Morrie's Grand Ledge Ford

DISSAPOINTED IN GRAND LEDGE FORD My husband and I believe in shopping locally whenever possible, so when my husband found a Ford Explorer he was interested in we set up an appt with E My husband and I believe in shopping locally whenever possible, so when my husband found a Ford Explorer he was interested in we set up an appt with Evan Hayden for me to take a look at it and go on a test drive. Evan seemed very personable at this time. We decided we liked the sport model instead of the original one my husband had looked at, and we had them take a look at our 2014 loaded Impala as we planned on trading it in. When we started talking about the actual sale Evan's demeanor changed and he became very pushy, and got right in my face. He was very insulting when he went over what Jeff the mgr.offered us for our Impala. It is all in how you word things Evan, when you are insulting and treat a customer like they are and idiot that is what you appear to be! It's not like we are dealing with a couple thousand dollars. Buying or leasing a car is a big commitment. You said that you would go to to your manager Jeff Lengerick and ask him to go a little higher on what you offered for our Impala, but we had to make a commitment that we would buy it before you asked him. Otherwise Evan said he might say he would give us more and he might say he wasen't sure he would give us more if we weren't committed to buying it right then. It sounded like a threat to me! It was the first time I looked at the Explorer and at that point we walked out of the dealership. I would not buy a car from Evan if he gave us double what he offered us to begin with, More

No xxxxxxxx, terms laid out clearly Josh is a real asset to the ford motor company, very professional, no xxxxxxxx, just very straight forward! I enjoyed my experience at your dealership Josh is a real asset to the ford motor company, very professional, no xxxxxxxx, just very straight forward! I enjoyed my experience at your dealership! More

The purchase of my Ford Mustang Cobra I found my purchase a fun experience, test driving to car and also my time dealing with Eric, he was fun to work with and I enjoyed his sense of humor I found my purchase a fun experience, test driving to car and also my time dealing with Eric, he was fun to work with and I enjoyed his sense of humor! Also meeting Barry and shaking his hand... I hope I enjoy my new toy! because that's what it is to me! 2001 Ford Mustang Cobra! More

Easy Ford Focus Purchase for my daughter Dealership had plenty of cars to choose from, picked the one that fit our budget and preferences. Made an upfront and honest offer for my trade in, c Dealership had plenty of cars to choose from, picked the one that fit our budget and preferences. Made an upfront and honest offer for my trade in, closed the deal and my daughter drove away in her first new car the same day. Very Happy with Josh, Jim, and the rest of the crew at Grand Ledge Ford. More

Pleasantly surprised We purchase a lot of vehicles. This is our first experience with Grand Ledge Ford as we usually deal with 2 local competitors. We were very pleasant We purchase a lot of vehicles. This is our first experience with Grand Ledge Ford as we usually deal with 2 local competitors. We were very pleasantly surprised by the not only our sales person Josh Preston, but at the little extras extended to us as we finalized the transaction. We will be a return customer. More

Above and Beyond Service and Quality This was my second time going through Grand Ledge Ford and I can say I will continue to come here for vehicles. The drive from Grand Rapids was worth This was my second time going through Grand Ledge Ford and I can say I will continue to come here for vehicles. The drive from Grand Rapids was worth it again and they were very accommodating for myself, wife, and 6 month old daughter. Very friendly staff and all-around great environment. I worked with Rob Beckwith and he made everything very easy. He knew exactly what I was looking for and what price I needed. I want to personally thank you again and hope I can work with you again in the future. More

They went WAY above and beyond to help me out! They did a ton for me and helped me out! I had gone over my lease miles by a ton due to a change in my family circumstances. Josh worked with me and h They did a ton for me and helped me out! I had gone over my lease miles by a ton due to a change in my family circumstances. Josh worked with me and helped out and I’m not unhappy at all! More

Great shopping experience I took my daughter into Grand Ledge Ford and worked with Rob Beckwith to lease a 2017 Ford Escape and he was wonderful! We took the vehicle for a test I took my daughter into Grand Ledge Ford and worked with Rob Beckwith to lease a 2017 Ford Escape and he was wonderful! We took the vehicle for a test drive and she fell in love with it. Rob made the buying experience easy. Then he spent time with us syncing our phones and going over all of the features of the vehicle. More

Honest dealership I was looking for a used vehicle and Eric has been nothing but a big help. He has been honest about the best option as far as price and potential issu I was looking for a used vehicle and Eric has been nothing but a big help. He has been honest about the best option as far as price and potential issues with the vehicles. He is extremely knowledgeable on all makes and models. He is up-to-date on all potential faults and perks of each engine type. I look forward to doing business with him in the future. More

Happy to return customers!! My wife and I can't say enough good things about Rob! He truly cares about his customers. When we recieved the call that our vehicle was totalled (whi My wife and I can't say enough good things about Rob! He truly cares about his customers. When we recieved the call that our vehicle was totalled (which we originally purchased from Rob) he was the first person that came to mind for our new purchase. He greeted us like the first time we met, a big smile and ready to help us (and no pressure)! We had such a great experience the first time around that we immediately went to find Rob. I appreciate that he has followed up with us throughout the past year. We are purchasing 2 new vehicles and Rob has gone above and beyond to help get us the best vehicle(s) to fit our family and our budget. On a personal note, Rob had a concert he needed to get to for his daughter, and still helped us get the process going for our purchases. We love our new cars. Thank you Rob for your time, great friendly service and for making our experience awesome (again)!! Rick & Sylvia Hernandez More