Morrie's Grand Ledge Ford

Grand Ledge Ford Lincoln Is Worth The Trip I was looking for a newer model used Ford Explorer, and Grand Ledge Ford Lincoln had exactly what I wanted, but couldn't find in my area. I made the 2 I was looking for a newer model used Ford Explorer, and Grand Ledge Ford Lincoln had exactly what I wanted, but couldn't find in my area. I made the 2 hour trip out to see the Explorer and was assigned David Brown as my sales consultant. I immediately felt at ease with David. He was very friendly, but what I appreciated the most was that he was genuinely friendly. It wasn't the "I just want to sell you a car" kind of friendly that is so often encountered during the whole car buying process. We went for a test drive and David thoroughly explained the features of the Explorer. When we returned, he went over more of the Explorer's features and patiently answered any questions I had. I loved the vehicle and felt very at ease with David, but my husband had recently found out that he got a discount through his employer at a local Ford dealer and with all of the great year end rebates from Ford, I wanted to explore my options with a new vehicle too. David understood my need to think about it and wasn't pushy. I appreciated that very much. I explored my options, worked the numbers, and ultimately decided on purchasing the Explorer from David. My return trip to pick up the Explorer went just as well. It only had one key, and David had another one made before I got there. He made sure that I had a full tank of gas for the long trip back. The Explorer was detailed prior to my arrival and it was spotless. David made sure that I was comfortable with all of the features and patiently answered any questions I had. He set the navigation to my home destination and paired my phone for me. I wouldn't hesitate to recommend this dealership and David Brown to others, and when I'm in the market for another vehicle, I wouldn't hesitate to go back and ask for David. Although the drive was a long one, the experience was very positive, making the drive worth it! More

Excellent experience! Have you ever been to a dealership where it seems the salesperson isn't listening? How about a dealership that looks at you as just another sale, or p Have you ever been to a dealership where it seems the salesperson isn't listening? How about a dealership that looks at you as just another sale, or perhaps they blow off your myriad of questions, and don't really answer them? Well that won't happen here! Craig answered all of our questions ( my friend and I bought a car the same day) and although we changed things up in him quite a bit, while we were with him, he was pleasant, funny, patient and genuine. In other words -- he related well and was happy to serve us! That made a world of difference and my experience was one of the best ever. All of the staff seemed friendly and genuine. We had a lot of fun--!! Thanks Craig and GL Ford!! Merry Christmas and Happy New Year Craig😊 Oh--and to you too David Brown😎 More

Excellent customer service! I went to GL Ford to look at some Explorers. I needed to upgrade to a bigger car to accommodate my growing boys. I know Nick Vollman because our kid I went to GL Ford to look at some Explorers. I needed to upgrade to a bigger car to accommodate my growing boys. I know Nick Vollman because our kids go to daycare together, so there was a comfort level in doing business with him. Nick allowed me to test drive the Explorer. I found it to be a very nice vehicle. Just for comparison's sake, I asked to test drive a Ford Edge. While searching through the inventory, Nick also suggested that I test drive the Lincoln MKX. I never considered this vehicle and really did not know much about it. Nick took time to explain how it compared with both the Explorer and Edge. I test drove the vehicle and was very impressed with it. When it came time to discuss price, Nick was willing to work with me. He was also very patient. The day I picked up the car went very smoothly. The dealership had everything ready to go and there was no waiting around. Nick took time to show me some of the features in the vehicle. In short, I appreciated the time he took in working with me and would not hesitate to come back when we buy a new car. More

Very Pleased Each person I encountered at this dealership was pleasant and professional. I loved that fact I felt NO pressure to purchase or lease a vehicle, but Each person I encountered at this dealership was pleasant and professional. I loved that fact I felt NO pressure to purchase or lease a vehicle, but that my salesperson worked diligently to help me find and discover what I was looking for, which lead to a new lease. Craig Ervin is an awesome young man and he made this experience most enjoyable. I love my new 2016 Ford Edge. I have never owned and SUV or Crossover, but it is a fun to drive, and I feel safe moving around in all the snow. More

No complaints Couldn't be more pleased with my experience at Grand Ledge Ford. No issues, whatsoever, and everything was done so efficiently. I didn't feel any pr Couldn't be more pleased with my experience at Grand Ledge Ford. No issues, whatsoever, and everything was done so efficiently. I didn't feel any pressure at all during the experience. Mike Carr was a pleasure to work with, and Nick Vollman answered every question I had. Great overall experience. More

421,112 miles After 421,112 miles it was time to get a newer Explorer. My wife had purchased a 2013 Escape and had some minor cosmetic work done that was agreed to After 421,112 miles it was time to get a newer Explorer. My wife had purchased a 2013 Escape and had some minor cosmetic work done that was agreed to when she purchased the vehicle. Nick offered her a loner while this was being done. She wanted Nick to provide her with one that I might like because she was tired of the headache and worry that went along with my 2002 Explorer. Nick provided a 2016 Shadow Black Explorer that was just too beautiful to resist. She basically sold the vehicle to me. I don't drive as much for work now as I did in the past, but I do know that when I need service in the future I have a great team to work with just around the corner from my home. Sincerely, Tom Cornell Grand Ledge More

Awesome Dealership and Customer Service !!! My wife and I bought a car for the first time off of the lot, and Ben Cruz made sure that everything went smoothly for us. We live an hour and a half My wife and I bought a car for the first time off of the lot, and Ben Cruz made sure that everything went smoothly for us. We live an hour and a half away from Grand Ledge, but Ben's professionalism and the quality of Grand Ledge Ford's selection helped to ease any of our concerns about picking a car site unseen. The car that we were first interested in sold before we could get through figuring out financing as first time buyers. Ben kept in contact with us to see if there was anything he could do to help, without pressuring us into a car that we weren't interested in or out of our budget. When we did find another car that we wanted Ben took care of everything. The Ben did everything he could to make sure that we got it, and in the end we did. We couldn't be happier with our 2011 Ford Fiesta or the whole experience that we had in purchasing it. When we are in the market again Ben Cruz will be the first person that we call. More

Great experience. Eric Brauher was great to work with. He understood our needs and concerns and did not pressure us to make a decision. I would go back to Eric for an Eric Brauher was great to work with. He understood our needs and concerns and did not pressure us to make a decision. I would go back to Eric for another vehicle and would recommend him to others. More

Trade d in our vehicle for an amazing one! Was very happy with how thorough of a check they gave it before giving us the keys! d in our vehicle for an amazing one! Was very happy with how thorough of a check they gave it before giving us the keys! More

Great I purchased my first car from Grand Ledge Ford and I couldn't be more happy with it. Everything about my experience at GLF was perfect. Eric answered I purchased my first car from Grand Ledge Ford and I couldn't be more happy with it. Everything about my experience at GLF was perfect. Eric answered any questions I had and made the whole process stress free. He definitely represents Grand Ledge Ford well, not to mention he is SUCH a cutie. Thank you for making my first car purchase a great one. More