Moss Bros. Toyota of Moreno Valley

I have never had such a horrible experience. I drive off the lot with paperwork signed and they called me a week later saying I had to return the vehicle. Now I am scrambling talking to other de I drive off the lot with paperwork signed and they called me a week later saying I had to return the vehicle. Now I am scrambling talking to other dealerships about the situation and they all say that this dealership is not doing things right. Being a veteran is already hard enough, being high risk when it comes to credit is already hard enough and for them to give me ‘wishful thinking’ that this car was going to be mine was what ended up happening. Now my daughter and I are basically left with no car and I have to get to and from school. I want my cash downpayment back when I go to return the vehicle. 0 stars. Not even one. More

I had a very disappointing experience with Moss Brothers Toyota in Moreno Valley. After leasing my BZ4X 13 months ago, I was told I would receive a second key. When I was called to collect it on January 16, Toyota in Moreno Valley. After leasing my BZ4X 13 months ago, I was told I would receive a second key. When I was called to collect it on January 16, 2025, I was informed I would need to pay for it, contrary to what was implied at the time of purchase. The General Manager was dismissive, stating that ‘Toyota owes me, not the dealership.’ Such unprofessionalism and lack of accountability are unacceptable. I expected better from a dealership More

This dealership LIED to me and DECEIVED me in so many different ways! If anyone needs to know, just message me different ways! If anyone needs to know, just message me More

Frustrated by the customer service. Missed installing a part on a recent repair. Haven't remedied the repair yet. They got paid. Forget me or the missing part they promised to order and Missed installing a part on a recent repair. Haven't remedied the repair yet. They got paid. Forget me or the missing part they promised to order and call me to finish the job. More

Asked for the OTD price with Daniel T. He didn't want to provide it via email. Other Toyota Dealers were willing to provide it via a spec sheet or email. In his words, "We do not discl He didn't want to provide it via email. Other Toyota Dealers were willing to provide it via a spec sheet or email. In his words, "We do not disclose this info via email as buyers are potentially shopping us." Not a great way to do business in my opinion. Disappointed since I saw good reviews via Google. More

Excellent staff and customer service! ! So happy with my purchase!! From the sales department to the service department!! Excellence and customer satisfaction is their number one priority! ! So happy with my purchase!! From the sales department to the service department!! Excellence and customer satisfaction is their number one priority!! More

I want to start by saying, if you're looking to trade in or buy new this is the dealership to go to! We were due to go to the Hemet location we had an appointment, showed up waited 20 minutes, and got no se or buy new this is the dealership to go to! We were due to go to the Hemet location we had an appointment, showed up waited 20 minutes, and got no service whatsoever. Went to THIS location and had the best experience yet so far with buying a vehicle! I want to shout out Amanda in finance ‐ she was super sweet & fast! Also went above and beyond to help us and threw in some extras for us! Anthony in sales was super honest and helpful in finding us what we wanted he kept it 100% honest the whole time and didn't waste our time! Tommy was who greeted us when we got there and was with us till we closed the deal! He was super funny, kept us informed when we wanted information he didn't xx us he kept it 💯 the whole time, kept us within our budget, and still made sure we got a bomb deal! We didn't wait whatsoever, he was fast and efficient, he was also very honest & much more than helpful he made sure he showed us exactly what we wanted and didn't try to push us in a different way he made sure we were more than happy with our pick and told us from the jump that his goal was to get us into the car we wanted and he did that PLUS he was very patient with us especially since I had to leave halfway thru and my husband finished which Amanda did amazing by helping him do the paperwork and them making it possible for me to sign later that night! Brett the manager was fantastic super energetic, and went above and beyond for my husband! Even tho it got late his energy was very uplifting and joyful! This team took care of us! We can't say enough how happy we are with everyone here for taking care of us, and getting us into the car we wanted, and making it possible to do our trade-in! Definitely recommend Tommy & the team here at this location! More

Great Customer service from my Rep. Salvador Ramirez. Very helpful and was able to provide the information I asked for. Salvador Ramirez. Very helpful and was able to provide the information I asked for. More