Morrie's Grand Ledge Ford

I went into the dealership to schedule an oil change, and they took me right them without a pre-scheduled appointment. During the oil change, they discovered that tie rods needed replacing. I'm on the road they took me right them without a pre-scheduled appointment. During the oil change, they discovered that tie rods needed replacing. I'm on the road a lot, and truly appreciate the way they keep me informed on work the car needs. I scheduled an appointment to replace the tie rods (they could have done it the very next day if that had fit my schedule). They also provide a ride home and then a ride for pickup when the car is finished. I have always appreciated the honesty and fair pricing, and all personnel is very friendly and helpful. More

Karl Hofmeister was fantastic to work with. I was very happy with the professional service he provided. Everything was explained very clearly to me. It is a friendly, no pressure environment. I would reco happy with the professional service he provided. Everything was explained very clearly to me. It is a friendly, no pressure environment. I would recommend Grand Ledge Ford. I love my new Lincoln! More

My wife and I have purchased 4 new vehicles from Grand Ledge Ford over the years and we always take them back to GL Ford for all maintenance and body work. GL Ford always honors all warranty/ies too, but Ledge Ford over the years and we always take them back to GL Ford for all maintenance and body work. GL Ford always honors all warranty/ies too, but honestly, Ford makes such a good product we have not had much warranty work, even with four cars. I have not had a single major maintenance or warranty issue with our 2008 FORD Escape, 2006 FORD Focus, or 2001 and 2003 FORD Mustangs other than normal wear and tear. I do have three children and they have had a few small to medium accidents involving damage to the cars(no personal injuries luckily!). The GL Ford body shop is oustanding and the cars look and drive like new after the repairs are done. My auto insurance company tells me that GL Ford's repair estimates are never out of line or excessive and my insurer has never suggested that I get a second estimate. Last week I needed new windshield wipers on my everyday car and I drove in with no appointment and they installed them on the spot--no problems. We have had head lights replaced when they burn out, and oil changes and lube jobs done while we wait and they have a nice waiting area with coffee, newspapers, and friendly smiles. When we have larger maintenance jobs they have a courtesy van that will take you back home or to work while your car is being repaired. Today, I had to drop off my 2003 Mustang (V-8) convertible because I let it sit in my garage for over one year while I was serving in Afghanistan and the fuel pump and fuel was jelled up and it wouldn't start. I had it towed to GL Ford first thing in the morning and Phil Wright in the service department was wide awake and on duty and took care of everything even though the temperature was zero degrees out and freezing. Mechanic Randy Gernoun replaced the fuel pump and did all the repair work and Julie BeVier handled the paperwork and payments with all the little extras and courtesies that make doing business someplace so easy. It makes me want to keep going back whenever I have any auto problems or maintenance issues. In over eleven years of dealing with GL Ford I have never had any bad experiences with the sales department, service department, body shop, or even the courtesy car/van driver. It's just an all around very well run business. I have been going to GL Ford for years now and I'm glad I found this website, so I could show Phil, Randy, Julie, and all the folks at GL Ford a little appreciation for such good service over the years. I've been deployed with the Army several times since 9-11-01 and it's great to know that my wife and family have a great dealership to take care of anything auto related while I'm gone. Oh, and anybody in the military, Ford Motor Co. gives a military discount on all new car purchases on top of any other discounts you might be entitled to. Every little bit helps. Ford employs a lot of folks in Michigan and in the USA and it's a US company steeped in and entertwined with US history, including wartime production that helped win WWII. BUY AMERICAN, I say. Support Michigan and US employment and manufacturing. THANKS GL FORD! More

