Morrie's Grand Ledge Ford

I took my 2002 F-150 into the body shop for new tires, an oil change, and to replace the gas tank straps that had a recall. I was given several options for tires and Phil explained the differences to me. A oil change, and to replace the gas tank straps that had a recall. I was given several options for tires and Phil explained the differences to me. About a half an hour after I dropped off the truck, Phil called to let me know they weren't going to be able to complete the work that day (I took it late in the business day). He had a courtesy car ready for me to take overnight until they could complete the work. When I returned the next day to pick up my truck, the paperwork was ready to go and I was in and out. It couldn't have went more smoothly. Also, Julie at the checkout counter is about the sweetest and most friendly lady you would ever want to deal with. Hopefully, my truck doesn't break for awhile, but if it does, I will be back here for service. More

As usual this was very good service. With an appointment I was in and out with no problems. All of the service personnel are friendly and helpful and serviced my car in a timely and professional manner. I was in and out with no problems. All of the service personnel are friendly and helpful and serviced my car in a timely and professional manner. More

I had purchased a 2007 Ford Edge from Grand Ledge Ford, and noticed a few things needed some attention. I made a list, and an appointment to have them looked at. The Service Center looked at and corrected and noticed a few things needed some attention. I made a list, and an appointment to have them looked at. The Service Center looked at and corrected everything on my list, and then some. Everything was fixed at absolutely no charge to me. They all went above and beyond my expectations. I highly recommend Grand Ledge Ford, both as a great place to buy a car, and to have it serviced. More

This was my first visit to Grand Ledge Ford, and I was very pleased. Everyone that I dealt with was very friendly, helpful and efficient. It is a large, attractive and well-appointed dealership with the very pleased. Everyone that I dealt with was very friendly, helpful and efficient. It is a large, attractive and well-appointed dealership with the small town touch in the service department. More

I gave the ratings of 5 because of my total experience. Philip was able to work me in on short notice as I was due for routine maintennance. He was extremely friendly and made me feel at home at the deale Philip was able to work me in on short notice as I was due for routine maintennance. He was extremely friendly and made me feel at home at the dealership. The quality of work performed by Mike Ridenour was exactly what I have come to expect from GL Ford - exceptional. This is the very reason I bring all my vehicles here for service. The pricing is very competitive and the entire staff is very professional in their explanation of what needs to be done to the vehicle. At no time did I feel like I was being "sold" extra services. Thanks again for another great experience. More

Their service has been outstanding. I called to get a quote and Phil called me back 10 minutes later with an out the door price and to let me know they had the tire I wanted in stock. I showed up a half quote and Phil called me back 10 minutes later with an out the door price and to let me know they had the tire I wanted in stock. I showed up a half hour later and they were able to install them right away. More

Mitch was great! No pressure salesman, listened to my wants & needs. I will return next year for my next car as long as Mitch is still there! wants & needs. I will return next year for my next car as long as Mitch is still there! More

All the staff were super on this occation. Every time I visit the staff in all departments go out of their way to see to my needs. visit the staff in all departments go out of their way to see to my needs. More

I called to make an appointment for service. I spoke with Philip and told him the problem. He could not get me in but scheduled an appointment for the following week and told me to stop by the dealersh with Philip and told him the problem. He could not get me in but scheduled an appointment for the following week and told me to stop by the dealership the following day so he could have a technician take a look at the leak I described. I stopped by the next day and Carl Heyzer came to check under my vehicle. It was in fact leaking and he suggested I get a rental as I was on my way out of town. They did not know how soon they could get to my vehicle but they promised to get to it asap. The following day I received the good news from Philip, they located the problem, fixed it and I could pick my 2011 Taurus up. I arrived at the dealership and was greeted cheerfully by Philip. My car was brought around front by Garrett. Not only was the outside of my vehicle clean, the tires were shiny, the inside vacuumed, the dash and windows were wiped down... far exceeding my expectations. I love great customer service!! Thanks Grand Ledge Ford! More

Great and timely auto repair. Saved me about $700 over quote from another Ford dealer. Friendly service by competent people. Highly recommend. Won't hesitate to use this dealership again for future car quote from another Ford dealer. Friendly service by competent people. Highly recommend. Won't hesitate to use this dealership again for future car repairs. More