Moss Bros. Honda

Don't Go There Got a written Internet quotes from Terry Shaw at Moss. Bros. and even confirmed that the prices included shipping and dealer prep with Jayson Moss, th Got a written Internet quotes from Terry Shaw at Moss. Bros. and even confirmed that the prices included shipping and dealer prep with Jayson Moss, the GM. Terry told me he would have the Honda Civic in silver/black ready for me on Saturday. I confirmed this with Terry several times including Friday night. We drove 50 miles to the dealership and Terry DID NOT have a silver Civic and he DID NOT honor the Internet price. He then pulled the oldest trick in the book and said “I’ll have you talk to my manager”. When his manager didn’t want to honor the price, he said “I’ll have you talk to MY manager”. Then this guy keeps asking the same questions over and over again. I answered him five or six times until I got frustrated and walked out. So just to review: Did they honor a written price quote: NO Did they have the guaranteed car/color in stock: NO Attempt at illegal Bait and Switch: YES Are they untrustworthy: A BIG GIANT “YES” More

Bilingual paraprofessional I was so pleased when purchasing my car. I was treated with respect of what I wanted in the deal. I was able to accomplish that and more. Thank you so I was so pleased when purchasing my car. I was treated with respect of what I wanted in the deal. I was able to accomplish that and more. Thank you so much. I love my car!!!!!! More

Recall part for my honda Received a letter, from Honda about a possible recall on my Honda. I had 3 recalls: did not have all the parts in stock. would have to return next wee Received a letter, from Honda about a possible recall on my Honda. I had 3 recalls: did not have all the parts in stock. would have to return next week, But they provided a rental car for free for a few days. This is the best experience I had at a dealer. The best part was my son was with me, they have a kids zone, free coffee and donuts and fruit. Nice waiting area, they did not try to sell me anything. I would return back. If I had to add one thing to make it better wash my car, the candy on my dash was nice, but a car wash would have been better. More

Service Advisor David Swanson is the best! Mr. Swanson is always friendly and professional. He always informs me of exactly what is needed and offers a reasonable price by making you aware of a Mr. Swanson is always friendly and professional. He always informs me of exactly what is needed and offers a reasonable price by making you aware of any coupon specials. He goes above and beyond. More

Review The only issues, were when I first got there, there were services techs outside and not one person greeted me or told me what I should be doing. So I The only issues, were when I first got there, there were services techs outside and not one person greeted me or told me what I should be doing. So I eventually got out of my car and was about to walk in the service department when I was greeted by a technician, I think. He was very nice and started getting the chair and foot papers and then finally someone walked up. While I was waiting, I decided I would get an ice cream (because I had been there for about an hour and was expecting me be there another hour), but you have to get the key from the parts counter. He was on the phone, but never even said a single word to me if he would be with me. So after standing there for a few minutes, I went back and sat down. More

Happy with our new Honda Sport! Joe was very informative about the Honda we purchased. I am pleased with my family's decision to have purchased from Moss Honda Moreno Valley! Joe was very informative about the Honda we purchased. I am pleased with my family's decision to have purchased from Moss Honda Moreno Valley! More

SERVICE YOU HAVE A GREAT SERVICE DEPT. ENJOYED MY VISIT PLAN TO HAVE ALL MYSERVICE DONE AT YOUR DEALERSHIP. .AND TELL ALL MY FAMILY ABOUT YOUR DEALERSHIP YOU HAVE A GREAT SERVICE DEPT. ENJOYED MY VISIT PLAN TO HAVE ALL MYSERVICE DONE AT YOUR DEALERSHIP. .AND TELL ALL MY FAMILY ABOUT YOUR DEALERSHIP More

New Set of Tires From the beginning of my tire problem until the installation of a new set of tires my experience with Moss Honda was incredible. Joanie sent me an em From the beginning of my tire problem until the installation of a new set of tires my experience with Moss Honda was incredible. Joanie sent me an email to say that Honda wanted to give me a special price on a new set of tires and she stayed in touch with me all the way. I was sick so we had to wait until I could bring the car in. David usually handles my service but he was on vacation so Tim ordered the tires and did everything he could and I went in the first day David was back. The cooperation between employees impressed me and the friendliness gives such a pleasant atmosphere. My son was so impressed with the way you took care of me that he has transferred his Honda Hybrid to Moss Honda and has been quite happy with his service. I am well aware that this type of service and attitude comes from the top of the organization and your employees seem very pleased with their jobs and go out of their way to help. When I wait for my car someone is always checking on me to see if I need anything or a shuttle. Thank you Moss Honda from a grateful customer. More

I called the service to have my spark plugs changed but he seems too busy and just wants to brush me off. But in anyways, I gave it a try to change the 4 tiny cylinder engine spark plug change but I can' he seems too busy and just wants to brush me off. But in anyways, I gave it a try to change the 4 tiny cylinder engine spark plug change but I can't tell if it really was changed. I don't feel any difference to the least. I wanted to be assured as a customer that the $190.00 amount to change the spark plug really did occur. I have look at least inside the engine if any dust or prints was disturbed but I can't tell . I didn't even get the old parts back so at least a little bit of assurance. I will take this to another mechanic just to make sure that this did occur. Thanks. More

I went to see if my car was done because the time predicted was 30 minutes past. I realized my car was parked out front as if it was finished. I learned that I wasn't notified because my service advi predicted was 30 minutes past. I realized my car was parked out front as if it was finished. I learned that I wasn't notified because my service advisor was at lunch. I don't know how long my car sat there. That was my only complaint. Everything else was great. More