Morrie's Grand Ledge Ford

Very happy with the entire experience We are very happy with our purchase. The dealership was honest with their pricing. Our financing requests were honored. Nate is very nice and was a pl We are very happy with our purchase. The dealership was honest with their pricing. Our financing requests were honored. Nate is very nice and was a pleasure to do business with. We will consider ourselves “regular customers “. More

Impressed Top notch service with Grand Ledge Ford! Nate made purchasing our new Explorer a truly enjoyable experience. His attention to detail and no pressure Top notch service with Grand Ledge Ford! Nate made purchasing our new Explorer a truly enjoyable experience. His attention to detail and no pressure sales was greatly appreciated. First class salesman. More

Pleased with the transaction My wife and I worked with Nate to purchase a new Escape. Nate was very kind, patient and helpful with this process even going the extra mile to stay l My wife and I worked with Nate to purchase a new Escape. Nate was very kind, patient and helpful with this process even going the extra mile to stay late to help us complete our purchase. We got a fantastic deal and are super pleased with the car! Special thanks to Jeff as well for helping me understand the trade-in issues and being so kind to work with us. Laura too for helping us with our financing. It is nice to purchase from a dealership that takes such great care of their customers. More

Very helpful! From the beginning they went above and beyond trying to help me get the car I wanted and made sure it met the criteria I was looking for. I bought the From the beginning they went above and beyond trying to help me get the car I wanted and made sure it met the criteria I was looking for. I bought the car days ago and the great service continues! Thank you for making my first car buying experience enjoyable. More

Professional service, low pressure sales, customer service! I've dealt with a few dealerships in my lifetime and this is the best dealership I've purchased a vehicle from. The staff at Grand Ledge Ford (in part I've dealt with a few dealerships in my lifetime and this is the best dealership I've purchased a vehicle from. The staff at Grand Ledge Ford (in particular, Tim and Evan, sales representatives) were very attentive to my questions and concerns during the buying process, putting me at ease and discussing the hard facts that, as a knowledgeable customer, gained my loyalty. (We looked up reliability ratings, competitor prices, recalls, everything.) The sales team remembered me by name, listened to my desires in a vehicle, and did not try to aggressively upsell me into vehicles outside of my price range. Also, I've had my vehicles serviced there, and their service is great. For $20 less than my former oil place, I got an oil change, tires rotated, a safety inspection AND they washed my car. Lastly, THIS is the most important thing. Anyone can buy a car from anywhere, but what really shows the true colors of a business is how they take care of their own when something goes wrong. I bought a used vehicle and didn't discover that it had an issue until shortly after purchase. (It's a Kia steering issue, no recall showed on my VIN, it's EASY to miss, only happens at like 70 mph). What did they do? Their manager went on a ride with me personally to confirm the issue. They gave me a NICE loaner vehicle, ordered parts, and are fixing the vehicle free of charge. Throughout the repair, their service department (namely Krista) offered consistent updates and excellent communication. The point is, they did not have to do that. They've earned my loyalty for sure, I've had nothing but a completely positive experience with them. More

Went the extra mile Rob Beckwith and the team at Grand Ledge Ford did a great job working with my wife and I to find the perfect F-150 for our family. He was very patient Rob Beckwith and the team at Grand Ledge Ford did a great job working with my wife and I to find the perfect F-150 for our family. He was very patient in answering our questions and persistent in finding us just the right vehicle. We never felt pressure to buy and found the process transparent. We will definitely return to Grand Ledge Ford for our next vehicle purchase. More

Great Deal I got a great deal on a new Ford Escape at Grand Ledge Ford. Nate and Jim were great to work with. They were both nice and respectful of my time. I got a great deal on a new Ford Escape at Grand Ledge Ford. Nate and Jim were great to work with. They were both nice and respectful of my time. More

Drove away happy and satisfied Rob's patience, careful listening to my likes and dislikes, and follow up with no pressure, were key attributes that made the final decision to purcha Rob's patience, careful listening to my likes and dislikes, and follow up with no pressure, were key attributes that made the final decision to purchase easier. More

Grand Ledge Ford Service fails to live up to expectations I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and from day one I had complained about the right front passenger seat rocking and making a noise when the vehicle was turning. Twice GLF looked at it and claimed they couldn't duplicate the problem though pulling out of the dealer it still existed. Finally I called Ford Motor Company to see what could be done, and they recommended taking it to another dealer which is how I ended up with LaFontaine. The people in service listened to my problem and discovered the issue and ordered a new seat track which resolved the problem. This dealer is where I plan to take my business from now on. They aren't consumed by trophies like GLF, they are consumed by customer satisfaction. More

The price we paid ended up lower than what had been quoted u We test drove several 2018 Ford Escapes on a Saturday and Josh, Nate and Mike located one at another Michigan dealership that had the features and equ We test drove several 2018 Ford Escapes on a Saturday and Josh, Nate and Mike located one at another Michigan dealership that had the features and equipment we desired. We made a deposit and the attempt to get the vehicle from the other dealership began. Communication on Tuesday and Wednesday about the arrival, pricing and rebate availability became very confusing as different team members were present and conflicting information was or wasn't passed on to the team we ended up dealing with when we signed the final papers. On an up note, that final team which now included Jeff, came up with additional rebates and other savings that made all the confusion and frustration worth while. When we took delivery of our new Ford Escape on Friday, we had excellent assistance from Nate and Matthew to make us comfortable with all the new technology and features. Drove away very satisfied and pleased. Only remaining problem is that the dealership that Grand Ledge Ford obtained the vehicle from did not send the entry number for the door keypad keyless entry. Nate has arranged for the Service Department to assist us with solving that issue. More