Morrie's Grand Ledge Ford

The great service began with my call and continued through final pick-up. Phil was courteous and listened carefully on the phone and upon arrival. Received a prompt appointment, free hot chocolat through final pick-up. Phil was courteous and listened carefully on the phone and upon arrival. Received a prompt appointment, free hot chocolate :-); quick and safe ride to and from dealer. Phil also explicitly described the work needed and done and the cost. Julie was friendly and prepared and resolved my bill accurately. The alignment, that Mike performed, greatly improved the ride and the brake response is better. All of my experiences at this dealer, from sale and financing to service has giving me the confidence to continue with Grand Ledge Ford for all of my auto needs. More

Seamless & exceptional service was what I received from GL Ford's service department. Service tech Phil Wright, mechanic Randy Germain and cashier Julie Bevier all were professional and courteous. No one GL Ford's service department. Service tech Phil Wright, mechanic Randy Germain and cashier Julie Bevier all were professional and courteous. No one ever looks forward to having their car repaird, but at the right dealership and with the right staff it sure makes the process less painful. Thank you GL Ford! More

Dorene Fuller did a great job directing us to service and getting the parts that we needed. She checked with us several times to make sure that we got what we needed and was taken care of. Even though we wer getting the parts that we needed. She checked with us several times to make sure that we got what we needed and was taken care of. Even though we weren't buying a car but jsut getting parts you would never know the difference. The dealership is always friendly and you do really feel number 1 when there no matter what you need. I have no problem refering people to grand ledge ford! More

Dorene and Fernando were incredibly helpful and friendly and the process of leasing the car was quick. They went above and beyond in all aspects of service. Dorene made sure to walk me through every step of and the process of leasing the car was quick. They went above and beyond in all aspects of service. Dorene made sure to walk me through every step of how the car works and answer any questions I had. More

Had a minor issue with my check engine light. My appointment was made promptly. Phil did a great job explaining necessary procedures. Estimate was right on. Truck was done on time. Courtesy driv appointment was made promptly. Phil did a great job explaining necessary procedures. Estimate was right on. Truck was done on time. Courtesy driver took me to and from dealership. Great experience overall! More

I called Grand Ledge Ford on Black Friday, my check engine light was illuminated. Jim was able to get my car in that day and serviced within 3 hours. Excellent service and friendliness. This is not engine light was illuminated. Jim was able to get my car in that day and serviced within 3 hours. Excellent service and friendliness. This is not the first time I have had my cars serviced at Grand Ledge Ford and definitely not the last. Very impressed with the fast service More

I originally came into GLF for an estimate on some minor I originally came into GLF for an estimate on some minor body work. I decided to stay for an oil change lube and filter and make it a one stop e I originally came into GLF for an estimate on some minor body work. I decided to stay for an oil change lube and filter and make it a one stop experience. The LO&F was done promptly and I was advised by Phil that the service person had discovered a small leak that needed attention. He gave me a document containing the estimated cost of the repair and advised me of the earliest date on which I could bring the vehicle in for service. I called back the next day and scheduled the repair. Phil was able to get me in bright and early. I did not have to wait at the service shop and I was driven to my home by the courtesy driver. I received a call approximately two hours later from Phil telling me that my vehicle was done. When I arrived back at GLF I expressed my concern that I may have had an additional leak. Phil and Mike promptly re-inspected my vehicle. They found no cause for concern but gave me directions and advised me what to do if the problem persisted. I found the experience to have been pleasant due to the friendliness of the staff, prompt professional service and the repairs having been made at a price very close to the estimated cost. More

I have been coming to Grand Ledge Ford to get my cars for years but never really used them for servicing my car but for the last two years I have decided to go to Grand Ledge ford because it was close to hom years but never really used them for servicing my car but for the last two years I have decided to go to Grand Ledge ford because it was close to home. Everytime I go to get an oil change or any thing else done I am always treated kindly, and if it is going to take a long time they have a shuttle service that will drop me off and pick me up. The service guys are very helpful. I have worked with Phil Wright the past year or so and he has been very helpful in letting me know when my car needs an oil change or tire rotation or my radiation needs to be flushed. So I am very happy with the people that work at Grand Ledge Ford and the service that my car has gotten from this dealership so I will continue to go to Grand Ledge Ford and I will recommend this dealership to others. More

Phil Wright and Larry Edwards went out of their way to make sure that my problem with my 2010 F-350 was taken care of in a very timely manner. Phil was in contact with me numerous times to let me know wha make sure that my problem with my 2010 F-350 was taken care of in a very timely manner. Phil was in contact with me numerous times to let me know what the progress was. I can't say enough good about the repairs and the way I was treated. Great job! More

After taking my truck to another dealer multiple times for the same warranty issue, Grand Ledge Ford fixed the problem the first time. From just explaining the problem, Mike knew what I was talking about for the same warranty issue, Grand Ledge Ford fixed the problem the first time. From just explaining the problem, Mike knew what I was talking about and knew what it would take to fix it. The work Jim did was flawless and I havent had the problem since. More