Morrie's Grand Ledge Ford

Very helpful. Returned phone calls promptly and set an appointment to make repairs while we waited. Agreed to pay part of cost of repairs that were just out of warranty. Have also bought cars from this de appointment to make repairs while we waited. Agreed to pay part of cost of repairs that were just out of warranty. Have also bought cars from this dealership and have been impressed with their professional way of doing business. More

This is a very well-run dealership. I had a good experience buying my Mariner hybrid a year ago. I've been back twice since, once for an oil change and yesterday when I had an electrical proble tha experience buying my Mariner hybrid a year ago. I've been back twice since, once for an oil change and yesterday when I had an electrical proble that turned out to be a malfunctioning battery. Yesterday, the service manager, Philip Wright, told me to come right in and made space for me on the service schedule. they diagnosed and fixed the problem within 30 minutes and I was on my way. Everything about the look and feel of this dealership is professional and friendly. I am very pleased to endorse them. More

Came to grand ledge Ford not looking to buy just to look. Ended up trading in my 98 oranger and buying a 2010 ranger because of the great service and trade allowance. I will be returning back to grand ledge Ended up trading in my 98 oranger and buying a 2010 ranger because of the great service and trade allowance. I will be returning back to grand ledge Ford for service. Sidney was very nice and I will buy from him again. More

My company's Ford 2005 F-350 truck was disabled on the road. After making it drivable, I brought the truck in for wheel service. My company provides mobile medical imaging service for hospitals in Michiga road. After making it drivable, I brought the truck in for wheel service. My company provides mobile medical imaging service for hospitals in Michigan. Because this truck was needed to transport a medical imaging trailer to a hospital in need of our imaging service,I needed to have the truck repaired no later than close of business the following day. I explained my situation to Philip Wright, the service Advisor. He explained how busy the service area was and since I did not have an appointment, he would do his best. To my utmost satisfaction, despite the difficulty in obtaining parts, Philip Wright and the service technician, Mike Fernoltz, got my company's truck back on the road in time to transport our medical trailer to the hospital and provide the service needed for the scheduled patients. I believe Philip Wright and Mike Fernholtz went above and beyond in their jobs to complete the work in the restricted time and should be commended. Thanks again. More

We were very pleased with the professional way we were treated by Karl and Fernando when we were deciding on a new Ford product at Grand Ledge Ford, Lincoln and Mercury. Karl was very helpful, courteous treated by Karl and Fernando when we were deciding on a new Ford product at Grand Ledge Ford, Lincoln and Mercury. Karl was very helpful, courteous and knowledgeable about the vehicles in which we were interested. When looking for a new automobile, we will ask for Karl as our salesperson. Fernando helped us with the leasing of the vehicle. He was very considerate and helpful. We were very impressed with our experience with Grand Ledge Ford. Jim and Barbara Clark More

I went in to have my side steps replaced under warranty. They got the truck in at my scheduled time and gave me a ride to work. In the proccess of replacing them they found that the new steps were not the They got the truck in at my scheduled time and gave me a ride to work. In the proccess of replacing them they found that the new steps were not the correct ones. I was promptly called and told of the problem. Another set of steps was ordered and shipped straight from the manufacture. They picked my wife up from work so she could drive the truck home just as planned. The steps arrived a couple of days later. I was informed of there location and arrival time each day. Once they arrived they verified that they were correct and I was told to just show up any time and they would be installed while I wait. When I arrived the next morning they were installed and I was leaving in about 30 minutes. I believe Phil and Dave did an excellent job by keeping me informed of what was going on and getting the whole thing taken care of very quickly. More

Absolutely everyone here exceeded our expectations! My son and I had just come from a nightmare experience at another dealership(across the street) and realized the difference the second we walked throug son and I had just come from a nightmare experience at another dealership(across the street) and realized the difference the second we walked through the door. We were treated with sincere friendliness, dignity and respect; and never felt we were waiting for the other shoe to drop during the purchase process. No inflated invoice, no false promises, and absolutely so pressure! Everything was laid out for us to see in plain understandable terms, and we drove away with the new car the same day. Definitely will share this great experience with everyone and we'll be back again! More

I talked to Phil Wright over the phone about my 2001 White Expedition. It had a striped out spark plug. With talking to Phil we decided on a Helicoil repair. I brought my vehicle in with an appointment White Expedition. It had a striped out spark plug. With talking to Phil we decided on a Helicoil repair. I brought my vehicle in with an appointment being the next day. The next day it was fixed, and I was called with the price being lower then I thought it was going to be. I have to say that throughout the process I had a very good customer serviced experience, and the work was done very well. I am very happy to find a good, friendly, trustworthy repair shop. I plan on getting more repairs done there in the future. It is not the closest repair shop to me at far. It's about 35 miles away from me. Keep up the good work Phil and Larry. Thanks, Mike L. More

The service appt for our Sable was complicated. We needed routine maintenance & inspection, A.C. repair, and front suspension repair. Our Service Advisor, Philip Wright, explained everything clearly, answeri routine maintenance & inspection, A.C. repair, and front suspension repair. Our Service Advisor, Philip Wright, explained everything clearly, answering our many questions with patience, even though it required a good deal of his time. It was obvious that his #1 goal was a satisfied customer! All of the service work was done well, leaving no after-service problems for us. More