Morrie's Grand Ledge Ford

great customer service Ron McInnis is a very good salesperson and very helpful. He is very friendly and knowledge about their cars. He did not pressure us into buying and Ron McInnis is a very good salesperson and very helpful. He is very friendly and knowledge about their cars. He did not pressure us into buying and took his time showing us all the features and options on the car as well as answered all our questions. More

New Mustang purchase This was my first experience with Grand Ledge Ford and I was very impressed with the service and efficiency of this dealership. I was contacted prompt This was my first experience with Grand Ledge Ford and I was very impressed with the service and efficiency of this dealership. I was contacted promptly by both phone and email when I made my initial inquiry and received all the information I requested. When I visited the dealership Rob Beckwith was excellent he answered all my questions and we were able to arrive at an agreed price quickly. The delivery was very efficient and Rob even came in on his day off to make the delivery on the day I requested. I would recommend this dealership and Rob to anyone looking for a new Ford. More

Ford Fusion I found the perfect used car for me at Grand Ledge Ford. It was the right color and mileage I was looking for. Jim did an awesome job showing me the I found the perfect used car for me at Grand Ledge Ford. It was the right color and mileage I was looking for. Jim did an awesome job showing me the car and explaining the CPO and warranties. It was a deal I couldn't pass up! Thanks for making me a happy customer! More

Wonderful staff and great service I couldn't be happier with the service I received at grand ledge ford, they have a wonderful staff, and a special thank you to Jim Himebaugh for the g I couldn't be happier with the service I received at grand ledge ford, they have a wonderful staff, and a special thank you to Jim Himebaugh for the great service you made the buying experience very pleasant and wonderful. More

Happy happy happy!!!! I can't say enough about how very satisfied and happy I am with the great service I received while working with the team at Grand Ledge Ford. When I a I can't say enough about how very satisfied and happy I am with the great service I received while working with the team at Grand Ledge Ford. When I arrived Dorene had the 2 types of vehicles I was interested in waiting for me to test drive. This is my 2nd lease with them. I felt they laid out the red carpet for me. It was friendly, easy and fast. Love my new Ford Focus. Dorene made sure I understood everything about my Focus inside and out before I drive off the lot. Joel also made sure I understood the leasing papers as I signed the new lease. I would highly recommend Grand Ledge to everyone. I've also worked with the service department for oil changes, blinker lights burned out and washes. Again red carpet treatment. More

Great Experience! Earlier this week my car broke down, and my husband and I determined it was not worth fixing. I was pretty depressed because I hate being without my Earlier this week my car broke down, and my husband and I determined it was not worth fixing. I was pretty depressed because I hate being without my wheels, and I didn't want to look for a new car. When I entered the showroom, the folks behind the counter greeted me instantly and were super nice. I met with Mike Carr and Rob Beckwith, and we reviewed what my needs and wants were. The first car Rob showed me (a 2013 Escape) was exactly what I wanted and needed for my family car. He showed me a few others, but this was the car! It's like he could read my mind. The test drive and closing process were smooth and efficient. I can't believe that I dreaded the experience. It turned out to be a great day. Your staff, showroom, and facilities are second to none. Thank you so much!! P.S. Rob is the best. Your company is blessed to have him as an employee. More

New Flex Purchase I'm a repeat customer, and loyal to Grand Ledge Ford. I just purchased my second, new Flex. I purchased my first Flex in 2010. I initially contacted N I'm a repeat customer, and loyal to Grand Ledge Ford. I just purchased my second, new Flex. I purchased my first Flex in 2010. I initially contacted Nick Vollman via email with a simple question about the type of Flex I wanted. We exchanged a couple emails, a couple phone calls, and within a few days, I went in and inspected the vehicle he found for me and we completed the purchase. I'm busy and I appreciate being able to communicate via email. The entire process was seamless. I appreciate the conveniences. More

Late Night Sale I arrived at GL Ford late at around 7 p.m. I had received help over the phone from Mr. McInnis prior to arriving. He cross-referenced the car I was I arrived at GL Ford late at around 7 p.m. I had received help over the phone from Mr. McInnis prior to arriving. He cross-referenced the car I was interested in and had seen online, and when I arrived he greeted me by name and had the keys already. We test-drove within 20 minutes after looking at the car in the lot. It was a really busy night with a line formed at financing. Ron took advantage of the entire time and we were able to complete peripheral tasks that usually happen after purchase, enabling me to drive away as soon as the purchase portion was complete. The staff remained after hours to complete the sale, keeping me from having to go back. The SofS website was down, and they offered to mail the related documents so I could leave that night. Great experience. Professional. Resourceful. Patient. Thorough. More

Excellent Customer Service I have worked with Natalie D'Alfonso twice now when purchasing a new car. This time especially, Natalie went above and beyond to find me the perfect I have worked with Natalie D'Alfonso twice now when purchasing a new car. This time especially, Natalie went above and beyond to find me the perfect car or in this case, Transit Connect Titanium Wagon. I requested a specific color with very specific options. What few options the vehicle didn't have, Natalie had installed prior to my receiving the car. Great lady, very professional, and works hard for you. I would also like to add that Natalie kept in touch with me after I bought my first vehicle from her, so when it was time for my next vehicle, I knew just who to call. Thanks much Natalie! More

Great Service, Very Satisfied!! My Father and I decided to visit Grand Ledge Ford last week looking for a used car. Ron Mclnnis greeted us with a big smile and showed us around the d My Father and I decided to visit Grand Ledge Ford last week looking for a used car. Ron Mclnnis greeted us with a big smile and showed us around the dealership until we found the perfect car! Ron made us feel comfortable and made sure that we were 100% satisfied. Before stopping by Ford we went to a few other dealerships and no one made us feel like Ron did. I will defiantly recommend Grand Ledge Ford to anyone! I love my new car!!!! :) More