Morrie's Grand Ledge Ford

A++ Customer service Between the extremely knowledgeable Salesman Jim Himebaugh and the painfree straight forward approach to financing by Laura Jordan this new vehicle le Between the extremely knowledgeable Salesman Jim Himebaugh and the painfree straight forward approach to financing by Laura Jordan this new vehicle lease was a slam dunk. These two are professional and welcoming as is every employee I encountered at this dealership. I highly recommend Grand Ledge Ford to anybody looking for a vehicle. More

Time Well Spent Our previous new Ford was purchased in 2014 from Gd. Ledge Ford & Rob Beckwith. That experience was excellent and we expected no less from this "shop Our previous new Ford was purchased in 2014 from Gd. Ledge Ford & Rob Beckwith. That experience was excellent and we expected no less from this "shopping" trip. We were not disappointed. We were there at month end and the dealership was very busy, but Rob took all the time necessary for us to make up our minds. They had 12-15 vehicles on lot of the model we were interested in. Many options and prices for us to consider. The vehicle we decided on was more money than we had anticipated, but the options on the vehicle accounted for the increase. The price given on our trade-in, to the best of my knowledge, was fair. A substantial Ford Motor rebate sweetened the deal, as did their 0% financing. Hard to turn down 0%. The financing process was painless. We were able to drive home our new vehicle that afternoon. I highly recommend talking with Gd. Ledge Ford, and especially Rob. More

It was like Christmas Saturday morning service for a broken driver side mirror. (My fault, not Ford!) I was dreading the cost and the time it would take to get it fixed. Saturday morning service for a broken driver side mirror. (My fault, not Ford!) I was dreading the cost and the time it would take to get it fixed. I figured a week until the following Saturday as it is the only day I have available for servicing my F-150. Anyway, Krista Dayton, Kevin East and James Bennett were amazing. They were polite, courteous and teamed up to have me taken care of in 30 minutes at a decent price. In addition, I didn't realize that they were very competitive on the cost of an oil change. I can even make an appointment online for Saturday! No wonder they win service awards. I will definitely enjoy coming back to Grand Ledge Ford Lincoln! More

Another Awesome Experience My wife and I bought our first Explorer from Rob Beckwith, that was 2014. At that time we had an excellent experience with Rob. Unfortunately my wife My wife and I bought our first Explorer from Rob Beckwith, that was 2014. At that time we had an excellent experience with Rob. Unfortunately my wife had an accident with her 2014 Explorer, Dec. 28th, 2015. We had the Explorer towed to Grand Ledge Ford because we trusted the dealership due to our overall experience from buying our 2014 Explorer to having the Explorer serviced at Grand ledge Ford. We worked with the auto body shop, Joe, John and Stacey and they were again, outstanding. Unfortunately, we were informed the Explorer was totaled. We met with Rob Beckwith again, 1/28/16 and we are now waiting for our new 2016 Explorer. Thanks again Rob. My wife and I have been in the dealership a few times in the past couple of years, just to stop in and say hi to Rob, whether it be me looking for a used vehicle or my wife when she was getting the Explorer serviced. Almost forgot, the front desk as you walk in, the ladies (at least the times we were there) were also very nice, polite friendly. Then there is Marianne - her and my wife really hit it off talking about Cosmo and our dogs. I don't know how Barry didn't it but he has one outstanding group of professional/friendly people. More

Absolutely Excellent Dealing with Krista (Service Advisor) was an absolute delight. She was extremely helpful in sorting through the dead battery and recall issues with m Dealing with Krista (Service Advisor) was an absolute delight. She was extremely helpful in sorting through the dead battery and recall issues with my Lincoln MKZ (I didn't start it for 2 months.....my fault.). She continually kept me up to date on the progress of the car and even offered to have me shuttled into town for a bite to eat if I wanted it. All in all, this is the right place to be and she is the right person to deal with! More

Great Experience and Customer Service! Thank you to Rob Beckwith for helping me get my new Ford Edge! I had a great experience and Rob was very personable and helpful in getting me in the v Thank you to Rob Beckwith for helping me get my new Ford Edge! I had a great experience and Rob was very personable and helpful in getting me in the vehicle I wanted. We had outstanding service today and everyone at the dealership was helpful and kind. I Highly recommend Grand Ledge Ford Lincoln as well as Rob. Thanks again! More

As Usual; Outstanding Customer Service from All Departments! Just purchased my 4th car with the fine folks at GLF and, as usual, the service was outstanding! In particular, I absolutely LOVE working with Rob Be Just purchased my 4th car with the fine folks at GLF and, as usual, the service was outstanding! In particular, I absolutely LOVE working with Rob Beckwith as he makes me feel like I am a family member versus a customer and never uses uncomfortable tactics to make the sale. He is very good at what he does and has been since the very first time I worked with him a few years back. Joel Conn is extremely knowledgeable and super nice and does an excellent job at describing the finance component to purchasing a vehicle. I only take my vehicles to GLF for service and that's because of James and others in service who are ALWAYS professional, courteous, and pleasant to work with. I never feel as if they are trying to oversell on service. Thanks to all of you who continue to make my experiences at GLF pleasant and stress-free! More

Awesome Experience and Customer Service Came into basically get an oil change and came home with a new Ford Expedition. Dorene Fuller went above and beyond what any Sales Consultant would d Came into basically get an oil change and came home with a new Ford Expedition. Dorene Fuller went above and beyond what any Sales Consultant would do. Dorene sold us our first Ford Expedition and we loved that one, coming in and working with her on our new lease made it so simple. Never having leased before, she explained everything and was extremely knowledgeable about the process. The new Expedition had more bells and whistles than we had before and she went into great detail to explain everything, she even made my wife, who is technology challenged, understand a few things. She is very personable. Thanks Dorene for an awesome experience and thank you Grand Ledge Ford for a great vehicle and great Sales Consultant. More

New Lease! I recently leased a 2015 Ford Escape. I am absolutely in love! My husband and I have continued to do business with Grand Ledge Ford Lincoln for a few I recently leased a 2015 Ford Escape. I am absolutely in love! My husband and I have continued to do business with Grand Ledge Ford Lincoln for a few years now. I don't usually write reviews, but I just couldn't help myself as we constantly receive outstanding service. From buying, leasing, and even oil changes the experience is not only smooth and easy, but it's actually fun! I brought my son in when I received my first oil change (free of course!) and there was more than enough entertainment for him. There was a TV to watch, a deluxe coffee machine with so many options, and even though we weren't there to buy or lease, Rob came over just to see how the family was doing. I will continue to do business with Grand Ledge Ford Lincoln and would recommend to everyone!!! More

Great Experience and Customer Service Nick did a great job of working with us to find a vehicle that fit our needs and stayed within our budget. We have bought several vehicles from Nick Nick did a great job of working with us to find a vehicle that fit our needs and stayed within our budget. We have bought several vehicles from Nick and he always takes his time to make sure we are happy and comfortable with the end result. More