Morrie's Grand Ledge Ford

I called Grand Ledge Ford on Black Friday, my check engine light was illuminated. Jim was able to get my car in that day and serviced within 3 hours. Excellent service and friendliness. This is not engine light was illuminated. Jim was able to get my car in that day and serviced within 3 hours. Excellent service and friendliness. This is not the first time I have had my cars serviced at Grand Ledge Ford and definitely not the last. Very impressed with the fast service More

I originally came into GLF for an estimate on some minor I originally came into GLF for an estimate on some minor body work. I decided to stay for an oil change lube and filter and make it a one stop e I originally came into GLF for an estimate on some minor body work. I decided to stay for an oil change lube and filter and make it a one stop experience. The LO&F was done promptly and I was advised by Phil that the service person had discovered a small leak that needed attention. He gave me a document containing the estimated cost of the repair and advised me of the earliest date on which I could bring the vehicle in for service. I called back the next day and scheduled the repair. Phil was able to get me in bright and early. I did not have to wait at the service shop and I was driven to my home by the courtesy driver. I received a call approximately two hours later from Phil telling me that my vehicle was done. When I arrived back at GLF I expressed my concern that I may have had an additional leak. Phil and Mike promptly re-inspected my vehicle. They found no cause for concern but gave me directions and advised me what to do if the problem persisted. I found the experience to have been pleasant due to the friendliness of the staff, prompt professional service and the repairs having been made at a price very close to the estimated cost. More

I have been coming to Grand Ledge Ford to get my cars for years but never really used them for servicing my car but for the last two years I have decided to go to Grand Ledge ford because it was close to hom years but never really used them for servicing my car but for the last two years I have decided to go to Grand Ledge ford because it was close to home. Everytime I go to get an oil change or any thing else done I am always treated kindly, and if it is going to take a long time they have a shuttle service that will drop me off and pick me up. The service guys are very helpful. I have worked with Phil Wright the past year or so and he has been very helpful in letting me know when my car needs an oil change or tire rotation or my radiation needs to be flushed. So I am very happy with the people that work at Grand Ledge Ford and the service that my car has gotten from this dealership so I will continue to go to Grand Ledge Ford and I will recommend this dealership to others. More

Phil Wright and Larry Edwards went out of their way to make sure that my problem with my 2010 F-350 was taken care of in a very timely manner. Phil was in contact with me numerous times to let me know wha make sure that my problem with my 2010 F-350 was taken care of in a very timely manner. Phil was in contact with me numerous times to let me know what the progress was. I can't say enough good about the repairs and the way I was treated. Great job! More

After taking my truck to another dealer multiple times for the same warranty issue, Grand Ledge Ford fixed the problem the first time. From just explaining the problem, Mike knew what I was talking about for the same warranty issue, Grand Ledge Ford fixed the problem the first time. From just explaining the problem, Mike knew what I was talking about and knew what it would take to fix it. The work Jim did was flawless and I havent had the problem since. More

We have always had our car done on time, created with courtesy, and very helpful with questions. I appreciate the cleanliness of the garage and that my car is always keep clean and neat. I also, as a wom courtesy, and very helpful with questions. I appreciate the cleanliness of the garage and that my car is always keep clean and neat. I also, as a woman, have never felt that I have been talked down to or treated in any manner other than with complete respect. Even though my car is now out of warranty I plan to continue to have this dealership service my car needs. Lois More

Very well oiled service department, always going above and beyond. All seem committed to representing THE CLIENT'S interests, e.g. have saved much money with service teams attention to warranty,special de and beyond. All seem committed to representing THE CLIENT'S interests, e.g. have saved much money with service teams attention to warranty,special deals and integrity. Phil, Jim and Jerry have been especially helpful. More

Pros: Prompt service, rewards program dollars back Pros: Prompt service, rewards program dollars back Cons:They probably cost a little more than a non-dealer shop, but the job is done right and quickl Pros: Prompt service, rewards program dollars back Cons:They probably cost a little more than a non-dealer shop, but the job is done right and quickly. The techs at Grand Ledge Ford have nearly always had my car's repairs finished the same day. They always call with an estimate first, have the parts I'll need, and fit me in even when I don't get the chance to schedule an appointment. I really appreciate their shuttle service too. That way I can get back to home or work and not waste the day in the waiting room. For my most recent work (battery installation), Phil Wright, Randy Germain, and Julie Bevier were the employees who took care of me. They each did an excellent job. More

Randy Germain has serviced my vehicles for several years. He is the reason I go to GLF. I trust his workmanship. He is very professional and friendly. If I have any concerns, Randy talks with me before do He is the reason I go to GLF. I trust his workmanship. He is very professional and friendly. If I have any concerns, Randy talks with me before doing any work. Phil Wright is also helpful, he quoted prices for the work when I made the appointment, and offered a free car wash after my car was serviced. DC of Lansing More

Service manager,Jim Satterlee,always very friendly, helpful and accomodating. We have purchased cars at this dealership and were treated with fairness, courtesy and respect. Since purchasing our vehi helpful and accomodating. We have purchased cars at this dealership and were treated with fairness, courtesy and respect. Since purchasing our vehicles five years ago, we have had them serviced there since then and got to know Jim, Mike and others. L&L More