Morris Cadillac Buick GMC

I scheduled an appointment three weeks in advance at Morris GMC to evaluate my GMC Acadia, which is making a clicking sound when turning left, a symptom often associated with a CV joint issue. Upon arri Morris GMC to evaluate my GMC Acadia, which is making a clicking sound when turning left, a symptom often associated with a CV joint issue. Upon arrival, I noticed that the service advisor, Kathleen Rivers, did not accurately record my specific concern as I described it, despite my repeat emphasis on checking the CV joint both during the phone appointment and in person. My vehicle, with only 18,000 miles on it and still under warranty, seemed to be a straightforward case for any knowledgeable mechanic. The service advisor did assure me that they would inspect the CV joint and the entire suspension system, so I went on my way. The loaner car I received was visibly damaged from a previous accident, with a smashed trunk and back bumper and missing collision sensors. The staff advised me to disregard any collision alerts and assured me of the car's safety, despite it being the only option available even though I made my reservation three weeks prior. Sure, it got me from point A to point B, but during the drive, the constant collision alerts were a significant distraction. After waiting six hours without any update, I finally received a phone call and was informed that the technician couldn't find any issues with my vehicle. My requests to speak directly with a technician were unmet, with the explanation that they had already left for the day, yet the service department was still open for another two hours. Repeated queries about whether the CV joint was specifically checked were met with uncertainty and after abruptly being placed on hold because she could not answer my question, I was eventually informed that only a visual inspection of the suspension had been conducted, not the thorough check I expected. When I returned to pick up my vehicle, I was charged a diagnostic fee, despite no actual diagnosis being made and an active powertrain warranty that provides coverage for this concern specifically. The invoice accurately mentions my complaint about a clicking noise, but Kathleen's documentation of it comes across as amateurish, failing to capture the specific terminology I requested, which would have led to an extremely simple diagnosis. The invoice stated that my vehicle was driven six miles since I dropped it off, but the odometer didn’t reflect this and the vehicle was only driven two miles. There was also no indication whatsoever on the invoice that the CV joint was checked. The service advisor mentioned that they don’t usually inspect CV joints in detail as it's a more involved process, something that they should have indicated upfront and I would have never dropped it off in the first place. I was advised to return if the problem persisted. My offer to demonstrate the issue was declined due to the unavailability of staff and was told again to come back another day. I don’t have time to come back another day when I had an appointment in advance and they had my vehicle in their possession for 6 hours already. They had all day to ask me to come back and demonstrate the issue or they could have called for more clarification. Disappointed by this experience and the lack of competence shown, I now unfortunately have to pay out of pocket elsewhere for a premature CV joint failure, something that should not occur for many more miles. It may be beneficial for the dealership to hire service advisors with a basic understanding of vehicle mechanics at a minimum to ensure that customer concerns are documented accurately. More

Courtesy… fair… helpful. .friendly ..from the start to finish a very good experience… recommend highly .friendly ..from the start to finish a very good experience… recommend highly More

Stoped in to get my oil changed and get my tires rotated the girl making the appointments was very nice and when I arrived the men at the counter were very nice and polite and showed me where I could wait f the girl making the appointments was very nice and when I arrived the men at the counter were very nice and polite and showed me where I could wait for my car the wait room is very nice well supplied with soft drinks and a lot of variety of snacks water and coffee also .thumbs up for Morris GMC Buick and Cadillac More

Had my oil changed this week at Morris. I was very satisfied. The young lady who waited on me was, not only professional and knowledge, but also friendly and personable. I hope to always I was very satisfied. The young lady who waited on me was, not only professional and knowledge, but also friendly and personable. I hope to always be able to deal with her on my future visits. More

Easy to set appointment ! Friendly service advisor and efficient, they were able to get my truck serviced and me out on time for my work appointment!! Thanks, Friendly service advisor and efficient, they were able to get my truck serviced and me out on time for my work appointment!! Thanks, More

I LOVE my new car! Everyone at Morris Buick provided superior customer service. There was no need to haggle, I was offered a very fair price from the start. Even the Everyone at Morris Buick provided superior customer service. There was no need to haggle, I was offered a very fair price from the start. Even the finance department was a wonderful experience! More

The dealership seems to have well experienced sales staff that believes in the the quality of customer service. that believes in the the quality of customer service. More

Warren and the staff are very nice, very accommodating. I was able to get in for service rather quickly which was so appreciated with my hectic schedule. I was able to get in for service rather quickly which was so appreciated with my hectic schedule. More

Service department best in northeast Ohio there service personnel are very knowledgeable and professional wouldn’t go anywhere else personnel are very knowledgeable and professional wouldn’t go anywhere else More

Excellent communication through Kathy who handled my reservation to have my car repaired. I will recommend Morris to my friends who may be looked to have service work performed. reservation to have my car repaired. I will recommend Morris to my friends who may be looked to have service work performed. More