Morrie's Grand Ledge Ford

Morrie’s always does an awesome job and I used them for all my service. all my service. More

Typical dealership vibes. Not a fan. Got my recall thing fixed though. Staff gave "I can't be bothered" energy. Not a fan. Got my recall thing fixed though. Staff gave "I can't be bothered" energy. More

Service dept is exceptional! Very friendly, knowledgeable and great to work with. Qualified technicians always take extreme care of my Ford! Very friendly, knowledgeable and great to work with. Qualified technicians always take extreme care of my Ford! More

Fast service, friendly staff, great work. Easy to schedule, too. All representatives were excellent with their performance. Easy to schedule, too. All representatives were excellent with their performance. More

Dealership was friendly and nice. Would have liked more updates on the status of my repair. I had to follow up myself twice. Would have liked more updates on the status of my repair. I had to follow up myself twice. More

Very nice service area great and fast service. Bought suv at grand ledge ford glad to see the same kind and caring people still taking time with customers Bought suv at grand ledge ford glad to see the same kind and caring people still taking time with customers More

Great to work with. Love the pick up and delivery service. This is our 3rd vehicle we have purchased from them. Love the pick up and delivery service. This is our 3rd vehicle we have purchased from them. More

Service completed as requested. Took longer than expected - nearly two hours to complete oil change and tire rotation. Took longer than expected - nearly two hours to complete oil change and tire rotation. More

I have been dealing with this dealership for years. My latest encounter was with the Service Department and it will be my last. My car had a safety recall. I scheduled an appointment directly with the My latest encounter was with the Service Department and it will be my last. My car had a safety recall. I scheduled an appointment directly with the service department. I received 3 email confirmations and a phone call the day before where I spoke directly with someone in service to confirm. I drove into the service bay at my appointed time. There were no other customers present, but 2 service managers were there. The head guy looked annoyed when I approached and asked what I needed. I said I had an appointment for a recall check. He said ‘what’s your phone number?’, found my appointment (apparently) and that was it. After I received this survey, I received a email from the Head of Service asking for me to please give a good review and if I couldn’t to please contact him. So I called him. When I explained what had happened, his response was ‘okay, so…’. I said ‘that’s not good customer service.’ He just said ‘okay.’ No apology. No promise to do better. Just a big ‘who cares.’ Oddly, I care enough about where I do business that I get to choose places that treat customers better. More

Customer service was nice. They were very helpful in answering my questions. I will return. They were very helpful in answering my questions. I will return. More