Moss Bros. Toyota of Moreno Valley

Had a problem with Check-Engine light Had a problem three days after Major Service but Craig Suchil took care of my concerns immediately and had the problem fixed speedily. He's the best. Had a problem three days after Major Service but Craig Suchil took care of my concerns immediately and had the problem fixed speedily. He's the best. More

Break job and oil change Glad you readily accept drive up issues as my son came in from college with vehicle issues. Reassuring to know I can get in and out with a well done Glad you readily accept drive up issues as my son came in from college with vehicle issues. Reassuring to know I can get in and out with a well done job. Thanks. More

Great customer service Moss Brothers Toyota has a great reputation. I would not hesitate to utilize this store when in need for the purchase or service of an automobile. Moss Brothers Toyota has a great reputation. I would not hesitate to utilize this store when in need for the purchase or service of an automobile. More

exellent Zack Moseley excellent very helpful sale representative assiting customer to be familiar and be confortable around the Moss Toyota at Moreno Valley so Zack Moseley excellent very helpful sale representative assiting customer to be familiar and be confortable around the Moss Toyota at Moreno Valley so nice to be there again. More

It was typical The dreaded moment arrived, "Let me go talk to the manager." So predictable but we persevered. I will add that our sales rep, Frank Valencia, had a The dreaded moment arrived, "Let me go talk to the manager." So predictable but we persevered. I will add that our sales rep, Frank Valencia, had a disarming personality. You could not help but like the guy; couple this with good product knowledge and you have the making of a masterful salesman. My wife and I enjoyed doing business with Frank. If I were to buy a second car (and I might) I will be sure to look Frank up. More

Professionalism I've dealt with just about all of the device advisors over the last 7 years. Most on a monthly basis. They are all professionals in the way they take I've dealt with just about all of the device advisors over the last 7 years. Most on a monthly basis. They are all professionals in the way they take care of you and your vehicle. Have never had a bad experience at this dealership. More

Servicing my car Al really knows his stuff and we need more people like him at all dealerships very helpful and did what he said he would do. That's very rare these da Al really knows his stuff and we need more people like him at all dealerships very helpful and did what he said he would do. That's very rare these days More

Good experience Javier was great to deal with and bent over backwards to help you. He helped me with everything to get all the things I needed to get the truck all se Javier was great to deal with and bent over backwards to help you. He helped me with everything to get all the things I needed to get the truck all set up and ready to go. More

Great Experience Scheduling was easy and they provide a very comfortable lounge to wait in while car is being serviced. Joe was friendly and professional. In and out! Scheduling was easy and they provide a very comfortable lounge to wait in while car is being serviced. Joe was friendly and professional. In and out! More

Blatantly deceitful in regards to the financing Several weeks ago, the sales manager agreed to give me an "Option to get my own financing" document when I mentioned I already had an approved loan th Several weeks ago, the sales manager agreed to give me an "Option to get my own financing" document when I mentioned I already had an approved loan thru my credit union. This was after he tried to tell me it was not necessary because the difference between the loan I had approved and the loan I was being offered amounted to now more than a few dollars off my car payment a month. After I repeatedly insisted for my piece of mind, he agreed. Then when I went to the finance manage Marlene Burks to complete my paperwork, Marlene told me I did not need the document because the monthly payment difference would be insignificant. Marlene kept giving me a bunch of crap about me wanting this document until she finally said she would put the loan thru to my credit union since Moss Bros. works with many credit unions and it would save me the trip of going to my credit union to complete the loan process. When I asked her why I was not told this at the beginning by the sales manager and the salesperson, she had not response. I was told the APR would be 3.9% but later when I spoke to my credit union, I was told that the APR would be 2.6% only because I had already sought and received approval of the loan independent of Moss Bros. Toyota; they would honor the APR of 2.6%. I was told that had I not already had the load approved, the APR would be 3.9% and I was mislead my Moss Bros. Toyota because they get a kick-back for the loans that go thru them. I was told this is a common tactic by dealerships to get customers to get the financing thru them verses independently. OUTRIGHT DECEITFUL!!!! THE PURCHASE EXPERIENCE WAS EXTREMELY UNPLEASANT!!! Whatever positive experience I experienced was negated and washed away from this blatant deceitfulness on their part. I am a vet and retired law enforcement and no one should be treated like this and played for a fool...and a fool I was!!!! and I hate to think that because I mentioned I have Asperger's in passing conversation, they they played on this. and what is sad, the Sales Manager was coaching a new salesperson Johan Sigaurd...what a poor example. More