Morrie's Grand Ledge Ford

I had multiple phone conversations with Phil Wright. As they were repairing my car and found new issues-Phil called me and explained what needed to be done and advised me of the cost. He was pleasant, cou they were repairing my car and found new issues-Phil called me and explained what needed to be done and advised me of the cost. He was pleasant, courteous, knowledgable and informative. He took the time to answer any questions I had. It is never convenient to have your car in for repairs-but GLF got me in the next day and had me back on the road in a hurry. I love their Customer Advantage program! More

I took our 2009 Ford Edge into Grand Ledge Ford for an oil change and tire rotation earlier than needed because we are planning to take the car on a trip to Williamsburg, Virginia, in a couple of weeks. T oil change and tire rotation earlier than needed because we are planning to take the car on a trip to Williamsburg, Virginia, in a couple of weeks. The service advisor, Phil Wright, was courteous, efficient, and professional. The car was ready in just 30 minutes. I was delighted to see that a complete inspection was made, free of charge, of tire tread, health of the battery, and brake system in addition to the services I had requested. More

We never like paying the high labor cost, however, the work was well done, so we cannot complain. This dealership is clean, the staff is friendly, and efficient. We would recommend them to someone else, work was well done, so we cannot complain. This dealership is clean, the staff is friendly, and efficient. We would recommend them to someone else, even though it is a long drive from our home. More

I've purchased three cars from Grand Ledge Ford in the five years we've lived here. I won't take my cars anywhere else for service. The people are friendly and professional. I've worked through Phil Wr five years we've lived here. I won't take my cars anywhere else for service. The people are friendly and professional. I've worked through Phil Wright the last few times I've taken the cars in and he has been more than helpful. Jerry Scott has always done a great job servicing the cars. Obviously a dealership is more expensive than a small garage but at least I know it's being done right. More

My truck developed a brake fluid leak after sitting in storage for a long time. The work was done quickly along with an oil change, coolant flush and inspection to ensure the truck was ready for the road storage for a long time. The work was done quickly along with an oil change, coolant flush and inspection to ensure the truck was ready for the road. The service advisor was friendly and helpful in determining what needed to be done. More

Had a good experience. Call on Saturday, brought car in on Monday, work was done before noon. Was given ride to work and then they can back and picked me up when work was done. Have purchased 2 cars from t on Monday, work was done before noon. Was given ride to work and then they can back and picked me up when work was done. Have purchased 2 cars from this dealership in the pst 2 years and had a good experience both times.Plan to visit them again when I am in the market for service or to purchase another car. More

I did not expect to buy a car today. I had already spent time at another dealership this morning and the attitudes and cars simply didn't impress me. Since my family lives out of the area, I never thought I time at another dealership this morning and the attitudes and cars simply didn't impress me. Since my family lives out of the area, I never thought I'd trust a dealership employee enough to get serious about a car. My boyfriend and I stopped by Grand Ledge Ford on a whim and met Karl Hoffneister, possibly the best salesman you could ever ask for! He was really relaxed and walked a great line between showing me cars with the features I wanted, and letting me wander off when I saw something I liked. I found a car I liked, drove it, and liked it even more. I had a concern that the brakes felt mushy to me so Karl handed the car over to the service team. Phil Wright, the service manager, and Larry Edwards, the technician worked on it for me and it feels fantastic now! Judy Williams helped me with the financing- she has the patience of a saint to work with this particular student's finances, and then to explain all the paperwork I needed to fill out! One of the most impressive parts of the day was that Karl stuck with me for the entire process. Even once they knew I was definitely buying the car, he kept me up to date and entertained for the whole time. For once, I found a car dealer that acted like they were more interested in my getting a good car than getting as much of my cash as possible. At the end of the day I now have a fabulous first car, a 2006 Pontiac G6, and had a great experience at Grand Ledge Ford. I will definitely be sending all of my friends and family there for their future car purchases! More

I purchased a used Lincoln Navigator that needed some paint repair. The repair quality met my expectations. The service staff that I worked with were courteous, helpful, and kept me informed. The work paint repair. The repair quality met my expectations. The service staff that I worked with were courteous, helpful, and kept me informed. The work was completed on time. (This is using up characters) More

The trip to the dealership for a National Recall for a roof liner also included a request to see what was making a noise that only I could hear. I wasn't too sure if there really a problem or not. The rep roof liner also included a request to see what was making a noise that only I could hear. I wasn't too sure if there really a problem or not. The repair technician stayed with it and discovered a bad wheeel bearing in the right front. I didn't expect to be blown off but was pleased that they took my request to check out some vague noise seriously. More

I was able to bring my vehicle in on short notice and Phil made sure it was worked on quickly. The dealership has a good inventory of parts so I didn't have to wait for a special order. The waiting room Phil made sure it was worked on quickly. The dealership has a good inventory of parts so I didn't have to wait for a special order. The waiting room was comfortable and the facility was clean with an interesting collection of Ford historical pictures and a couple of choice Mustangs too. More