Moss Bros. Toyota of Moreno Valley

Great Experience Scheduling was easy and they provide a very comfortable lounge to wait in while car is being serviced. Joe was friendly and professional. In and out! Scheduling was easy and they provide a very comfortable lounge to wait in while car is being serviced. Joe was friendly and professional. In and out! More

Blatantly deceitful in regards to the financing Several weeks ago, the sales manager agreed to give me an "Option to get my own financing" document when I mentioned I already had an approved loan th Several weeks ago, the sales manager agreed to give me an "Option to get my own financing" document when I mentioned I already had an approved loan thru my credit union. This was after he tried to tell me it was not necessary because the difference between the loan I had approved and the loan I was being offered amounted to now more than a few dollars off my car payment a month. After I repeatedly insisted for my piece of mind, he agreed. Then when I went to the finance manage Marlene Burks to complete my paperwork, Marlene told me I did not need the document because the monthly payment difference would be insignificant. Marlene kept giving me a bunch of crap about me wanting this document until she finally said she would put the loan thru to my credit union since Moss Bros. works with many credit unions and it would save me the trip of going to my credit union to complete the loan process. When I asked her why I was not told this at the beginning by the sales manager and the salesperson, she had not response. I was told the APR would be 3.9% but later when I spoke to my credit union, I was told that the APR would be 2.6% only because I had already sought and received approval of the loan independent of Moss Bros. Toyota; they would honor the APR of 2.6%. I was told that had I not already had the load approved, the APR would be 3.9% and I was mislead my Moss Bros. Toyota because they get a kick-back for the loans that go thru them. I was told this is a common tactic by dealerships to get customers to get the financing thru them verses independently. OUTRIGHT DECEITFUL!!!! THE PURCHASE EXPERIENCE WAS EXTREMELY UNPLEASANT!!! Whatever positive experience I experienced was negated and washed away from this blatant deceitfulness on their part. I am a vet and retired law enforcement and no one should be treated like this and played for a fool...and a fool I was!!!! and I hate to think that because I mentioned I have Asperger's in passing conversation, they they played on this. and what is sad, the Sales Manager was coaching a new salesperson Johan Sigaurd...what a poor example. More

Great Service They have a great online service scheduling web site. It was very easy to use. The service person was very polite and helpful. Quick service, good p They have a great online service scheduling web site. It was very easy to use. The service person was very polite and helpful. Quick service, good price. More

Great service I went in for my 30,000 mile service. I have dealt with Craig Suchil for nine years and I have always received top notch customer service. I went in for my 30,000 mile service. I have dealt with Craig Suchil for nine years and I have always received top notch customer service. More

Great Experience Everyone from the service guy to the gal driving around in the golf cart....I was greeted with smiles, asked if I needed anything, offered coffee and/ Everyone from the service guy to the gal driving around in the golf cart....I was greeted with smiles, asked if I needed anything, offered coffee and/or water, Jonathan (service drive); Roxanne in finance, Steve in service....everyone was awesome. More

Great place I came to get my car serviced and it was a pleasant experience.Very professional and efficiet. Very nice employees will definitely come again and reco I came to get my car serviced and it was a pleasant experience.Very professional and efficiet. Very nice employees will definitely come again and recommend to family and friends. More

Quick Service This Week! Went in Monday afternoon to see how quickly I could get in and out for a minor service. Done in less than an hour! YES, please! Cassandra is my girl Went in Monday afternoon to see how quickly I could get in and out for a minor service. Done in less than an hour! YES, please! Cassandra is my girl, we love her, and she always takes care of us, and is extremely knowledgeable. She expertly floats between business and general conversation. Extremely personable, but gets down to business without wasting time. She's amazing. More

Battery replaced and oil changed My battery was replaced under warranty and my regular oil change was completed in a timely manner. Always a great service experience at Moss. Never ta My battery was replaced under warranty and my regular oil change was completed in a timely manner. Always a great service experience at Moss. Never take my 4Runner anywhere else when service is needed. More

Service I want to thank u to service writer Cassandra she was so helpful with her big smile she always positive energy and she know her job very well I want to thank u to service writer Cassandra she was so helpful with her big smile she always positive energy and she know her job very well More

70000 Mile Service Made appointment same day. Quick and hassle free. Notes from my last service indicated my brake pads were at 3 mil. and need replacing. Service advise Made appointment same day. Quick and hassle free. Notes from my last service indicated my brake pads were at 3 mil. and need replacing. Service adviser had them checked again and they had 6 mil or more left and did not need changing. More