Morrie's Grand Ledge Ford

Thank you Tom for taking care of this issue w/ my used Cadillac cts. Even though the part (thermostat) was not covered under warranty, you took care of the problem as if it was covered. YOu went wayyyyy Cadillac cts. Even though the part (thermostat) was not covered under warranty, you took care of the problem as if it was covered. YOu went wayyyyyyyyyyyyyyyyyyyyyyyyyyyyy beyond your duties of being a car dealership. I know the risks of buying a used car, but words cant describe how thankful I am of you and Grand Ledge Ford. You made this transaction awesome.. Again thank You ... Steve More

We brought our vehicle in for a repair that another mechanic told us would cost thousands of dollars. We worked with Phil Wright, who was extremely patient in working with the other mechanic for a solu mechanic told us would cost thousands of dollars. We worked with Phil Wright, who was extremely patient in working with the other mechanic for a solution. The mechanics at Grand Ledge Ford looked again at the problem, and correctly diagnosed it, saving us thousands of dollars. I worked with Phil Wright, who was polite and very confident through the entire process. We felt like we were working with poeple who had our best interests in mind. More

Working with my salesman Ben Croze was outstanding. I did not occur any problems until working with the finance department. Felt that they were trying to force me into choosing their financing. I did t did not occur any problems until working with the finance department. Felt that they were trying to force me into choosing their financing. I did talk to the owner and explained my situation and he was very receptive. More

WONDERFUL! I am loving my new (to me) vehicle. The service was exemplary and all staff was friendly, very knowledgeable, and HELPFUL! Went in looking for a certain vehicle, and left with something com service was exemplary and all staff was friendly, very knowledgeable, and HELPFUL! Went in looking for a certain vehicle, and left with something completely different because it fit my needs, is affordable, and very reliable! More

I had a recent service for my Montery van. Phil was the service writer who handled the work. A couple of weeks later I began to hear a noise in the van's left front. I memtioned it to Phil when I was service writer who handled the work. A couple of weeks later I began to hear a noise in the van's left front. I memtioned it to Phil when I was in for service on my other car and told him I thought it might be a wheel bearing. He told me to bring it in ASAP as the warranty would soon be expiring. I called the next day and he said that I could bring it in that day. I took it in and Mike Fernholz, the front end service tech drove the car with me. Shortly after we left he heard the noise and did several manuvers to test the bearing. The noise reacted just as expected. On getting back to the dealership he told Phil it was a wheel bearing. Phil said that they could keep the car and would work on it the next day. So I left the car and they give me a ride home. On the following day Phil called in the afternoon to tell me the car was done. I told him I was out of town and would pick it up on Friday. On Friday I picked it up and the noise was gone. It was a great effort by the Team. More

Great customer service. GLF went above and beyond to help me with an issue with a vehicle that just left warranty. Always provide loaners (it would be nice if they weren't always Focuses, but a free lo help me with an issue with a vehicle that just left warranty. Always provide loaners (it would be nice if they weren't always Focuses, but a free loaner is a free loaner). Very happy with Sales and Service. If they ever do make a mistake, they always makle it right. More

New experience with Phil Wright. Very personable, very helpful, explained things thoroughly. Have had several repairs done by John Snow over the years on various vehichle very helpful and personable as we helpful, explained things thoroughly. Have had several repairs done by John Snow over the years on various vehichle very helpful and personable as well. Suggests things to think about. very happy. More

I have gone to Grand Ledge Ford Lincoln Mercury several times now for auto service and I highly recommend them. Specifically, I have dealt with both Phil Wright and Jon Snow who are both extremely friendl times now for auto service and I highly recommend them. Specifically, I have dealt with both Phil Wright and Jon Snow who are both extremely friendly, knowledgeable and trustworthy. As a female who knows little about cars, it’s important to find an auto mechanic who you can trust to not mislead you. I feel safe that they have my best interest in mind and are not trying to make a quick buck, but rather create a long-term customer. More

My wife and I were in the market for a used Ford Fusion. We did quite a bit of research online and had gone to local dealerships, taken test drives, and spoken with sales personnel at other dealerships. Th We did quite a bit of research online and had gone to local dealerships, taken test drives, and spoken with sales personnel at other dealerships. The sales people at a dealership in Kalamazoo with the initials HZ on Stadium Drive were the pushiest around and we vowed not to purchase a car from them or anyone like them. We were looking for people who were kind, knowledgeable, and wanted to earn our business. Grand Ledge Ford delivered all of that. They had nice cars that fit into our budget. EVERYONE we spoke with while we were there was a professional. They were knowledgeable about their product and I got the sense that they truly wanted to earn our business by finding the car that was right for us when we were ready to buy, not just sell us a car. We love our Fusion and highly recommend that you consider Grand Ledge Ford. We look forward to dealing with them again in the future. More

Nice, friendly service. My Escape needed new tires and new brake pads. They gave me a loaner car for the 3-4 hours they worked on my vehicle. Phil seemed right on top of things. Since I bought 4 tires new brake pads. They gave me a loaner car for the 3-4 hours they worked on my vehicle. Phil seemed right on top of things. Since I bought 4 tires there, the rotations are free every time I get an oil change. :-) More