Morrie's Grand Ledge Ford

I have gone to this dealership since 1967 when I bought my first car, and have never been disappointed. The people are very efficient, helpful, sincerely friendly and I wouldn't consider going anywhere el my first car, and have never been disappointed. The people are very efficient, helpful, sincerely friendly and I wouldn't consider going anywhere else, even for less money. My husband and I have been visiting Grand Ledge Ford together for many years together and the result has been the same. Many of them are local people and they value their reputation in the community. Grand Ledge Ford deserves the highest rating possible. Thanks for the opportunity for a long-time customer to give and opinion. Vicki Whaley More

First let me say I am a single mother of three growing boys whose lease was ending. The assistance I received from Dorene Fuller at Grand Ledge Ford was amazing! She was very patient and informative throu boys whose lease was ending. The assistance I received from Dorene Fuller at Grand Ledge Ford was amazing! She was very patient and informative through numerous emails and phone calls from me. I had first decided to get into another lease, however, after a few months realized it was not what I needed it to be. At that time I again emailed Dorene with my issues and concerns and she was quick to get back to me after meeting with her manager and informed me they would do everything in their power to help me find the vehicle I needed for myself and my boys. I was so appreciative and thankful for their assistance and would highly recommend anyone who is considering a lease or new car purchase to just reach out and start communicating with Grand Ledge Ford to answer questions and assist. I can honestly say they are a great business to work with. More

I took my 2002 Ford Escort in for service -- and it REALLY needed it. I'd really had no service done to it since I bought it at Grand Ledge Ford in 2003. I knew I needed brakes, but I asked Phil Wrig REALLY needed it. I'd really had no service done to it since I bought it at Grand Ledge Ford in 2003. I knew I needed brakes, but I asked Phil Wright if he could have his mechanics give the car a good "once over." That they did. The old bucket of bolts purrs like a kitten now! Since I'm currently unemployed, I asked them to do triage work, doing only the work that was absolutely necessary. They proceeded to work as I requested, explaining the pros & cons of different approaches. While I understand dealerships sometimes charge a bit more than independent shops, the peace of mind Phil Wright provided was worth any additional cost I might have incurred. In fact, though, I'm convinced Phil, Jon & Mike probably saved me money in the long run. Customer service is of paramount importance at GL Ford. Phil Wright stayed in constant contact with me to let me know the status of the work. I don't think he would have given the car better attention if it were his own. I greatly appreciate service like that! While Phil is originally from England, I tried not to hold that against him -- in fact, it was impossible because he was so damned friendly & courteous. When I need more work done on my car (noooooooo!!!), they'll certainly see me back at GL Ford's service department. It's almost like family. More

Philip Wright was very informative about the service on my car and knew first hand the different services suggested at different mileage interviews. I asked him about tires for my daughters Ford Fusion whi my car and knew first hand the different services suggested at different mileage interviews. I asked him about tires for my daughters Ford Fusion which wasn't even there and he took the time to come into the waiting room to explain about the different makes that they sell. Julie Bevier came out and greeted us like we were at her home, bought us both coffee. What a breath of fresh air both of them are! More

Colleen was a joy to work with. I was looking for a car and a friend and I stopped by to test drive a new one. It was late so we only had time to drive one. I was busy and said I couldn't get back to her f and a friend and I stopped by to test drive a new one. It was late so we only had time to drive one. I was busy and said I couldn't get back to her for several weeks and she respected my time frame and did not bother me with unnecessary calls. I like working with Colleen. She was very knowledgeable, personable and helpful. Fernando did all the paper work and made buying a car very easy. I bought a used car and Tom, the used car manager, was a great facilitator. He talked to me about options, assuaged my concerns and made me feel very comfortable and confident with my purchase. Thanks guys. More

I was greeted by Ross out on the lot and it was a good experience from there. He was very friendly and cooperative, and willing to make a deal. I believe I got a fair value on my trade, as well as a fai experience from there. He was very friendly and cooperative, and willing to make a deal. I believe I got a fair value on my trade, as well as a fair price on my new (used) truck. I would not hesitate to recommend this dealership to a friend. More

This is my 4th car bought at Grande Ledge Ford and it has always been a great experience!The first time I went to grande Ledge Ford was to buy a focus but because a drunk driver ran into the back of me and p always been a great experience!The first time I went to grande Ledge Ford was to buy a focus but because a drunk driver ran into the back of me and pushed my under the truck in front of me it ended up getting totalled. I was not hurt because of the air bag deployment. The second was for an F 150, the third and fourth was to buy a focus for my Son and daughter. Two of my kids drives a focus and I drive the truck. Thank you for making car buying easy. Kathy Beaupre More

Philip was very professional and assisted me right away when I arrived. I did not realize that the 2nd manufacturer "free" oil change had expired, and he went and asked if the service manager would honor when I arrived. I did not realize that the 2nd manufacturer "free" oil change had expired, and he went and asked if the service manager would honor it for me. And they did! I very much appreciate it when the dealership operates with my best interest in mind. Every employee I came in contact with was very outgoing, said hello, asked if I wanted something to drink.... It is a very enjoyable experience overall. More

This was my first experience w/Grand Ledge Ford. I went there to get my oil changed. The recognized that there was a recall for my vehicle and fixed that problem. I was in and out of there in 1 hour flat there to get my oil changed. The recognized that there was a recall for my vehicle and fixed that problem. I was in and out of there in 1 hour flat. The cashier was excellent. Very nice people. I would highly recommend them. I will go back. More

Sid and there crew are awesome, I went to a number of Ford dealers and decided to go with Grand Ledge Ford. I'm in the sales business and appreciate product knowledge as well as customer service. Sid wor Ford dealers and decided to go with Grand Ledge Ford. I'm in the sales business and appreciate product knowledge as well as customer service. Sid worked very hard to find what I wanted and earned my business. When I get ready to buy a new truck, I will not need to go any where else. Thanks Bob Luellen More