Morrie's Grand Ledge Ford

In our fast-paced society where consumers are slow to compliment and quick to compain, my outstanding experience with this dealership deserves praise and comment. Phil Wright and Jerry Scott extended th compliment and quick to compain, my outstanding experience with this dealership deserves praise and comment. Phil Wright and Jerry Scott extended the best customer service I have had in a long time, including recommendations for future service and very prompt and courteous service. I went in with a low tire pressure issue and left not only with resolution but a clean car. WOW! More

Everytime I have an issue or question on service Phil and Richard have provided prompt answers. They also went the extra mile when I locked my keys in the car. I have already told several people about this Richard have provided prompt answers. They also went the extra mile when I locked my keys in the car. I have already told several people about this dealership and how they truly care about their customers. I will continue to let my friends and others know, if they need a auto, to check out this dealership because of the help Phil and Richard have provided. It seems that customer service is key for this Ford dealership and all other businesses should try to copy this company's program. More

the service dept was friendly on the phone when setting up appt. for oil change and for a recall on my 2010 Ford Escape....they told me how long it would be in the shop and they were correct....gave me fri up appt. for oil change and for a recall on my 2010 Ford Escape....they told me how long it would be in the shop and they were correct....gave me friendly service and adviced when to bring car back and what will be needed..... More

I have been with Grand Ledge Ford since it opened in its current location and I have benefitted from having Jim and Mike the entire time. That makes a big difference because they know me and they know my c current location and I have benefitted from having Jim and Mike the entire time. That makes a big difference because they know me and they know my car. Both do a great job at keeping my 1999 Contour on the road and working dependably. The dealership itself is also very welcoming. There is a comfortable place to wait, nice customers who also have often been with GLF for a long while, a good courtesy van system, loaner cars when you really need them, and more. It is a well-run organization that does good work and a fair price. I have recommended GLF to others. More

World Class Service!. They kept me informed every day. Worked quickly to install a new transmission and worked with the warranty people and the car rental people. I literally never felt inconvenience dur Worked quickly to install a new transmission and worked with the warranty people and the car rental people. I literally never felt inconvenience during the whole experience. Thank You Grand Ledge Ford! More

The great service began with my call and continued through final pick-up. Phil was courteous and listened carefully on the phone and upon arrival. Received a prompt appointment, free hot chocolat through final pick-up. Phil was courteous and listened carefully on the phone and upon arrival. Received a prompt appointment, free hot chocolate :-); quick and safe ride to and from dealer. Phil also explicitly described the work needed and done and the cost. Julie was friendly and prepared and resolved my bill accurately. The alignment, that Mike performed, greatly improved the ride and the brake response is better. All of my experiences at this dealer, from sale and financing to service has giving me the confidence to continue with Grand Ledge Ford for all of my auto needs. More

Seamless & exceptional service was what I received from GL Ford's service department. Service tech Phil Wright, mechanic Randy Germain and cashier Julie Bevier all were professional and courteous. No one GL Ford's service department. Service tech Phil Wright, mechanic Randy Germain and cashier Julie Bevier all were professional and courteous. No one ever looks forward to having their car repaird, but at the right dealership and with the right staff it sure makes the process less painful. Thank you GL Ford! More

Dorene Fuller did a great job directing us to service and getting the parts that we needed. She checked with us several times to make sure that we got what we needed and was taken care of. Even though we wer getting the parts that we needed. She checked with us several times to make sure that we got what we needed and was taken care of. Even though we weren't buying a car but jsut getting parts you would never know the difference. The dealership is always friendly and you do really feel number 1 when there no matter what you need. I have no problem refering people to grand ledge ford! More

Dorene and Fernando were incredibly helpful and friendly and the process of leasing the car was quick. They went above and beyond in all aspects of service. Dorene made sure to walk me through every step of and the process of leasing the car was quick. They went above and beyond in all aspects of service. Dorene made sure to walk me through every step of how the car works and answer any questions I had. More

Had a minor issue with my check engine light. My appointment was made promptly. Phil did a great job explaining necessary procedures. Estimate was right on. Truck was done on time. Courtesy driv appointment was made promptly. Phil did a great job explaining necessary procedures. Estimate was right on. Truck was done on time. Courtesy driver took me to and from dealership. Great experience overall! More