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Morrie's Grand Ledge Ford
Grand Ledge, MI
1,269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,269 reviews
January 31, 2012
I brought my car in for a recall notice and they were very polite/and took care of my car not only for the recall but they also found a brake issue that needed fixing and explained why it had occurred. T very polite/and took care of my car not only for the recall but they also found a brake issue that needed fixing and explained why it had occurred. They also took us to the mall while it was being serviced and picked us up when it was ready. The driver was very friendly. They also gave me a free oil change and car wash without asking. I had a free oil change coming but just didnt remember. Everybody was very nice/accomodating and helpful and I would recommend them to anyone. My daughter says she will have her service done hear from now on. Thanks for an enjoyable visit. Carolyn Gould More
by cmg/srh
Employees Worked With
Phil Wright, Randy Germain, Mara White, Val Buck & Chris(shuttle driver), Randy Germain
January 30, 2012
I had in engine replacement. I brang it into service on Monday and had it back by Friday afternoon (two days early then promised, nice job). Before I made my decision to get use GL Ford my mechanic for se Monday and had it back by Friday afternoon (two days early then promised, nice job). Before I made my decision to get use GL Ford my mechanic for second opinion and quote. They mechanic agreed with the diagnoises but could not bet the price. Would not expect it to be cheaper at a dealership, nice job again. This was a major purchase, everybody talked to me to help me make the right decision. More
by brockdbrown
Employees Worked With
Phil Wright, Carl Hyzer, Chad, Mara White, Alex Limon, Carl Hyzer, Chad Janderwski
January 28, 2012
Needed a an oil change for the F150. They were incredibly friendly, scheduled an appointment convenient for me and were very quick in servicing the truck. I was told there was a slight delay and incredibly friendly, scheduled an appointment convenient for me and were very quick in servicing the truck. I was told there was a slight delay and it was still completed quicker than I could read the newspaper. Great work as usual from them and I highly recommend Grand Ledge Ford for anyone looking to either purchase or service a vehicle. More
by jhendges
Employees Worked With
Phil Wright and Josh Lund
January 24, 2012
Chris and Julie were both fantastic. Chris was friendly and very personable. Julie had my finance papers typed up and ready to go in a matter of minutes. The Credit Union was closed after we decided to p and very personable. Julie had my finance papers typed up and ready to go in a matter of minutes. The Credit Union was closed after we decided to purchase the vehicle but Julie was very efficient and did a wonderful job working with them the following business day in order for my loan to be processed. Great Job Julie! Chris took me and my husband to the repair shop where my MKZ that I was purchasing was up and the wheels were taken off and showed us that all new brakes and pads were installed on the car. I was very happy about that knowing the brakes would last me a while, especially since I was purchasing a used vehicle. Here's the not so good part of our visit: 1) We got home and blue booked the vehicle and found out we had been overcharged by at least $2,500. 2) Then found out that even though they knew the ash tray was stuck, they did not repair it. OK, that is minor but still should have been fixed since they knew about it. 3) Took a long time detailing the MKZ even though it was clean when we test drove it. We had to wait 45 minutes while they "detailed" a car that was already clean and we missed a family dinner at my mothers that I told them I needed to be at but they still took their time. 4) Upon closer look at the windshield, found out it had a small crack in it and may need to be replaced if it spreads. I feel a bit taken advantage of and wish they had of told me about these things prior to the sale. It would not have made a difference regarding the small window crack and they ash tray but $2,500 is a lot to be overcharged! I should have blue booked the vehicle prior to coming out so part of this is my fault but I really wish they would have been more honest in their pricing. I was not going to say anything but since you asked via e-mail, I am letting you know my honest opinion. I put "No" that I would not recommend this dealership but really I would have chosen "maybe" if that had been an option. A person would have to do a lot of research before going out to this dealership and not trust them to give you a fair price. Other than that, the vehicle is running fine and I have no other major complaints. More
by strongg
Employees Worked With
Chris Collier and Julie BeVier
January 19, 2012
Dropped off my car, got shuttled back to my office, got a call when my car was done, got shuttled back to the dealer and my car was fixed at a reasonable price (and a free car wash!) That's what I call exce call when my car was done, got shuttled back to the dealer and my car was fixed at a reasonable price (and a free car wash!) That's what I call excellent service! More
by tandlaura
Employees Worked With
Phil White, Randy Germain, Julie BeVier & Richard Snyder, Randy Germain
January 18, 2012
I was very happy with Grand Ledge Ford. Simply the best Ford dealership in greater Lansing. I would gladly go there again and highly recommend it. Ford dealership in greater Lansing. I would gladly go there again and highly recommend it. More
by smithj86
Employees Worked With
Laura Jordan, Laura Jordan
January 13, 2012
Thank you Grand Ledge Ford for getting me in a New Car just in time for our First 2012 snow!! If you need a new vehicle or thinking about one I suggest you see Mitch Wojtacha at Grand Ledge Ford. It has b just in time for our First 2012 snow!! If you need a new vehicle or thinking about one I suggest you see Mitch Wojtacha at Grand Ledge Ford. It has been my experience he can find a vehicle within all of your specific guidelines. This is our second vehicle from Grand Ledge Ford and I am very Happy! I work with dealerships on a daily basis, I work in insurance. I know Grand Ledge Ford is a Dealership with a great reputation. I know this not only by my experience, I also hear it from my insureds. I came to Grand Ledge Ford with a Very Strict Budget and I left with vehicle I could afford and meet my needs. I know it was not easy, they did everything possible to make my experience a good one! Ann LeMay More
by alemay
Employees Worked With
Mitch Wojtacha, Mitch Wojtacha
January 12, 2012
Ben and his associates have gone out of their way(s) to excellent service I have received since buying the car and after as well. I have no reservations about recommending GLF to my friends. DKH excellent service I have received since buying the car and after as well. I have no reservations about recommending GLF to my friends. DKH More
by dhogberg
Employees Worked With
Ben Croze, Mary Ann, Marianne Cox, Ben Croze
January 11, 2012
Ross Ford came out to greet us shortly after we arrived (rainy/cold). Courtesy Ford's salesman stared out the window. Ross was very patient while we drove about 6 different cars. He had the cars at the fr (rainy/cold). Courtesy Ford's salesman stared out the window. Ross was very patient while we drove about 6 different cars. He had the cars at the front door as we got ready to take each one for a drive. The entire experience with (Ross and the other people a Grand Ledge Ford was great. There was no pressure to buy, just a concern that we got what we wanted and were happy with our purchase. Even though we live east of Okemos we will return to Grand Ledge Ford for our next purchase. More
by ruth12685
Employees Worked With
Ross Ford
January 11, 2012
I only dealt with the service staff. They were excellent with communication, length of time of work and quality of work! Would recommend to everyone. with communication, length of time of work and quality of work! Would recommend to everyone. More
by lowrider_88
Employees Worked With
Phil Wright and Carl Hyzer, Carl Hyzer
