Morrie's Grand Ledge Ford

Wednesday I bought my second Ford Fusion from Grand Ledge Ford and Sid Waldrop. My first purchase, that I loved, was totalled in an accident last month. When I reached out to GL Ford to help me through the Ford and Sid Waldrop. My first purchase, that I loved, was totalled in an accident last month. When I reached out to GL Ford to help me through the red tape of auto insurers, they went above and beyond! Just a phone call got the ball rolling and once the insurance company paid up on the current loan, they went into overdrive and I had my car in 24 hours with more than favorable terms and options. Thank you Sid, Charlie and Judy - you made a difficult time for me easy to maneuver. I love my new car as much if not more than the 2011 model. I tell all my friends if they want a car there is no place else to go to buy one but Grand Ledge Ford! Friendly,kind,caring - and the service is great. More

GLF was an overall excellent experience, beginning right when I walked out the door and continuing now, after my purchase. They made me feel very comfortable and gave me no pressure to purchase. There were when I walked out the door and continuing now, after my purchase. They made me feel very comfortable and gave me no pressure to purchase. There were many vehicles to choose from and they helped me make the best choice for me. Chris was an excellent representative to work with because he was very friendly and focused on helping me choose the best vehicle with my criteria. I walked out of the dealership thrilled with my purchase and have been happy with it ever since. Grand Ledge Ford provided the best experience for me and I know they will for you. More

Our sales experience was exceptional. We were treated like family instead of just a customer. Judy, Ben, and Mike could not have improved our experience. like family instead of just a customer. Judy, Ben, and Mike could not have improved our experience. More

I had a bad experience the first time I was here when I bought my car. to make it right I was offered a free car detailing. I was very happy with the offer. It was a fair response for what happened to me o bought my car. to make it right I was offered a free car detailing. I was very happy with the offer. It was a fair response for what happened to me on my first visit. I do believe that it was a fluke. Although the thought was there the actual detailing was sub par. The seats were not cleaned but the car was vacuumed and whipped down. I am very happy with the effort put out from the customer service manager. I just don't recommend them for car detailing. -Satisfied customer. More

I came here to buy a new car. I ended up getting a 2010 Milan and feel like I got a great deal. I was very happy with the product and the price. My salesman Ross was also very nice. I do have some comp Milan and feel like I got a great deal. I was very happy with the product and the price. My salesman Ross was also very nice. I do have some complaints though. 1. They did not even bother to ask me what I wanted to do about my plate and just charged me for a new. By the time I was able to tell them I already had a plate it was to late. I felt this was lacking very much in customer service. 2. They pass you along to 3 different people to close a deal. First the salesman, then the manager to talk about price, then the business manager to fill out papers and such. This is where my complaint is. The woman, I can't remember her name is incredibly rude and I guess snobby is the best word. Her attitude almost made me walk out on the purchase and ruin it for my good salesman. She acted like I was nothing and her agenda was he most important thing in the world. She was very pushy about financing specifics when I told her I already had a bank lined up. The list could go on and on about her. I feel if you want to known for customer service then you need to have great service through the entire process. All in all I did buy my car and am happy with the product. More