Morrie's Grand Ledge Ford

I have been a satisfied GLFord customer for 7 years. This visit was just for routine maintenance on my Taurus X (which I love). While doing the checkup, Jerry discovered a problem with my battery. Since I am visit was just for routine maintenance on my Taurus X (which I love). While doing the checkup, Jerry discovered a problem with my battery. Since I am a woman caregiver for my husband, this is the only car we have and being stranded on the road with him would be a big problem. They ran the test and discovered I needed to have my battery replaced. It was under warranty so cost me nothing. Since I had to get home to my husband, I was given door to door service in the Flex. Phil (of the delightful British accent) kept me informed of the problem and the progress of the work. By noon I had received a call that the car was ready and they would be by to pick me up in 10 minutes. Thanks for the good work and saving me from a dead battery. More

I have been using Grand Ledge Ford for many years. I have purchased several Ford vehicles and have always used Grand Ledge Ford for servicing these vehicles. I have always received excellent service an have purchased several Ford vehicles and have always used Grand Ledge Ford for servicing these vehicles. I have always received excellent service and the staff has always been friendly and helpful. More

Grand Ledge Ford Service was very diligent and persistant in finding the problem with my car. The problem was hard to detect and I was afraid they would say there was nothing wrong with the car, but Chad we in finding the problem with my car. The problem was hard to detect and I was afraid they would say there was nothing wrong with the car, but Chad went on a test drive with me and I was happy that he could also tell there was something not right. I know that Carl worked very hard and spent a lot of time working with the engineers at Ford to find what was causing the problem. When they did find what was wrong they repaired it quickly and because it was difficult to pinpoint the problem and took longer than expected they gave my car back with a full tank of gas, an oil change and very clean inside. Phil was very good at keeping me updated on the progress of the repair. Awesome group of people who treated me with respect and understanding. More

They handled a warranty repair with speed and professional responce. They came in very early and got the job done in one day. The job was 8-10 hours of labor. This saved me a night in a hotel sin professional responce. They came in very early and got the job done in one day. The job was 8-10 hours of labor. This saved me a night in a hotel since I was traveling. I was on a business trip and over 250 miles from home and Lincolin would not pay for a room. All Lincoln could ask was why did you stop at the dealer. My check engine light was on. They replaced the cam fhazers and it was a good thiing I stopped since it could have caused more damage if I had contined to drive. More

I always enjoy taking my truck to GLF. I don't get the nasty sick feeling in my stomach that I am going to have to fight them on every little thing. Pull in, talk to Jim, done. When the truck was wrec nasty sick feeling in my stomach that I am going to have to fight them on every little thing. Pull in, talk to Jim, done. When the truck was wrecked the repair wasn't all it should have been. When I brought it back later for service the body shop noticed the poor work. They were proactive, made an appointment to get it back in and corrected everything. I work in Grand Rapids and I will always make arrangements to work in Lansing when the truck needs service just so I can take it to GLF. I don't want to use any other dealership. The only bad thing I have is with the so called corrosion warranty. The truck is only two and a half years old and already has rust and the paint is flaking off on the inside of the passenger door. Since it is not through the metal Ford will not resolve the issue. More

I took my car here for the first time last week and was extremely pleased with the service I received. I was able to take the car in the same day that I called to make an appointment, and appreciated the s extremely pleased with the service I received. I was able to take the car in the same day that I called to make an appointment, and appreciated the shuttle service that took me back to my office and then picked me up at the end of the day when my car was finished. Not only did the technician address my original concern, they also completed a thorough check to make sure everything else was in order. This dealership is extremely customer-friendly and I will certainly return in the future. More

When I get car service, I tend to already know information like if I am low on any fluids, need tires, need brakes, air filter, etc. I gave Grand Ledge Ford very high ratings because they are cor information like if I am low on any fluids, need tires, need brakes, air filter, etc. I gave Grand Ledge Ford very high ratings because they are corteous, and never try to sell me services that I do not need. The quality of work has been excellent and their waiting area is clean and comfortable. More

All of the people that I encountered at Grand Ledge Ford were knowledgeable and helpful. I was out looking for cars on one of the coldest days of the year and they cleaned off and warmed up not one, but tw were knowledgeable and helpful. I was out looking for cars on one of the coldest days of the year and they cleaned off and warmed up not one, but two cars for me to look at and drive. When I went back in to pick up the car, the financing person answered all of my questions. Ross also took the time to make sure that I was comfortable with everything before I drove away from the dealership. More

I live much closer to another Ford dealership, and there is a good reason I drive all the way across town to work with Grand Ledge Ford. I bought my 2010 Taurus from them and this is the first service call is a good reason I drive all the way across town to work with Grand Ledge Ford. I bought my 2010 Taurus from them and this is the first service call it has needed. However, I will continue to work exclusively with this dealership because they are very friendly and efficient. More

I took my 2002 Ford F-150 in for service. The rear axel area had a thumping noise coming from it at low RRM. The noise came and went. I dropped the vehicle off and Phillip was a service rep who I had the m area had a thumping noise coming from it at low RRM. The noise came and went. I dropped the vehicle off and Phillip was a service rep who I had the most contact with. Phillip was always friendly and provided the information as quickly as he could. The company provided me and my children a ride to and from home when the vehicle was ready. First time I picked up the vehicle they did some much needed work on it that involved the steering. However, as I left I could still hear the thumping noise. I took the vehicle right back, Michael the tech went for a ride and was able to hear the noise I was talking about. I then made contact with Chad the service manager. He listened to my concerns and stated he would make it right. The vehicle was done and is working great. Chad kept his promise and made it right, including doing some work for free and reduced price. They offered to show me the pieces that they replaced and how bad they were. The service was great, the price competive and an overall good experience. More