Morrie's Grand Ledge Ford

Mike Lane was Awesome! From the moment I submitted an application for financing to purchasing my first new car, the experience was great! Mike Lane did a wonderful job goin From the moment I submitted an application for financing to purchasing my first new car, the experience was great! Mike Lane did a wonderful job going through every aspect of my new escape, including taking the time to show me highlights of my warranty and some very useful features! I can't say enough how happy I am with the experience I had with Mike! More

Awesome Sales/Service with No Pressure! Rob Beckwith flies under the radar! Picture the worst high pressure, overbearing, and low credibility used car salesman you can imagine... Rob is th Rob Beckwith flies under the radar! Picture the worst high pressure, overbearing, and low credibility used car salesman you can imagine... Rob is the polar opposite! He is friendly without being too "familiar", eager to answer any and all questions thoroughly, and accommodating without being pandering. He clearly knows his business and reads his customers well without playing mind games just to close a sale. I would go back to Rob in a minute for another vehicle purchase or for follow-up help after the sale. The atmosphere in the dealership is welcoming and warm, and all of the staff who participated in the execution of my purchase were terrific as well. And by the way, I couldn't be happier with the high quality reasonably-priced pre-owned vehicle I bought! FBM More

Friendly, Knowledgeable, No Pressure. Nick Vollman was great. No pressure, very friendly and helpful. Service Department was great. Left my car in the morning, got loaner, picked up aft Nick Vollman was great. No pressure, very friendly and helpful. Service Department was great. Left my car in the morning, got loaner, picked up after work.. More

Car buying the way it should be! I have been buying cars for more than 40 years. The vast majority of those car buying experiences have been anxious, frustrating exercises. After de I have been buying cars for more than 40 years. The vast majority of those car buying experiences have been anxious, frustrating exercises. After decades of buying GM products, I decided to check out the Ford product line. Two years ago I leased a Ford Edge from Rob Beckwith at Grand Ledge Ford Lincoln. The level of personal attention Rob showed us throughout the entire buying process was exceptional. He spent time with us learning about our desires. He then went to great lengths to introduce us to the Ford product line. He recommended cars to test drive based on those deisres. We test drove 3 or 4 different vehicles, before settling on the Edge. Decision made, we moved on to the financing part of the transaction. Laura Jordan was delightful to work with. Laura efficiently and effectively explained every aspect to the leasing process as we went through the documents. There were no "surprises". During the time we drove the Edge it performed well, requiring little attention from the service department. When we did take it in for routine service, the experience was consistent with our buying experience. Very friendly, and very professional. We just leased our 2nd vehicle from GLF. Same stroy as before. Rob was great. Joel Conn handled the leasing aspects of the transaction with great skill. I have to say this was fun!! More

Very professional , Curtious & excellent product knowledge. My expectations were met & surpassed due to the curtious & informative service provided by the staff at Grand Ledge Ford . They took the time to make My expectations were met & surpassed due to the curtious & informative service provided by the staff at Grand Ledge Ford . They took the time to make sure all my questions were answered , so I could make an informed & educated decision with my Ford selection. Being a professional Salesman myself for the past 30 years , I clearly recognized that Customer Service was #1 on their agenda . They have my recommendation for others to witness what we're all looking for ... Great Customer Service!! Keep up the great great work & fine fundamentals ! Rick Smith More

No pressure buying experience I found the 2013 Ford Escape I wanted online and I was at GLF in the morning for a test drive. Nick Vollman was happy to assist me with my request. H I found the 2013 Ford Escape I wanted online and I was at GLF in the morning for a test drive. Nick Vollman was happy to assist me with my request. He answered what questions I had with no hesitation. We got back to GLF and started the paperwork. Just a terrific dealership/sales person. I will recommend both to anyone looking for an honest, no hassle vehicle buying experience. More

Great Experience with Rob Beckwith and Team I had the best experience ever getting into my 4th lease vehicle with a Ford Dealership and Credit. Best decision to date with FORD!!!! GREAT Experien I had the best experience ever getting into my 4th lease vehicle with a Ford Dealership and Credit. Best decision to date with FORD!!!! GREAT Experience and Ford continues to have a satisfied customer. The only disappointment I had was my last lease contract Mile of 5700 went against my 48000 allotted miles which cost me over $4000 in penalities.....Grand Ledge took good care of me KEEP UP THE GREAT WORK TEAM Grand Ledge Ford/Lincoln. More

Such a Pleasure My wife and I went to Grand Ledge Ford Lincoln after hearing a recommendation for it from a friend. We could not have been happier with the experience My wife and I went to Grand Ledge Ford Lincoln after hearing a recommendation for it from a friend. We could not have been happier with the experience. We met with Mike Lane at the dealership and found him to be friendly, informative, and happy to spend as much time with us as we needed, answering every question we had and giving us very detailed information about each car we were looking at. Everyone at the dealership was friendly and polite and at no point did we feel like we were being guided into any particular option or that we had to play games to try and get the best deal. It seemed very apparent that the dealership's business strategy is focused on quality, customer service and solidifying repeat business through genuinely trying to give their customers the best possible deal they can. Between Mike helping us look at cars and Joel Conn who was taking care of the financing my wife and I came away feeling ecstatic with the car we chose, the price, and the overall experience. My dad came along that day and said afterward that he too would recommend the dealership to anyone. Some of Mike's last words were about how we should think of him as our car guy, not just now, but whenever we need anything car-related and true to his word we got a call a week later from him just making sure we were happy with how everything was going so far. I would highly recommend! More

Mike Lane is THE guy on the sales force We purchased two cars from Mike and Grand Ledge in 2014, and never have I had a better experience with a dealership/sales person. The service doesn't We purchased two cars from Mike and Grand Ledge in 2014, and never have I had a better experience with a dealership/sales person. The service doesn't stop at the sale, either. I've had questions on occassion, and Mike has been all over it. Then today, my husband's Navigator needed to go in for service... Mike came out to the house, picked it up, and left me with a loaner for the day. He just dropped off the repaired vehicle... when he says he'll take care of the customer, he really means it. HIGHLY HIGHLY recommend this dealership and Mike Lane. We won't be buying from anyone else. Oh, and by the way, Joel in finance is also very professional and service oriented. :) More

Loving my new Ford Flex Great team easy to work with friendly very accommodating went to get a lower priced model but fell in love with limited package they worked hard to ge Great team easy to work with friendly very accommodating went to get a lower priced model but fell in love with limited package they worked hard to get me a great rate! More