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Morrie's Grand Ledge Ford
Grand Ledge, MI
1,268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,268 reviews
June 06, 2019
Left Feeling Disrespected To begin this review, I would like any potential buyer (or anyone else reading this) to know that I waited 2 days before writing this. In no sense is To begin this review, I would like any potential buyer (or anyone else reading this) to know that I waited 2 days before writing this. In no sense is this a “heat of the moment” type of review. I have had plenty of time to relax about the situation, and Grand Ledge Ford Lincoln has had plenty of time to call and apologize. I am sharing my OPINION of my experience. Please think twice about going to this dealership unless you want to risk the possibility of experiencing FEELING all the following ways: CHEATED, rushed, forced, TAKEN ADVANTAGE OF, and OUTRIGHT DISRESPECTED. In my opinion, Barry Merrill does not live to the dealership’s statement of “Honesty. Integrity. Transparency.” In my opinion, Barry Merrill disrespected me and my father (and in my opinion, some of his own employees) that day in front of many his other staff. To whomever is reading this, my father and I did not disrespect any of the staff during/after this encounter, and simply left the dealership empty-handed. We are very calm men who genuinely wanted to do business, but were left FEELING DISRESPECTED, and, in my opinion, left FEELING CHEATED and FEELING TAKEN ADVANTAGE OF by the dealership and its owner, Barry Merrill. “The most important thing in communication is to hear what isn’t being said” More
by michigan_auto_buyer
Employees Worked With
Ben Croze, Tom Gillies, Barry Merrill, Josh Preston, Lucas Ejak
May 30, 2019
Ford Fusion Nate DeHaan answered all our guestions and made the process enjoyable with his no pressure sales approach. Also, Jim Himebaugh made the paperwork tran Nate DeHaan answered all our guestions and made the process enjoyable with his no pressure sales approach. Also, Jim Himebaugh made the paperwork transaction very efficient and easy. More
by grandma Donna11
Employees Worked With
Jim Himebaugh, Nate DeHaan
May 14, 2019
Grand Ledge Ford goes the extra mile! My friend Tom Sullenberger recommended GL Ford to me a year ago, particularly Rob Beckwith and I finally made my way up there. Rob spent so much time My friend Tom Sullenberger recommended GL Ford to me a year ago, particularly Rob Beckwith and I finally made my way up there. Rob spent so much time with me and between him, his sales manager, finance gal,and I believe owner, they put together such a fantastic deal and financing even I could afford on my retirement, that I could not pass up. For the first time in my life (65 years!) I have an actual deal that I am not upside down on, don't have to have gap insurance (lol) and it truly fits my needs. I feel they all looked out for my interest as opposed to making a sale and that really meant alot to me. If I live long enough, they have a client for life and I will shout their praises to anyone I know looking for a new or used vehicle! Thank you again, in particular, Rob Beckwith . God Bless! More
by ejmgsd111
Employees Worked With
the boss man, Mike, Laura Jordan, Rob Beckwith, Josh Preston
May 13, 2019
Best car dealership around! I have recently purchased a Lincoln MKX and I love it. I had a list of what I wanted in a car and Lindsay, the sales consultant checked all the boxes I have recently purchased a Lincoln MKX and I love it. I had a list of what I wanted in a car and Lindsay, the sales consultant checked all the boxes. She was awesome and the whole team at Grand Ledge Ford was friendly and helpful. There was no pressure sales which I appreciated. I also felt they were honestly there to help you find the perfect car for your needs and within your price range. I have had the best experience with Grand Ledge Ford and I will never go to any other car dealership in the area. More
by Rhonda123
Employees Worked With
Lindsay Seely
May 03, 2019
Once again G.L.Ford raises the bar! It began with a great sales transaction initiated by Rob Beckwith and Ben Croze with paperwork efficiently processed by Jim Himebaugh. I have to menti It began with a great sales transaction initiated by Rob Beckwith and Ben Croze with paperwork efficiently processed by Jim Himebaugh. I have to mention that this is consistent with my experience since G.L.Ford first opened their doors. More cars than I can count for my wife and I and the kids and grand kids. But, occasionally even a new car needs a little follow through by service. The true test of a dealership is not when everything goes right but when something needs attention. G.L. Ford has always exceeded my expectations over the years with regard to service. This time they raised the bar to a level I have never seen nor could ever have expected with regard to diagnosing the issue and correcting it with a 24 hour turnaround. My service advisor was Mitch Dorin and I wish I knew the names of those working behind the scene turning the wrenches. Keep it up Grand Ledge Ford!!!! More
by Mustang Driver
Employees Worked With
Mitch Dorin, Ben Croze, Rob Beckwith, Jim Himebaugh
March 25, 2019
Edge Purchase Bought a 2012 Ford Fusion from Ben Croze 7 years ago and returned to dealership for a Ford Edge. Process was efficient as Ben had found the car we Bought a 2012 Ford Fusion from Ben Croze 7 years ago and returned to dealership for a Ford Edge. Process was efficient as Ben had found the car we were looking for and Rob Beckwith was there to assist us in our purchase with patience. Both salesmen had been very knowledgeable about their product and process. The Service Department has treated us well with the Fusion and we will continue using their service with our new Edge. More
by Edge Purchase
Employees Worked With
Ben Croze, Rob Beckwith
March 20, 2019
Couldn't have been a Better Day! Went from a total loss to "Yes, We can fix it". Tim and Dan said "Don't worry, looks brand new". Thank you very much! Went from a total loss to "Yes, We can fix it". Tim and Dan said "Don't worry, looks brand new". Thank you very much! More
by ETCSR
Employees Worked With
Tim Fenska, Dan Guggemos
March 16, 2019
Good Used Car Buying Experience Purchased a used 2014 Buick Enclave from Grand Ledge Ford. Experience overall was good. Car was in good condition and priced fairly. Best part of the Purchased a used 2014 Buick Enclave from Grand Ledge Ford. Experience overall was good. Car was in good condition and priced fairly. Best part of the purchase was working with Rob Beckwith. Rob was very professional, kind, responsive, and great to work with. If considering a purchase from this dealership, I would recommend contacting Rob. More
by Josh1234
Employees Worked With
Rob Beckwith
January 20, 2019
Ford Escape Excellent customer service from Nate. He answered all my questions and was very professional. The rest of the departments at Grand Ledge Ford also h Excellent customer service from Nate. He answered all my questions and was very professional. The rest of the departments at Grand Ledge Ford also helped make this a pleasurable buying experience. More
by Escapegirl
Employees Worked With
Jim Himebaugh, Nate DeHaan
September 27, 2018
Rob is a very customer oriented professional. Rob was very helpful with the process. He took the time to spend with us to ensure that we understood how all the vehicle upgrades functioned. He was Rob was very helpful with the process. He took the time to spend with us to ensure that we understood how all the vehicle upgrades functioned. He was well informed and knowledgeable, He did not pressure us (which we liked). The dealer location was easy to find. We will definitely go see Rob for our next purchase. More
by 2018ford fusion4ever
Employees Worked With
Rob Beckwith
