my Toyota at Moss. They had to have it overnight since they could not replicate a problem that the car has, and so they had to get a rep from the extended warranty to look at it. have it overnight since they could not replicate a problem that the car has, and so they had to get a rep from the extended warranty to look at it. Well, they declined it, and when I picked up my car, I told them of my upcoming road trip. If the same problem happens, I will be having it filmed by other riders in the car, and then I will post it on YouTube. ESAD! So I left Toyota and went over to Dodge...still Moss. I test drove the 2012 Challenger. Nice! xxxx will freeze over before I buy a car from them. We went out to look at my possible trade-in Toyota, and that’s when I noticed something wrong. Moss Toyota had taken my Toyota of San Bernardino license plate frames and replaced them with Moss. I was irritated because I left Moss after they lied to me, and I went to Toy of SB to buy my car through a Costco program. Tracy was more PO’d about it than me. She called the service writer and ripped them a new one...to the extent that we want ad $$$ from them. Well the service writer called me back to say that it was policy handed down from Glen that all plate frames (unless personalized) are to be replaced. That’s pretty ballsy to remove something from my car and replace it...particularly since I left them to buy a car elsewhere. They sent a guy out...I have video for YouTube of him putting back my license plate frames to combine with problems that we will film later. More

Looking for used car and on a budget they have great deals and affordable. The sales person helped me find the perfect car!! very friendly deals and affordable. The sales person helped me find the perfect car!! very friendly More

The service offered at Moss Bros Toyota, or ANY of the Moss Bros dealership is always a step-up from any dealership you'll step foot into, guaranteed. I can't imagine doing business with another dealershi Moss Bros dealership is always a step-up from any dealership you'll step foot into, guaranteed. I can't imagine doing business with another dealership here in California, or even the United States. Absolutely incredible service and management. More

Craig was very accommodating and was a real nice guy.! I like Moss bros a lot and they do what needs to be done. All good. like Moss bros a lot and they do what needs to be done. All good. More

Always excellent service. Have been a customer for over 5 years. I have never had to wait more than a few hours and I feel as if I'm being treated with respect and courtesy. 5 years. I have never had to wait more than a few hours and I feel as if I'm being treated with respect and courtesy. More

I have given this dealership an excellent rating all around because it was a great experience dealing with them. No pressure, friendly,and got the deal we wanted. Got us through the paperwork portion around because it was a great experience dealing with them. No pressure, friendly,and got the deal we wanted. Got us through the paperwork portion in a flash and we drove off in our new Scion TC in less then 3 hours. *Special thumbs up to Dale our salesman. He did an excellent job with answering our questions and making us feel comfortable. He even called us back this morning to see if we had any other questions or concerns. More

I walked in the dealership looking for a used Corolla and walked out with a brand new one. The service was great and I am happy with my new vehicle. walked out with a brand new one. The service was great and I am happy with my new vehicle. More

Excellent service, friendly and our car looked like new when we got it back. Tey told us the car would be ready by 4:30 and sure enough, it was. when we got it back. Tey told us the car would be ready by 4:30 and sure enough, it was. More

This was our 3rd or 4th visit. I went in for a simple oil change, but was given excellent service. I appreciate the straightforward and honest answers in regards to what needs to be done on the car for oil change, but was given excellent service. I appreciate the straightforward and honest answers in regards to what needs to be done on the car for improved efficiency and the quotes I was given for a couple of other issues. No pressure, my kids were treated nice and we were out of there in an hour or so. My husband told me to ask for Mike Burnett. He'll take good care of you and answer all your questions. Thanks for the great service! More

I highly recommend this dealership. Their knowledge and willingness to work with the customer is stellar. I have nothing but good things to say about the sales people and other employees. willingness to work with the customer is stellar. I have nothing but good things to say about the sales people and other employees. More