Morrie's Grand Ledge Ford

Ross was great to deal with. He helped me get the vehicle inspected by my own mechanic, coming in on his day off to complete the sale! I work at odd hours and he was able to help me drive 3 vehicles during t inspected by my own mechanic, coming in on his day off to complete the sale! I work at odd hours and he was able to help me drive 3 vehicles during times when most dealers are not even open. Finally despite the fact that I was not buying new, or even a used Ford, he treated me like any other customer, giving me as much of his time as I needed to feel comfertable about the car. I love my new jeep Ross, thanks for helping me find it. More

The above people expidited the repair of my vehicle without having a prior appointment. I am from Ontario Canada and my vehicle broke down while I was enroute home to Ontario. Because of their efforts without having a prior appointment. I am from Ontario Canada and my vehicle broke down while I was enroute home to Ontario. Because of their efforts I was able to get home wiyhout having to spend another day in a hotel. More

I brought my Edge in for it's first oil change on Dec. 17th. I didn't know that an appointment was needed, but Jim was very helpful in fitting me into the schedule. He said that it might be an hour wait, 17th. I didn't know that an appointment was needed, but Jim was very helpful in fitting me into the schedule. He said that it might be an hour wait, but within 20 minutes, he had the car in a bay. It didn't take much time, and I was on my way! Jerry, who did the work, left my Edge spotless and even gave it a wash. More

Colleen Jennings likes her job, is hard-working and dedicated, and makes the buying process very enjoyable. Business Manager Fernando Duran makes the paperwork process quick and easy to understand. We dedicated, and makes the buying process very enjoyable. Business Manager Fernando Duran makes the paperwork process quick and easy to understand. We worked with both Colleen and Fernando when we leased our Taurus 3 years ago and we were glad to to be able to work with them again. Everyone is very friendly and Grand Ledge Ford. More

In our fast-paced society where consumers are slow to compliment and quick to compain, my outstanding experience with this dealership deserves praise and comment. Phil Wright and Jerry Scott extended th compliment and quick to compain, my outstanding experience with this dealership deserves praise and comment. Phil Wright and Jerry Scott extended the best customer service I have had in a long time, including recommendations for future service and very prompt and courteous service. I went in with a low tire pressure issue and left not only with resolution but a clean car. WOW! More

Everytime I have an issue or question on service Phil and Richard have provided prompt answers. They also went the extra mile when I locked my keys in the car. I have already told several people about this Richard have provided prompt answers. They also went the extra mile when I locked my keys in the car. I have already told several people about this dealership and how they truly care about their customers. I will continue to let my friends and others know, if they need a auto, to check out this dealership because of the help Phil and Richard have provided. It seems that customer service is key for this Ford dealership and all other businesses should try to copy this company's program. More

the service dept was friendly on the phone when setting up appt. for oil change and for a recall on my 2010 Ford Escape....they told me how long it would be in the shop and they were correct....gave me fri up appt. for oil change and for a recall on my 2010 Ford Escape....they told me how long it would be in the shop and they were correct....gave me friendly service and adviced when to bring car back and what will be needed..... More

I have been with Grand Ledge Ford since it opened in its current location and I have benefitted from having Jim and Mike the entire time. That makes a big difference because they know me and they know my c current location and I have benefitted from having Jim and Mike the entire time. That makes a big difference because they know me and they know my car. Both do a great job at keeping my 1999 Contour on the road and working dependably. The dealership itself is also very welcoming. There is a comfortable place to wait, nice customers who also have often been with GLF for a long while, a good courtesy van system, loaner cars when you really need them, and more. It is a well-run organization that does good work and a fair price. I have recommended GLF to others. More

World Class Service!. They kept me informed every day. Worked quickly to install a new transmission and worked with the warranty people and the car rental people. I literally never felt inconvenience dur Worked quickly to install a new transmission and worked with the warranty people and the car rental people. I literally never felt inconvenience during the whole experience. Thank You Grand Ledge Ford! More

The great service began with my call and continued through final pick-up. Phil was courteous and listened carefully on the phone and upon arrival. Received a prompt appointment, free hot chocolat through final pick-up. Phil was courteous and listened carefully on the phone and upon arrival. Received a prompt appointment, free hot chocolate :-); quick and safe ride to and from dealer. Phil also explicitly described the work needed and done and the cost. Julie was friendly and prepared and resolved my bill accurately. The alignment, that Mike performed, greatly improved the ride and the brake response is better. All of my experiences at this dealer, from sale and financing to service has giving me the confidence to continue with Grand Ledge Ford for all of my auto needs. More