Morrie's Grand Ledge Ford

Whenever I call service at Grand Ledge Ford, I ask for Jim S. He makes me feel like his number one customer!!! I appreciate that he can always schedule me within my window of dates for service. I trust Jim S. He makes me feel like his number one customer!!! I appreciate that he can always schedule me within my window of dates for service. I trust his recommendations and my car runs great...thanks to Mike F. I also bring my two children with me on these visits and Julie always brings my girls a smile with the free cocoa. I also want to thank Sid, in sales, for bringing me into this Grand Ledge Ford family. I love my Mercury that I purchased from him. More

I have 3 Ford vehicles that each have more than 100,000 miles. I have been taking each to Grand Ledge Ford for about the past 6 years, and really trust the quality of their work. In addition one of the rea miles. I have been taking each to Grand Ledge Ford for about the past 6 years, and really trust the quality of their work. In addition one of the reasons I continue to go back to Grand Ledge Ford is Jim Satterlee, who is always fair, courtesy, and keeps me informed. Even when I have taken a vehicle in for a particular problem and it was not completely resolved, I'm not worried because they will correct the issue without additional charge (as they did with an air-conditioning problem with my F150). All my vehicles (1999 Mercury Sable with 118,000 miles, 2001 Explorer with 123,000 miles, and a 1998 F150 with 168,000 miles) run excellent due to the routine maintenance that I have done at Grand Ledge Ford. More

Took my 2010 Flex SEL in to Grand Ledge Ford this morning for an oil change/tire rotation. Also told them I had an intermittent grunting noise in the front brakes. Shortly after I had settled in with a cup o for an oil change/tire rotation. Also told them I had an intermittent grunting noise in the front brakes. Shortly after I had settled in with a cup of coffee, the service writer came in and told me there was a TSB addressing the brake issue He said he had the parts in stock if I had the time to wait....I'm retired, so time is something I have plenty of. I was back on the road in a little more than an hour. This is the second time I have been to this dealer and they have exceeded my expectations both times. Keep up the good work Grand Ledge Ford! More

Oil change, tire rotation, needed the internal gps looked at. The part for the gps has been ordered. Have purchased three cars at Grand Ledge Ford and will continue to be a customer. The service departmen at. The part for the gps has been ordered. Have purchased three cars at Grand Ledge Ford and will continue to be a customer. The service department is excellent. Will trust my cars only to them. That way I know it's been done right. More

I thought they were helpful and friendly and did the job in a timely manner.They told me what I needed and I agreed with their expertise. My car runs smooth now and they also did a Multi-Point inspection Re in a timely manner.They told me what I needed and I agreed with their expertise. My car runs smooth now and they also did a Multi-Point inspection Report Card as Recommended by Ford Motor Company. More

I have purchased several vehicles from Grand Ledge Ford and have also taken them there for service. I always feel that they have been honest and fair in their treatment of me as a customer. Communication and have also taken them there for service. I always feel that they have been honest and fair in their treatment of me as a customer. Communication is excellent about diagnosing the problems, what is needed to fix them, the cost and the estimated time line involved until the vehicle is ready. The transportation back to home and subsequent pick up return to the dealership is also timely. Overall a very pleasant experience. More

When I called for an appointment I was given prompt assistance and several dates and times which were convenient for me. When I arrieved the service writer (Phil) remembered me and was good about being assistance and several dates and times which were convenient for me. When I arrieved the service writer (Phil) remembered me and was good about being sure he knew what I needed. I had one tire with a problem and I asked to have what ever caused the leak so I could be sure I didn't run into more slow leaks. He not only got the screw causing the leak but there was no charge for the repair. Phil has a wonderful, helpful personality and handled my service in a very fair amount of time. More

From the person who asks if you'd like coffee to the person who cashes you out, this is the friendliest and most cheerful dealership I have ever dealt with. My car was in service and was returned to me person who cashes you out, this is the friendliest and most cheerful dealership I have ever dealt with. My car was in service and was returned to me as clean as when I brought it in. The repairs and maintenance were completed and I rec'd a courtesy car and warranty work w/o hassle. Thanks. I'll be back. More

I have taken my car to GLF for a couple of years now, ever since we moved our office. The bills I have gotten for regular maintenance service have been consistently lower than other dealerships I have us ever since we moved our office. The bills I have gotten for regular maintenance service have been consistently lower than other dealerships I have used in the past. And the bills for repairs have also been $20-50 lower than I expected. With an 11 year old Taurus, things are beginning to wear out. Phil Wright and Jon Snow have been great in explaining how the different car parts wear, what can be done to prolong the part's length of service, and what to watch for. They have always been courteous and professional, and the service has always been done on time. I have never felt that they were trying to get me to have service done which was not needed at the time. The bottom line - they are looking out for me to keep my costs low, and I trust what they tell me. More

cant say enough about this place they were up front and honest.they were also very profesional.we had nothing but a good experience and made me happy i was buying a ford.when we got the car they shown all honest.they were also very profesional.we had nothing but a good experience and made me happy i was buying a ford.when we got the car they shown all the features of the car we have never experienced that before with any dealer we werent just another sale. More