Morrie's Grand Ledge Ford

Great customer service. GLF went above and beyond to help me with an issue with a vehicle that just left warranty. Always provide loaners (it would be nice if they weren't always Focuses, but a free lo help me with an issue with a vehicle that just left warranty. Always provide loaners (it would be nice if they weren't always Focuses, but a free loaner is a free loaner). Very happy with Sales and Service. If they ever do make a mistake, they always makle it right. More

New experience with Phil Wright. Very personable, very helpful, explained things thoroughly. Have had several repairs done by John Snow over the years on various vehichle very helpful and personable as we helpful, explained things thoroughly. Have had several repairs done by John Snow over the years on various vehichle very helpful and personable as well. Suggests things to think about. very happy. More

I have gone to Grand Ledge Ford Lincoln Mercury several times now for auto service and I highly recommend them. Specifically, I have dealt with both Phil Wright and Jon Snow who are both extremely friendl times now for auto service and I highly recommend them. Specifically, I have dealt with both Phil Wright and Jon Snow who are both extremely friendly, knowledgeable and trustworthy. As a female who knows little about cars, it’s important to find an auto mechanic who you can trust to not mislead you. I feel safe that they have my best interest in mind and are not trying to make a quick buck, but rather create a long-term customer. More

My wife and I were in the market for a used Ford Fusion. We did quite a bit of research online and had gone to local dealerships, taken test drives, and spoken with sales personnel at other dealerships. Th We did quite a bit of research online and had gone to local dealerships, taken test drives, and spoken with sales personnel at other dealerships. The sales people at a dealership in Kalamazoo with the initials HZ on Stadium Drive were the pushiest around and we vowed not to purchase a car from them or anyone like them. We were looking for people who were kind, knowledgeable, and wanted to earn our business. Grand Ledge Ford delivered all of that. They had nice cars that fit into our budget. EVERYONE we spoke with while we were there was a professional. They were knowledgeable about their product and I got the sense that they truly wanted to earn our business by finding the car that was right for us when we were ready to buy, not just sell us a car. We love our Fusion and highly recommend that you consider Grand Ledge Ford. We look forward to dealing with them again in the future. More

Nice, friendly service. My Escape needed new tires and new brake pads. They gave me a loaner car for the 3-4 hours they worked on my vehicle. Phil seemed right on top of things. Since I bought 4 tires new brake pads. They gave me a loaner car for the 3-4 hours they worked on my vehicle. Phil seemed right on top of things. Since I bought 4 tires there, the rotations are free every time I get an oil change. :-) More

I had multiple phone conversations with Phil Wright. As they were repairing my car and found new issues-Phil called me and explained what needed to be done and advised me of the cost. He was pleasant, cou they were repairing my car and found new issues-Phil called me and explained what needed to be done and advised me of the cost. He was pleasant, courteous, knowledgable and informative. He took the time to answer any questions I had. It is never convenient to have your car in for repairs-but GLF got me in the next day and had me back on the road in a hurry. I love their Customer Advantage program! More

I took our 2009 Ford Edge into Grand Ledge Ford for an oil change and tire rotation earlier than needed because we are planning to take the car on a trip to Williamsburg, Virginia, in a couple of weeks. T oil change and tire rotation earlier than needed because we are planning to take the car on a trip to Williamsburg, Virginia, in a couple of weeks. The service advisor, Phil Wright, was courteous, efficient, and professional. The car was ready in just 30 minutes. I was delighted to see that a complete inspection was made, free of charge, of tire tread, health of the battery, and brake system in addition to the services I had requested. More

We never like paying the high labor cost, however, the work was well done, so we cannot complain. This dealership is clean, the staff is friendly, and efficient. We would recommend them to someone else, work was well done, so we cannot complain. This dealership is clean, the staff is friendly, and efficient. We would recommend them to someone else, even though it is a long drive from our home. More

I've purchased three cars from Grand Ledge Ford in the five years we've lived here. I won't take my cars anywhere else for service. The people are friendly and professional. I've worked through Phil Wr five years we've lived here. I won't take my cars anywhere else for service. The people are friendly and professional. I've worked through Phil Wright the last few times I've taken the cars in and he has been more than helpful. Jerry Scott has always done a great job servicing the cars. Obviously a dealership is more expensive than a small garage but at least I know it's being done right. More

My truck developed a brake fluid leak after sitting in storage for a long time. The work was done quickly along with an oil change, coolant flush and inspection to ensure the truck was ready for the road storage for a long time. The work was done quickly along with an oil change, coolant flush and inspection to ensure the truck was ready for the road. The service advisor was friendly and helpful in determining what needed to be done. More