Morrie's Grand Ledge Ford

Service was friendly. Phil did a good job of keeping me informed and was attentive to my needs. As promised my truck was repaired and returned the same day. The dealership has never given me any reason informed and was attentive to my needs. As promised my truck was repaired and returned the same day. The dealership has never given me any reason to take my vehicles to any other repair facility. More

I was from out of town and needed service. We were given coffee and it was going to be a longer service and we had plans to shop for the afternoon. We were driven to the mall, notified by cell phone when m coffee and it was going to be a longer service and we had plans to shop for the afternoon. We were driven to the mall, notified by cell phone when my car was ready and picked up at the mall and returned to the dealership. All done in a friendly manner. More than I expected from what could have been a disappointing day for me and my sister. It was rather nice to be dropped off and picked up at the door with our packages. Thanks More

I was taken care of very well. Phil discussed my service options and we came up with a set of options that would fit my needs. The car was clean after the service. They were concerned about my time and se options and we came up with a set of options that would fit my needs. The car was clean after the service. They were concerned about my time and serviced the car quickly. The car is running well, and, all in all they did a very good job. More

I brought my 2010 Ford Focus in for its first oil change which included a tire rotation. When I asked if I could also get the car washed, Phil Wright smiled and said it was no problem and that it would be which included a tire rotation. When I asked if I could also get the car washed, Phil Wright smiled and said it was no problem and that it would be free. What a guy! And, the other employees I spoke with were just as friendly and helpful. I even got a free hot chocolate! Thanks for a job well done Grand Ledge Ford! More

I visited the service department at the dealership with a 2004 F-150 pickup that was not running very well. I was eighty miles from home and had just finished my work day when I recognized the engine trouble 2004 F-150 pickup that was not running very well. I was eighty miles from home and had just finished my work day when I recognized the engine trouble. I met service adviser Phil Wright and explained my predicament. He quickly arranged for a diagnostic session with the technicians. I had an answer, and an estimate, within twenty-five minutes. I agreed to have the work performed and Mr. Wright was kind enough to arrange an overnight car rental for my return home. The communication throughout the process was outstanding. I am quite pleased with the entire experience. More

I didn't buy my used 2010 Ford Fusion from Grand Ledge Ford, but my family had bought cars there in the past. They had always treated us well. My Fusion started having transmission problems. I brought it Ford, but my family had bought cars there in the past. They had always treated us well. My Fusion started having transmission problems. I brought it in and soon discovered it had to be rebuilt. Next we found out that Ford was back ordered for 15 days on the part they needed to fix it. Grand Ledge Ford provided me with an Enterprise rental car. They ended up getting the part early and finished up in a week. I only ended up paying the $100 deductible. After I got my car back I noticed my steering alignment was off. They got me back in right away and fixed it for free! My entire time I worked with Phil Wright. He was excellent to work with and provided great service. I would recommend Grand Ledge Ford service department to anyone. More

Colleen was exceptional w/sales. My license plate frame was discarded w/out my approval/knowledge. It had been a gift to me from my employer. When a man said he'd look for it "now" he went to lunch instead was discarded w/out my approval/knowledge. It had been a gift to me from my employer. When a man said he'd look for it "now" he went to lunch instead and left me waiting. I didn't know he'd decided to go eat. I was left waiting for him to eat his lunch and when he came back he said he'd look for it later. ROTTEN CUSTOMER SERVICE in this case! Overall-the service and price of veh were acceptable. The veh was able to be taken home that night. I brought it back for some minor touch-up (previous scratches) This went well. I'm very pleased with the purchase of the 2010 Ford Focus. Not so pleased with that particular salesman who evidently was starving and failed to let me know what his plans for that half hour wait-for me-were. More

Phil is very hospitable and gives a thorough assessment of your vehicle's needs. He is able to check the vehicle service history combined w/his own automotive knowledge and forecast potential issues that c of your vehicle's needs. He is able to check the vehicle service history combined w/his own automotive knowledge and forecast potential issues that could be very costly in the long run. I feel very strongly that I can trust Phil's judgement regarding the performance and longevity of my vehicle. More

The personnel are very friendly and helpful. The premises are clean. They are concerned whether we are satisfied with their service and have made phone calls and sent an e-mail to check up. We are premises are clean. They are concerned whether we are satisfied with their service and have made phone calls and sent an e-mail to check up. We are very pleased with the service we have required and would recommend them. More

Was having problems with the locks on the doors and also the remote for my Ford Explorer. Spoke w/Jim on the phone before going down to G.L. Ford. He was very friendly, helpful, and professional both on t the remote for my Ford Explorer. Spoke w/Jim on the phone before going down to G.L. Ford. He was very friendly, helpful, and professional both on the phone and in person while fixing the problem with my doors. Luckily it was a minor problem, but he handled it very quickly and I appreciated him greatly! Thanks Again Jim, You made my day! More