Morrie's Grand Ledge Ford

I was very impressed with the service that I got at Grand Ledge Ford. I did not get a chance to meet Larry and Tony, who performed the service on my car, but they did an excellent job repairing my loose ball Ledge Ford. I did not get a chance to meet Larry and Tony, who performed the service on my car, but they did an excellent job repairing my loose ball joint. Phil was exceptionally helpful. When I brought my car in and told him what was wrong with it, he quoted a price and amount of time for the service. What I was especially impressed with was the fact that when I asked him if they could run a diagnostic check to see why my check engine light is on, he was honest and said that it would cost an extra ninety dollars, so I would be better off waiting. Furthermore, he had later called me on the phone to inform me of exactly what was wrong with my car, what needed to be done to fix it, and the approximate cost to have it done. Throughout our entire interaction he was kind and courteous. More

Mr. Wright, at Grand Ledge Ford, found me a new antenna for cheaper than the original estimate. Also, when discussing the price of purchasing new tires he explained all of the costs associated with buying for cheaper than the original estimate. Also, when discussing the price of purchasing new tires he explained all of the costs associated with buying new tires. He was very knowledgeable about my car and various brands of tires that may suit my needs. More

This is the dealership we purchased the vehicle in '08. We are treated very well each time it has been in for service. Given an estimate prior to repairs and kept up to date on the progress of repairs. E We are treated very well each time it has been in for service. Given an estimate prior to repairs and kept up to date on the progress of repairs. Each employee offers coffee several times during the wait and is always friendly. They complete the repairs in a timely manner and always wash the vehicle before returning it. I do a lot of my own auto repairs because I don't like paying for labor and parts. When I don't have the time, or it is a major repair I will continue to return to Grand Ledge Ford because I feel like my business is really appreciated. More

great service and prompt. Diane Smith, Philip Wright, and Larry Edwards all took good care of my car and me. got me in in time, TV while I waited, talked to Mithch about a new car, comfortable waiting a and Larry Edwards all took good care of my car and me. got me in in time, TV while I waited, talked to Mithch about a new car, comfortable waiting area, and they suggested a rotation, which I did. thank you More

Did a great job in keeping me informed about issue. Worked with warranty dept to cover problem, even though issue was not covered worked with dealership to resolve problem. This was a used car by cadi Worked with warranty dept to cover problem, even though issue was not covered worked with dealership to resolve problem. This was a used car by cadiallac but the service dept went above to resolve issue. More

Thank you Tom for taking care of this issue w/ my used Cadillac cts. Even though the part (thermostat) was not covered under warranty, you took care of the problem as if it was covered. YOu went wayyyyy Cadillac cts. Even though the part (thermostat) was not covered under warranty, you took care of the problem as if it was covered. YOu went wayyyyyyyyyyyyyyyyyyyyyyyyyyyyy beyond your duties of being a car dealership. I know the risks of buying a used car, but words cant describe how thankful I am of you and Grand Ledge Ford. You made this transaction awesome.. Again thank You ... Steve More

We brought our vehicle in for a repair that another mechanic told us would cost thousands of dollars. We worked with Phil Wright, who was extremely patient in working with the other mechanic for a solu mechanic told us would cost thousands of dollars. We worked with Phil Wright, who was extremely patient in working with the other mechanic for a solution. The mechanics at Grand Ledge Ford looked again at the problem, and correctly diagnosed it, saving us thousands of dollars. I worked with Phil Wright, who was polite and very confident through the entire process. We felt like we were working with poeple who had our best interests in mind. More

Working with my salesman Ben Croze was outstanding. I did not occur any problems until working with the finance department. Felt that they were trying to force me into choosing their financing. I did t did not occur any problems until working with the finance department. Felt that they were trying to force me into choosing their financing. I did talk to the owner and explained my situation and he was very receptive. More

WONDERFUL! I am loving my new (to me) vehicle. The service was exemplary and all staff was friendly, very knowledgeable, and HELPFUL! Went in looking for a certain vehicle, and left with something com service was exemplary and all staff was friendly, very knowledgeable, and HELPFUL! Went in looking for a certain vehicle, and left with something completely different because it fit my needs, is affordable, and very reliable! More

I had a recent service for my Montery van. Phil was the service writer who handled the work. A couple of weeks later I began to hear a noise in the van's left front. I memtioned it to Phil when I was service writer who handled the work. A couple of weeks later I began to hear a noise in the van's left front. I memtioned it to Phil when I was in for service on my other car and told him I thought it might be a wheel bearing. He told me to bring it in ASAP as the warranty would soon be expiring. I called the next day and he said that I could bring it in that day. I took it in and Mike Fernholz, the front end service tech drove the car with me. Shortly after we left he heard the noise and did several manuvers to test the bearing. The noise reacted just as expected. On getting back to the dealership he told Phil it was a wheel bearing. Phil said that they could keep the car and would work on it the next day. So I left the car and they give me a ride home. On the following day Phil called in the afternoon to tell me the car was done. I told him I was out of town and would pick it up on Friday. On Friday I picked it up and the noise was gone. It was a great effort by the Team. More