Morrie's Grand Ledge Ford

I gave the ratings of 5 because of my total experience. Philip was able to work me in on short notice as I was due for routine maintennance. He was extremely friendly and made me feel at home at the deale Philip was able to work me in on short notice as I was due for routine maintennance. He was extremely friendly and made me feel at home at the dealership. The quality of work performed by Mike Ridenour was exactly what I have come to expect from GL Ford - exceptional. This is the very reason I bring all my vehicles here for service. The pricing is very competitive and the entire staff is very professional in their explanation of what needs to be done to the vehicle. At no time did I feel like I was being "sold" extra services. Thanks again for another great experience. More

Their service has been outstanding. I called to get a quote and Phil called me back 10 minutes later with an out the door price and to let me know they had the tire I wanted in stock. I showed up a half quote and Phil called me back 10 minutes later with an out the door price and to let me know they had the tire I wanted in stock. I showed up a half hour later and they were able to install them right away. More

Mitch was great! No pressure salesman, listened to my wants & needs. I will return next year for my next car as long as Mitch is still there! wants & needs. I will return next year for my next car as long as Mitch is still there! More

All the staff were super on this occation. Every time I visit the staff in all departments go out of their way to see to my needs. visit the staff in all departments go out of their way to see to my needs. More

I called to make an appointment for service. I spoke with Philip and told him the problem. He could not get me in but scheduled an appointment for the following week and told me to stop by the dealersh with Philip and told him the problem. He could not get me in but scheduled an appointment for the following week and told me to stop by the dealership the following day so he could have a technician take a look at the leak I described. I stopped by the next day and Carl Heyzer came to check under my vehicle. It was in fact leaking and he suggested I get a rental as I was on my way out of town. They did not know how soon they could get to my vehicle but they promised to get to it asap. The following day I received the good news from Philip, they located the problem, fixed it and I could pick my 2011 Taurus up. I arrived at the dealership and was greeted cheerfully by Philip. My car was brought around front by Garrett. Not only was the outside of my vehicle clean, the tires were shiny, the inside vacuumed, the dash and windows were wiped down... far exceeding my expectations. I love great customer service!! Thanks Grand Ledge Ford! More

Great and timely auto repair. Saved me about $700 over quote from another Ford dealer. Friendly service by competent people. Highly recommend. Won't hesitate to use this dealership again for future car quote from another Ford dealer. Friendly service by competent people. Highly recommend. Won't hesitate to use this dealership again for future car repairs. More

I THOUGHT SERVICE WAS QUICK, EASY AND EFFICIENT, I CALLED TO SET UP AN APPOINTMENT. PHIL GOT ME RIGHT IN THE SAME DAY, GOT MY EXPLORER BACK THE NEXT MORNING AS PROMISED. I GOT EVERYTHING DONE I WANTED, HE EV TO SET UP AN APPOINTMENT. PHIL GOT ME RIGHT IN THE SAME DAY, GOT MY EXPLORER BACK THE NEXT MORNING AS PROMISED. I GOT EVERYTHING DONE I WANTED, HE EVEN GAVE ME REBATE INFORMATION THAT I DIDNT EVEN KNOW EXISTED. More

Car's issues were clearly explained , repaired quickly, and the car was returned detailed beautifully with no extra charge- that was a nice bonus! The total of the bill was less than I expected and there w and the car was returned detailed beautifully with no extra charge- that was a nice bonus! The total of the bill was less than I expected and there was no pressure to have additional work done. More

I had to go in and do some standard maintainance on my auto and always appreciate the excellent customer service that I received! Keep rocking it out GLF! Love you guys! auto and always appreciate the excellent customer service that I received! Keep rocking it out GLF! Love you guys! More

We went to Grand Ledge Ford to buy a Ford Escape. We were met in the parking lot by Mitch Wojtacha, who proceeded to listen to our goals, wants and desires in a new suv. He did an excellent job of educ were met in the parking lot by Mitch Wojtacha, who proceeded to listen to our goals, wants and desires in a new suv. He did an excellent job of educating us about the different Escapes, their features, mileage, etc. We explained our financial situation (two years out from a bankrupcy) and explained that we would be a challenge to finance. After choosing our vehicle and taking it for a test drive, we went in the start the financing process. It was a long, arduous process for both Mitch (our Salesman), Judy Williams (Finance/Business Manager), and at one point Mr. Barry Merrill got involved. Everybody pulled hard for us, and Judy worked extremely hard earning a very sucessful outcome! In the end, Judy found that we qualified for a 1.9% interest rate under a certain program. My wife and I were absolutely stunned. We also traded in two cars which threw another challenge in the deal. In the end, we could not have been happier. My wife and I will be driving down the road, turn and look at each other, and yell 1.9%. We would like to also say a thank you to salesman Karl Hofmeister who helped us get acclimated to our new Ford Escape. Everyone was so helpful and we appreciate the many random conversations we had with everyone. Thank you Grand Ledge Ford for helping rebuild our lives. More