Morrie's Grand Ledge Ford

Prior to arriving to the dealership I was quite nervous to make such an expensive purchase. When we were first greeted by Natalie D'Alfonso suddenly I wasn't quite as scared. She had such a calm and frie to make such an expensive purchase. When we were first greeted by Natalie D'Alfonso suddenly I wasn't quite as scared. She had such a calm and friendly demeanor and really listened to what we were looking for and wanted. She put a lot of time into finding a vehicle in stock that had just what said we wanted. When we were looking at the Escape and out on a test drive, she was very thorough in all the features and expressed a lot of concern that it was up to our expectations. When we agreed on a deal, it was amazing how so many of the other sales associates and managers stopped by to congratulate us. The entire place felt like a family and never once did we feel pressured. They definitely exceeded my expectations for a dealer and I would highly recommend! More

Everyone we worked with at Grand Ledge Ford went the extra mile to help us in the selection and purchase of our new Ford Explorer! extra mile to help us in the selection and purchase of our new Ford Explorer! More

Natalie was wonderful and very helpful. She provides excellent customer service and I would highly recommend going to go see Natalie. I was very satisfied all around with the dealership and Natalie. excellent customer service and I would highly recommend going to go see Natalie. I was very satisfied all around with the dealership and Natalie. More

I was personally looking on the Internet at different dealerships for a small more fuel effiicient car, while doing so I ran across Grand Ledge Ford Lincolns web site. I came across this very nice looki dealerships for a small more fuel effiicient car, while doing so I ran across Grand Ledge Ford Lincolns web site. I came across this very nice looking Buick suv. so while looking at the web site Jill Boregeson asked if she could help me with any questions I had. Jill was very helpful on the web site. I told her My wife and I were going to their place shortly to look at their Buick they had taken in on another veichle. We were a little apprehensive but, as soon as we arrived we were greeted by the receptionist Tiffany who made us feel a little more at ease. About 10 seconds later she introduced us to Charlie Jeffrey one of the General managers who introduced himself and introduced us to Ben Croze oure salesman who answered all our of questions very professionally, was never pushy or made us feel awkward. My Wife and I decided to trade in our veichle for one they had advertised. Ben introduced us to laura Jordan who took us thru the Paper work details. Again, laura did her Job well and made us feel good about the closing of the deal. Mr. Merrill can be very Proud of his staff at Grand Ledge Ford Lincoln - I won't hesitate to tell people that His staff took very Good care of My wife and myself. M C Baum Ionia, Mi. More

I drove into the dealership with no intensions of buying a vehicle that day but only wanted to look at different makes of vehicles. I noticed a very sharp vehicle and as I got out to look at it, I was grea a vehicle that day but only wanted to look at different makes of vehicles. I noticed a very sharp vehicle and as I got out to look at it, I was greated by Ben. Ben is a very nice and informitive salesperson. He probably spent well over an hour possibly 2 hours of his time answering our questions and comparing this vehicle to others. He had answers about vehicles that I would consider to be your competitors and Ben never once degraded the other makes or models. He displayed a high level of perfessionalism, not to mention his knowledge of this vehicle was right on the target. More

This dealer is really good at consumer service and is friendly. Just a good place to give it a try even you won't buy car there. The sale consultant I worked with is really nice guy and be willing to hel friendly. Just a good place to give it a try even you won't buy car there. The sale consultant I worked with is really nice guy and be willing to help and ask all the questions I have about the car. More

I dread going through the car buying process. The first time I walked into Grand Ledge Ford I met Dorene and the best car buying experience I gave ever had began. It is not easy to sell me a car but the p time I walked into Grand Ledge Ford I met Dorene and the best car buying experience I gave ever had began. It is not easy to sell me a car but the patience, friendliness and helpfulness I experienced was extraordinary. I More

Was kind of in a bind with my last lease being through US Bank, Grand Ledge Ford helped me get into a new lease/new car that I wanted while taking my old lease in. I thought Mike did an awesome job and I'll Bank, Grand Ledge Ford helped me get into a new lease/new car that I wanted while taking my old lease in. I thought Mike did an awesome job and I'll be a returning customer when my new lease is up. More

Great buying experience. Dorene the sales consultant was fantastic, answered all our questions and we had lots of them. She was very knowledgeable on the new Escape and the Sync technology. There was never fantastic, answered all our questions and we had lots of them. She was very knowledgeable on the new Escape and the Sync technology. There was never any pressure to buy. Traded in a Chevy and got a great deal on a new 2013 Escape. Judy the business manager was very through in processing the deal and making sure all the numbers where correct. The most complicated part of the entire deal was my having to cancel On-Star and switching to Sirius from XM. Thanks Grand Ledge Ford for making car buying fun again. More

Jim Himebaugh was great! He helped us with our every need both on the phone and at the dealership! He gave us the feeling that he really cared that we got exactly the vehicle we wanted. He even climbed over both on the phone and at the dealership! He gave us the feeling that he really cared that we got exactly the vehicle we wanted. He even climbed over a snow bank to get a vehicle we wanted to look at and washed it before bring it up to us! He also stayed after hours to answer all of our questions about the vehicles and helped us with programing all the vehicles features! Laura Jordan worked hard to get us the best finiance rate and keep our payments within our budget. P.S. We live in Canton, Mi. and found our MKX on the Lincoln WEB site. we drove 180 miles twice to get our Pre-owned Lincoln Certified 2011 MKX. We love it! Thank you, Bob & Jenny Starbuck More