Morrie's Grand Ledge Ford

I brought my Mercury Mariner in for an oil change at 4:00pm in hopes of also having my windshield washer fixed as it was not dispensing any cleaning fluid. Although, the mechanic Mike Fernholtz was abl 4:00pm in hopes of also having my windshield washer fixed as it was not dispensing any cleaning fluid. Although, the mechanic Mike Fernholtz was able to diagnose a failed pump as the problem, the late hour prevented the dealership from replacing the pump that night. No problem. Phil Wright the service rep. put me into a courtesy car and phoned me the next day when the repair was complete. I appreciate the committed and friendly service I received from Phil, Mike and cashier Julie BeVier, as they did a fantastic job in making this vehicle issue as painless as possible. More

Phil was very helpful and friendly. Got me in and out quickly and made sure I used the credits I had coming. I look forward to working with them again at my next service. quickly and made sure I used the credits I had coming. I look forward to working with them again at my next service. More

I started out by dropping my car off a day before my scheduled appointment and even though I messed up, they were able to work my car in a day early. Phil was very courteous and explained everything in scheduled appointment and even though I messed up, they were able to work my car in a day early. Phil was very courteous and explained everything in great detail. He even provided me with options to minimize the amount of money I would have to spend(there were several things needing to be done) by prioratizing the repairs. The car is working great so far and I will definitely return in the future. More

This is a great dealership. The staff are always very helpful, nice, considerate, and value my time. The place is clean and runs lime a well oiled machine. They always are timely and complete. helpful, nice, considerate, and value my time. The place is clean and runs lime a well oiled machine. They always are timely and complete. More

Service for broken body part was performed promtly and in a very professional manner. This team and dealership do and great job in meeting customer needs in a timely manner. a very professional manner. This team and dealership do and great job in meeting customer needs in a timely manner. More

I purchased this vehicle under difficult conditions I found myself in. My old car was way past its usefulness and was costing me large amounts of money to keep it running. I needed to upgrade and get a found myself in. My old car was way past its usefulness and was costing me large amounts of money to keep it running. I needed to upgrade and get a car I could reley on. My husband had some body work done at Grand Ledge Ford a few years back, he was very satisfied and he encouraged me to go to G.L. Ford. I met and worked with Chris and Judy, they directed me to just the right vehicle. The entire experience was a pleasure, the 2009 Ford Escape is the perfect vehicle for us at this time. Gloria. More

I took my 2002 F-150 into the body shop for new tires, an oil change, and to replace the gas tank straps that had a recall. I was given several options for tires and Phil explained the differences to me. A oil change, and to replace the gas tank straps that had a recall. I was given several options for tires and Phil explained the differences to me. About a half an hour after I dropped off the truck, Phil called to let me know they weren't going to be able to complete the work that day (I took it late in the business day). He had a courtesy car ready for me to take overnight until they could complete the work. When I returned the next day to pick up my truck, the paperwork was ready to go and I was in and out. It couldn't have went more smoothly. Also, Julie at the checkout counter is about the sweetest and most friendly lady you would ever want to deal with. Hopefully, my truck doesn't break for awhile, but if it does, I will be back here for service. More

As usual this was very good service. With an appointment I was in and out with no problems. All of the service personnel are friendly and helpful and serviced my car in a timely and professional manner. I was in and out with no problems. All of the service personnel are friendly and helpful and serviced my car in a timely and professional manner. More

I had purchased a 2007 Ford Edge from Grand Ledge Ford, and noticed a few things needed some attention. I made a list, and an appointment to have them looked at. The Service Center looked at and corrected and noticed a few things needed some attention. I made a list, and an appointment to have them looked at. The Service Center looked at and corrected everything on my list, and then some. Everything was fixed at absolutely no charge to me. They all went above and beyond my expectations. I highly recommend Grand Ledge Ford, both as a great place to buy a car, and to have it serviced. More

This was my first visit to Grand Ledge Ford, and I was very pleased. Everyone that I dealt with was very friendly, helpful and efficient. It is a large, attractive and well-appointed dealership with the very pleased. Everyone that I dealt with was very friendly, helpful and efficient. It is a large, attractive and well-appointed dealership with the small town touch in the service department. More