Morrie's Grand Ledge Ford

Great Experience! Earlier this week my car broke down, and my husband and I determined it was not worth fixing. I was pretty depressed because I hate being without my Earlier this week my car broke down, and my husband and I determined it was not worth fixing. I was pretty depressed because I hate being without my wheels, and I didn't want to look for a new car. When I entered the showroom, the folks behind the counter greeted me instantly and were super nice. I met with Mike Carr and Rob Beckwith, and we reviewed what my needs and wants were. The first car Rob showed me (a 2013 Escape) was exactly what I wanted and needed for my family car. He showed me a few others, but this was the car! It's like he could read my mind. The test drive and closing process were smooth and efficient. I can't believe that I dreaded the experience. It turned out to be a great day. Your staff, showroom, and facilities are second to none. Thank you so much!! P.S. Rob is the best. Your company is blessed to have him as an employee. More

New Flex Purchase I'm a repeat customer, and loyal to Grand Ledge Ford. I just purchased my second, new Flex. I purchased my first Flex in 2010. I initially contacted N I'm a repeat customer, and loyal to Grand Ledge Ford. I just purchased my second, new Flex. I purchased my first Flex in 2010. I initially contacted Nick Vollman via email with a simple question about the type of Flex I wanted. We exchanged a couple emails, a couple phone calls, and within a few days, I went in and inspected the vehicle he found for me and we completed the purchase. I'm busy and I appreciate being able to communicate via email. The entire process was seamless. I appreciate the conveniences. More

Late Night Sale I arrived at GL Ford late at around 7 p.m. I had received help over the phone from Mr. McInnis prior to arriving. He cross-referenced the car I was I arrived at GL Ford late at around 7 p.m. I had received help over the phone from Mr. McInnis prior to arriving. He cross-referenced the car I was interested in and had seen online, and when I arrived he greeted me by name and had the keys already. We test-drove within 20 minutes after looking at the car in the lot. It was a really busy night with a line formed at financing. Ron took advantage of the entire time and we were able to complete peripheral tasks that usually happen after purchase, enabling me to drive away as soon as the purchase portion was complete. The staff remained after hours to complete the sale, keeping me from having to go back. The SofS website was down, and they offered to mail the related documents so I could leave that night. Great experience. Professional. Resourceful. Patient. Thorough. More

Excellent Customer Service I have worked with Natalie D'Alfonso twice now when purchasing a new car. This time especially, Natalie went above and beyond to find me the perfect I have worked with Natalie D'Alfonso twice now when purchasing a new car. This time especially, Natalie went above and beyond to find me the perfect car or in this case, Transit Connect Titanium Wagon. I requested a specific color with very specific options. What few options the vehicle didn't have, Natalie had installed prior to my receiving the car. Great lady, very professional, and works hard for you. I would also like to add that Natalie kept in touch with me after I bought my first vehicle from her, so when it was time for my next vehicle, I knew just who to call. Thanks much Natalie! More

Great Service, Very Satisfied!! My Father and I decided to visit Grand Ledge Ford last week looking for a used car. Ron Mclnnis greeted us with a big smile and showed us around the d My Father and I decided to visit Grand Ledge Ford last week looking for a used car. Ron Mclnnis greeted us with a big smile and showed us around the dealership until we found the perfect car! Ron made us feel comfortable and made sure that we were 100% satisfied. Before stopping by Ford we went to a few other dealerships and no one made us feel like Ron did. I will defiantly recommend Grand Ledge Ford to anyone! I love my new car!!!! :) More

Purchase Experience My wife and I had never been to Grand Ledge Ford before, but had seen an ad for a 2014 Ford Expedition on their website, so we decided to stop in to v My wife and I had never been to Grand Ledge Ford before, but had seen an ad for a 2014 Ford Expedition on their website, so we decided to stop in to view the vehicle. The Sales General Manager, Chris Holland, immediately introduced us to Sales Consultant Rob Beckwith. From that point on, we were in "great hands." Rob made us feel comfortable, took the time to listen to what we were interested in, and then took us to the vehicle for a short drive. After we decided we wanted to purchase the vehicle, negotiations, financing options, delivery timing, and final agreement all went very smoothly. Our discussions with Rob were informative, respectful, and highly professional. Our questions were all answered with understandable explanations, especially since my wife and I do not buy a new vehicle often. Rob, from initial introduction, to final handshake as we drove away in the new Expedition, did an excellent and professional job. He did not "sell" us a vehicle, he merely made it possible for us to make an informed, and happy, choice to buy the vehicle. I do not like to buy a new vehicle, but the entire staff at Grand Ledge Ford Lincoln, including Chris and Laura, made the experience enjoyable and pleasant. I do not hesitate in the least to recommend Grand Ledge Ford to anyone thinking about purchasing a vehicle. They have been a great place to do business. More

Grand Ledge Ford/Ford Escape I drove into Grand Ledge Ford for the first time this past Saturday. The first person I talked to was Ron McInnis, sales consultant, he was professio I drove into Grand Ledge Ford for the first time this past Saturday. The first person I talked to was Ron McInnis, sales consultant, he was professional, friendly, helpful and took as much time as I needed to go over the type of vehicle I was looking for. Joel Conn, was excellent at explaining the purchasing process and answering any questions I had. Chris Holland, General Sales Manager, was very helpful in working the numbers for me. Rob Lukavsky, made me feel very comfortable about bringing my car in for maintenance/service. The entire place was very organized, friendly and pleasant. The dealership was the cleanest car dealership I've ever stepped into. I drove out with my new car the same day I made my first visit. I would highly recommend Ron McInnis as your next sales consultant at Grand Ledge Ford! More

Great Customer Service and Exceptional Effort! We recently purchased a Ford Expedition from Ron McGinnis at Grand Ledge Ford Lincoln. Not only were Ron (and the staff) friendly, informative and kn We recently purchased a Ford Expedition from Ron McGinnis at Grand Ledge Ford Lincoln. Not only were Ron (and the staff) friendly, informative and knowledgable, they were truly interested in finding my family the right car for our needs. With Ron's help, I found a low mileage, pre owned car that I loved, however the seats were cloth and with a family of 4 children - cloth does not work! After searching the database for an identical car, Ron came up with a solution that allowed me to have my dream car with leather seats and at a cost still below our budgeted price. With the seats re upholstered to a leather color of our choice (Ron's input on selecting the color was key), we could not be happier with the choice. I highly recommend Grand Ledge Ford Lincoln either for the purchase of a new or pre owned vehicle. And I am looking forward to a future relationship with GLF as far as maintenance and future referrals to friends. More

Great Sales Person, Great Car, Nice Price I had a great experience buying my Lincoln MKZ. Ron Beckwith, my salesperson, understood my needs and helped me find the right car at a price I could I had a great experience buying my Lincoln MKZ. Ron Beckwith, my salesperson, understood my needs and helped me find the right car at a price I could afford. The person in the finance department was equally great! I am very satisfied with the whole experience. So if you need a car, go to GLF, and if you can, ask for Rob. He'll help you find what you need. More

Show Respect to customers We as customers were treated with respect, and honesty, also they offered good hospitality. They gave us a hat to remember that Grand Ledge Ford a th We as customers were treated with respect, and honesty, also they offered good hospitality. They gave us a hat to remember that Grand Ledge Ford a the dealer to go to when you need a car. "I LOVE FORD" More