We just bought a new car at GLF, could not have asked for a better experience. The people there were informative, the place was clean, and the sales staff attentive. I have bought many cars in my lifetime a a better experience. The people there were informative, the place was clean, and the sales staff attentive. I have bought many cars in my lifetime and this was a flawless transaction. I didn’t want to be hassled with any other sales pitches, no extras, I went in knowing what I wanted and they found it for me, what more could you ask for when buying a car. I would recommend this dealership to anyone that needs a car, anyone that just wants to walk in, get what you want and walk out. The staff was accommodating, my wait was minimal, a very pleasant experience all around. I live in East Lansing and when they say it is worth the drive to Grand Ledge Ford, they are correct. Look forward to a positive experience in the years to come. When all is said and done, I love my new car and Grand Ledge Ford made this purchase a very pleasant one, many thanks! More

I have always been COMPLETELY happy with the service I receive at Grand Ledge Ford. Everyone is always so friendly and helpful, and service is fast and worry-free. My most recent visit, I was blown away b receive at Grand Ledge Ford. Everyone is always so friendly and helpful, and service is fast and worry-free. My most recent visit, I was blown away by the service given by Phil Wright (service), Randy Germain (technician), and shuttle driver Chris Friar. They ALL went above and beyond to ensure my needs were met and my car was fixed well and in a timely fashion. A++++!! More

Grand Ledge Ford is the best dealership I have ever encountered, both for new car/truck sales and service. I've bought my last 3 vehicles there and they have always taken extremely good care of me. M encountered, both for new car/truck sales and service. I've bought my last 3 vehicles there and they have always taken extremely good care of me. My wife's next vehicle will undoubtedly be purchased at GLF. I would highly recommend them without questions. More

This is the dealer I will be going to from now on. Phil Wright is awesome in the service dept. He treated me with respect & I felt like I could trust him. Larry Edwards worked on my car and it drive like Wright is awesome in the service dept. He treated me with respect & I felt like I could trust him. Larry Edwards worked on my car and it drive like a dream. I was behind on several maintenence items on my car. Phil also didn't try and sucker me into a lot more things to do to my car that I didn't need. He also didn't treat me any less because I'm a female. I am always sensitive to that because I actually do have an idea about cars. In about a year or so I want to trade in my car and Grand Ledge Ford now has my business and I live in Okemos (2 minutes from the Okemos Ford Dealer). More

This is my 4th lease from Grand Ledge Ford and they still make me feel special. 7 years ago I had a lease ending from a dealership that had gone out of business, I received a call from Marianne letting me make me feel special. 7 years ago I had a lease ending from a dealership that had gone out of business, I received a call from Marianne letting me know that I could come to grand ledge ford to turn my truck in. I went to look for another car and did not find anything in my price range. I left thinking hmm what am I going to do now.? When I got home I received a phone call from Marianne telling me she had found a truck on the lot that I might like, I went to take a look and it was my dream truck in my price range I was so excited and floored that she had cared enough to keep looking for me after I had left. Every lease since has been a joy,I love having Marianne as my sales rep over the years she has really learned what I am looking for I can just show up and the perfect car is waiting for me. I actually enjoy going for service at the dealership, knowing that I am treated like family and will always be treated that way. Thank you for everything Marianne and Grand Ledge Ford Megan More

Grand Ledge Ford provided great service and also worked with us on pricing. The salesman was knowledgeable and went out of his way to meet our needs. This is the second vehicle we have purchased from Gr with us on pricing. The salesman was knowledgeable and went out of his way to meet our needs. This is the second vehicle we have purchased from Grand Ledge Ford and when it is time to trade in the Fusion, we will be back. More

When I dropped my 2003 Windstar off for recall repairs and an engine light, Phil was helping an older lady. She seemed very upset and he was so very gentle with her. He helped her with a loaner car, he ma and an engine light, Phil was helping an older lady. She seemed very upset and he was so very gentle with her. He helped her with a loaner car, he made sure someone cleaned off the snow, and stepped her through the process. He didn't have her leave until she was comfortable with what was happening. I don't mind waiting for someone to give OUTSTANDING service. I would want someone to treat my mother with that much care. it was wonderful... Oh, and I received the same courteous service when it was my turn... (I would have appreciated a car wash however **smile**) More