Morrie's Grand Ledge Ford

Dorene was good natured and tolerated me. She showed interest but not by any means pushy. The finance lady was very cordial and cared......never pushy and certainly cared and believed in the after prod interest but not by any means pushy. The finance lady was very cordial and cared......never pushy and certainly cared and believed in the after products that she was offering. More

Ben is very knowledgeable and works hard for the sale. He keeps in touch with us and worked hard to help us and get us what we were looking for. We went back to Grand Legde even though we have moved beca He keeps in touch with us and worked hard to help us and get us what we were looking for. We went back to Grand Legde even though we have moved because we didn't receive good service at the Ford dealership closer to us. More

Great service!! I told them I had to be at work by 9 am and they made sure to rush the oil change without dimishing the quality of sevice given. I made it to work by 8:50 am!! and they made sure to rush the oil change without dimishing the quality of sevice given. I made it to work by 8:50 am!! More

Doreen worked very hard to find an Explorer with all the options I wanted. She kept in touch with me & researched all the ones I found on line that I liked. She even came in on her day off for the delivery options I wanted. She kept in touch with me & researched all the ones I found on line that I liked. She even came in on her day off for the delivery appointment! More

I recently purchased a 2012 Ford Fusion from Ben Croze and have to share that not only is the Dealership Steller, Ben Croze is a steller salesman and Judy (Finance Manager) went above and beyond to secure and have to share that not only is the Dealership Steller, Ben Croze is a steller salesman and Judy (Finance Manager) went above and beyond to secure the best financing! I have purchased Ford Vehicles for over 28 years from the Ann Arbor & Chelsea area and have never had such a positive experience as I had at Grand Ledge Ford. I had shared my interests, finances, and timeline and not only was heard, the level of detail that Ben and Judy provided throughout this experience were stellar - he always remembered exactly what I wanted and was honest about the reality of my expectations, worked with my timeline and in order for me to meet my goals he made recommendations in order to meet them. In my experience prior to Grand Ledge Ford and Ben Croze, I had always had a 'surprise' whether it was in the final numbers at signing or down payment needed always historically had a unwelcomed surprise. Everything was clear to me, all expecations were explained, and absolutely no surprises. I recommend this Dealership and Ben Croze to all my family, friends and those reading - absolutely steller! Thank you Grand Ledge Ford, Ben Croze and Judy (Finance Team)! More

I have brought all of my vehicles to Grand Ledge Ford for service, including the Taurus that I use for work, and my personal Ford Mustang - which I recently traded in for a newer model Lincoln MKS! I will c service, including the Taurus that I use for work, and my personal Ford Mustang - which I recently traded in for a newer model Lincoln MKS! I will continue to bring my vehicles to GLF as they typically provide top notch service, and everyone that works there seems to have a great attitude. Want to give a shout-out to Kyler as well from service as he has been very helpful in previous visits. More

Jim does an awesome job of taking care of his customers. He makes sure you are completely satisfied with your work and shows great concern with your problems. He always works us in in a timely fashion. Eve He makes sure you are completely satisfied with your work and shows great concern with your problems. He always works us in in a timely fashion. Everyone that walks by you as you are waiting makes sure you are being taken care of and if you would like anything to drink More

Have used GLF for a long time. They give excellent service and are not pushy about services they recommend. I trust them to give me good advice without over charging or trying to sell me something I d service and are not pushy about services they recommend. I trust them to give me good advice without over charging or trying to sell me something I don't need. Highly recommend the service department as well as their sales department. More

Engine Fail Safe Light came on several times within a few weeks. Brought car in. Able to get courtesy shuttle to work. Sometimes when dealing with car issues, I need a therapist, or at least a really unde weeks. Brought car in. Able to get courtesy shuttle to work. Sometimes when dealing with car issues, I need a therapist, or at least a really understanding listening ear when dealing with service. Phil listened. I got a call late morning that I needed a throttle body replacement, air filer, fuel filter, transmission fluid flush/fill, and that my water pump was leaking. I didn't have the money for all the service needs and Phil's approach was to treat me like I was a relative and help me sort/prioritize and gave me the time I needed to make a decision. I felt I was listened to and well informed. I decided to get the throttle body replaced and the air filter. I then made another appointment to get the water pump replaced. Service worked with me on a deal so I could afford to get the water pump replaced, fuel filter changed, and transmission fluid flushed/filled. If I had to put out hundred of dollars for service, at least I was greeted with an understanding chashier in Julie and reminder that I received service award discounts with the dealership's advantage program. Every dollar helps! I even asked for a check on a replaced headlamp that the body shop had done several months ago and know they had someone look at it. I had courtesy rides to work and picked up afterwards and brought back to the dealership. I was offered coffee, tea, hot chocolate, water while I waited in a comfortable waiting room with plenty of reading options and a TV but I did not have to wait long for my ride. GREAT JOB! More