Morrie's Grand Ledge Ford

I did not expect to buy a car today. I had already spent time at another dealership this morning and the attitudes and cars simply didn't impress me. Since my family lives out of the area, I never thought I time at another dealership this morning and the attitudes and cars simply didn't impress me. Since my family lives out of the area, I never thought I'd trust a dealership employee enough to get serious about a car. My boyfriend and I stopped by Grand Ledge Ford on a whim and met Karl Hoffneister, possibly the best salesman you could ever ask for! He was really relaxed and walked a great line between showing me cars with the features I wanted, and letting me wander off when I saw something I liked. I found a car I liked, drove it, and liked it even more. I had a concern that the brakes felt mushy to me so Karl handed the car over to the service team. Phil Wright, the service manager, and Larry Edwards, the technician worked on it for me and it feels fantastic now! Judy Williams helped me with the financing- she has the patience of a saint to work with this particular student's finances, and then to explain all the paperwork I needed to fill out! One of the most impressive parts of the day was that Karl stuck with me for the entire process. Even once they knew I was definitely buying the car, he kept me up to date and entertained for the whole time. For once, I found a car dealer that acted like they were more interested in my getting a good car than getting as much of my cash as possible. At the end of the day I now have a fabulous first car, a 2006 Pontiac G6, and had a great experience at Grand Ledge Ford. I will definitely be sending all of my friends and family there for their future car purchases! More

I purchased a used Lincoln Navigator that needed some paint repair. The repair quality met my expectations. The service staff that I worked with were courteous, helpful, and kept me informed. The work paint repair. The repair quality met my expectations. The service staff that I worked with were courteous, helpful, and kept me informed. The work was completed on time. (This is using up characters) More

The trip to the dealership for a National Recall for a roof liner also included a request to see what was making a noise that only I could hear. I wasn't too sure if there really a problem or not. The rep roof liner also included a request to see what was making a noise that only I could hear. I wasn't too sure if there really a problem or not. The repair technician stayed with it and discovered a bad wheeel bearing in the right front. I didn't expect to be blown off but was pleased that they took my request to check out some vague noise seriously. More

I was able to bring my vehicle in on short notice and Phil made sure it was worked on quickly. The dealership has a good inventory of parts so I didn't have to wait for a special order. The waiting room Phil made sure it was worked on quickly. The dealership has a good inventory of parts so I didn't have to wait for a special order. The waiting room was comfortable and the facility was clean with an interesting collection of Ford historical pictures and a couple of choice Mustangs too. More

Philip was very friendly and worked fast in getting the information he needed, very professional. Mike worked on the vehicle great as well. It didn't take them long to fix my car despite having a lot of cu information he needed, very professional. Mike worked on the vehicle great as well. It didn't take them long to fix my car despite having a lot of customers. Their queue was very well taken care of. More

I was greeted promptly by Phil Wright in the service garage. Phil has a very pleasant and professional personality and enjoys his job. He explained all of my options and was very patient and explained garage. Phil has a very pleasant and professional personality and enjoys his job. He explained all of my options and was very patient and explained things to me when I asked him questions. I also had an opportunity to see him interact with other customers and he expressed the the same courteous and professionalism toward them as well. More

I use the Owner Advantage program at this dealership. The dealership always provides good service, the work is done in a timely fashion, and the dealership charges fair prices on all of their work. Anyo The dealership always provides good service, the work is done in a timely fashion, and the dealership charges fair prices on all of their work. Anyone who owns a Ford, Lincoln, or Mercury should utilize this dealership for all of their service needs. More

Very good experience in helping us get the car we wanted. We would recommend anyone looking for a car to call Colleen. The process at the dealer was very smooth and Colleen went over every aspect of the vehi We would recommend anyone looking for a car to call Colleen. The process at the dealer was very smooth and Colleen went over every aspect of the vehicle very throughly. If you are looking for a salesperson to help with your deal new or used, call her. More

Phil was very professional. He greeted me by name when I entered the dealership service department. He was friendly and very helpful. His consultative approach put me at ease. Overall I was very pleased entered the dealership service department. He was friendly and very helpful. His consultative approach put me at ease. Overall I was very pleased with Phils help. Jon did a wonderful job on the truck. The problems are solved and it is running great. I highly recommend this dealership for service. More

Very helpful. Returned phone calls promptly and set an appointment to make repairs while we waited. Agreed to pay part of cost of repairs that were just out of warranty. Have also bought cars from this de appointment to make repairs while we waited. Agreed to pay part of cost of repairs that were just out of warranty. Have also bought cars from this dealership and have been impressed with their professional way of doing business. More