Morrie's Grand Ledge Ford

You can't get rid of us It is difficult going into a business to purchase an item sometimes, due to all the tattoos my husband and I have. Getting them to take us serious is It is difficult going into a business to purchase an item sometimes, due to all the tattoos my husband and I have. Getting them to take us serious is hard. After dealing with Ben Croze last January, when we purchased our new Explorer, we new Grand Ledge Ford was the place this year to buy our Shelby. Ben is so respectful, informed, and and just a really cool guy. You guys are now our "go-to" place. Thank you Ben! See you in 2 years buddy! Also, a shout out to Jim Himebaugh. He gave us some good things to consider when adding packages on to the deal. More

Pleased buyer I'm very pleased with my sales rep, Ben Croze. He very knowledgeable about Lincoln's and easy to work with. I would encourage evetrough to request I'm very pleased with my sales rep, Ben Croze. He very knowledgeable about Lincoln's and easy to work with. I would encourage evetrough to request Ben when purchasing a new car. I have also been a client of Grand Ledge Ford for many years, they have always provided excellent service. More

Good Experience Rob was very friendly and I didn't feel overly pressured with anything which is nice. They seem to live up to their reputation of being a quality dea Rob was very friendly and I didn't feel overly pressured with anything which is nice. They seem to live up to their reputation of being a quality dealership. The only issue I had was that it took a decent amount of time to get everything processed once I had decided on a car. I don't have a lot of experience purchasing cars though, so that may be normal. More

Tim was great I had a great experience buying a used Ford focus st from Grand ledge Ford. It was difficult to find the vehicle I was looking for and when I found o I had a great experience buying a used Ford focus st from Grand ledge Ford. It was difficult to find the vehicle I was looking for and when I found one here, the price was fair and they were accommodating to my schedule as I was driving from Grand Rapids. Tim even stayed late to let me pick up the vehicle on Saturday when we got stuck in traffic on the way to get the vehicle. More

re-lease of a ford edge Rob is a very professional salesman and walked us thru the process with ease. He asked questions and answered any concerns we had. He went thru eve Rob is a very professional salesman and walked us thru the process with ease. He asked questions and answered any concerns we had. He went thru everything step by step and we felt very at ease at all times. I would highly recommend Rob to any one that would be looking for a car or truck. More

Great Customer Service I have purchased Ford vehicles from Grand Ledge Ford since the late 1980's, most recently in April 2017. Not only do I feel that I am treated well du I have purchased Ford vehicles from Grand Ledge Ford since the late 1980's, most recently in April 2017. Not only do I feel that I am treated well during the purchase process, but also the customer service over the life of the vehicle is top notch. On several occasions, I have either had a 'low tire pressure' light or a 'check engine' light come on, and I go right to the Service Department without an appointment. I am always treated well, and worked right into the schedule as quickly as possible. My Lincoln MKX is the first Lincoln I have owned, but I plan to continue purchasing future Lincolns at Grand Ledge Ford. More

Excellent, kind, knowledgeable. Each one of the consultants were excellent, and displayed lots of kindness and knowledge. For example, Jim Himebaugh skillfully presented the warrant Each one of the consultants were excellent, and displayed lots of kindness and knowledge. For example, Jim Himebaugh skillfully presented the warranty options, and did not pressure us to go for anything we did not want. But, we want to especially single out Rob Beckwith. Rob is genuinely concerned about what the buyer wants. For example, he did everything in his power to get the monthly payment down to what we were comfortable with. He did the same thing when we bought our previous vehicle, in 2012. He also likes to bent over backwards to explain the various features on the vehicle, and is very good at "going with the flow". For example, my wife would sometimes shift her interest between several different options, and Rob would always accommodate her, and patiently describe each option. He had no difficulty in repeating himself, until all the details were clear. You can be sure that we will buy our next vehicle through him, and all of the staff at Grand Ledge Ford. More

No other auto dealer comes close We've now purchased two vehicles from Grand Ledge Ford and we can't imagine going anywhere else for a vehicle. From walking in the building to drivin We've now purchased two vehicles from Grand Ledge Ford and we can't imagine going anywhere else for a vehicle. From walking in the building to driving away with our new vehicle my wife and I felt very welcomed and valued. Marianne and Cosmo kept us company during the waiting period, Mike gave us the best congralutions and Jim kept us laughing during the paperwork. The star of the show, however, was Rob Beckwith. He knows his products, gave us a fair deal that fit our budget and continually made sure we were comfortable and happy with the process. Everyone is part of a big, happy family here. If you want sleezy, pressured sales, go somewhere else. If you want to be treated like family, go to Grand Ledge Ford. More

A Dealership with a Heart It has been a pleasure dealing with Grand Ledge Ford. They are your full service dealership. When a Coyote ran into my car the Collision Center dealt It has been a pleasure dealing with Grand Ledge Ford. They are your full service dealership. When a Coyote ran into my car the Collision Center dealt with my insurance company and repaired the vehicle as if it was new. I was given a loaner for the full duration of the repair. Not only did they wash the car, they also detailed the insides. When they found that the little rascal did more damage then originally thought, they dealt with the insurance company without any problems, all before I picked it up.. The Service Center people go way beyond the normal response other dealerships (take the keys and make you wait) do. They explain what is going to happen and give you an estimate of how long it will take. They will escort you to their waiting area and offer you a delicious beverage. If you need a lift home they make that happen as well. On many occasions, when repairs or recalls occur, and it would take a long time I was even given a loaner. This was greatly appreciated since I live about 45 minutes away. When my vehicle has been service they will thoroughly go through the repairs or service with a detailed inspection report. After all of that you are then escorted to your vehicle which has now been cleaned and washed. Making an appointment is easy too. Since I work odd hours it is nice to go to their web site and schedule an oil change. I saved the best for last, their sales department. I have purchased all of my vehicles from Grand Ledge Ford through Rob Beckwith. I can't ask for a better sales person who will look out for you at every turn. I even called him at home about a question and come to find out that he had just came out of the shower. My question was readily answered and he changed his plans to meet me at the dealership. I never have felt pressured and if he doesn't know an answer for my questions he will most definitely find out. BOTTOM LINE: I personally think of Grand Ledge Ford not as a full service dealership, but as a vital resource that goes beyond the scope of a normal business. They truly care and most importantly RESPECT ME. Sure mistakes happen but you can rest assure that they will do their utmost to correct the problem. I am glad that I have people (Grand Ledge Ford) that care for me not just as a customer but as Family. More

Wouldn’t go anywhere else for my Fords ! Always clean , professional and courteous. We are repeat customers of new and used vehicles as well as the service department . Always good service . Always clean , professional and courteous. We are repeat customers of new and used vehicles as well as the service department . Always good service . BTW check out the vintage Lincoln in the showroom! You know they’re reputable when they care enough about the Ford Motor Company to display it’s stunning historical artistry. More