Morrie's Buffalo Ford - Service Center

Brent Boehne should be employee of the year! My car seems to need service every other month, Brent knows us as we are always in, and does everything possible to take care of us and get things fi My car seems to need service every other month, Brent knows us as we are always in, and does everything possible to take care of us and get things fixed. He is why we always come back!!! Give that man a huge raise!!! More

As usual, my expectations were met. My vehicle was brought in at the scheduled time and promptly worked on. They even went above and beyond to retrieve something that slid in to the con My vehicle was brought in at the scheduled time and promptly worked on. They even went above and beyond to retrieve something that slid in to the console. More

Took my F150 in for warranty work and oil change. All I heard from my service advisor Adam was "oh this is going to be a tough fix" SERIOUSLY Ford, continue with hiring incompetent workers and you wi All I heard from my service advisor Adam was "oh this is going to be a tough fix" SERIOUSLY Ford, continue with hiring incompetent workers and you will soon lose a customer. I thought about telling this idiot, I brought it to Ford the manufacturer to fix. Not to be told that you weren't sure it was going to get fix. Get your crap together Morrie's. On top of that this idiot took 30 mins just to locate my ticket and key then took another 15 trying to ring up the discount that themselves sent to me. This place is a JOKE. Ford, Morrie's buffalo is a disgrace to you. On top of that my incompetent mechanic did not reset my oil life. This is why I choose to do it myself because dealerships don't care anymore.. More

Over all my experience is great with Buffalo ford service. My only complaint this time was- I specifically told them what was wrong I had already had it diagnosed - they brought it in, said it wasn’t service. My only complaint this time was- I specifically told them what was wrong I had already had it diagnosed - they brought it in, said it wasn’t that- but another part.. kept the car for a week to only call me and say it was not that… but you guessed it… the part I TOLD them it was originally. And of course that one wasn’t in and had to be ordered. I finally got my vehicle back at 10 days. But like I said- over all they’re great. I got a loaner- no questions asked. They were very good with communication- and Mickey in service was stellar at his job. They even were kind enough to put gas in my car when I called and asked because I dropped it off at E and with subzero temps moving in I didn’t want it sitting outside on E. I’ll continue using ford service. 5 stars over all- ❄️ More

My latest experience is not so good with this dealership. On a couple occasions now I've left messages because I wanted to talk to someone about problems I was experiencing with my car. After no return call On a couple occasions now I've left messages because I wanted to talk to someone about problems I was experiencing with my car. After no return call from service I asked to speak to the service manager. Yet again I left a message and here I am now two days later and still no return phone call. I guess once you buy your car they no longer have the time to talk with you. More

I had a bad experience with a factory recall on my wife’s 15 escape. Problem? They Did not do a test drive after repairs. I called very upset and was told by (corporate) That I could bring the escape in a 15 escape. Problem? They Did not do a test drive after repairs. I called very upset and was told by (corporate) That I could bring the escape in a week latter & weeks latter if we needed a loaner. I was a little upset so replied to Morris’s website with my complaint. Within 24hours I received a call from a Gentleman who works part time at the dealership and told me that he would get things taken care of. I called made an appointment and received a loaner, had the car perfectly repaired within a couple hours. My wife & myself are totally satisfied! Thank Mark, and Tom.3 More

WORST EVER! Vehicle in the shop for THREE WEEKS. Over $2,000.00 later. Problems not solved. Pathetic discount offered by the mysterious manager hidden in a ba Vehicle in the shop for THREE WEEKS. Over $2,000.00 later. Problems not solved. Pathetic discount offered by the mysterious manager hidden in a back office. THREE. WEEKS. No option for ZERO stars here. More

Had new SUV scheduled for recall service work twice in the past two months. Both times we set appointment 3 weeks in advance. We asked when we set appointment up if parts were available and the answer was the past two months. Both times we set appointment 3 weeks in advance. We asked when we set appointment up if parts were available and the answer was yes. Both times we dropped vehicle off and an hour later was called and told no parts and it would be a few days. We had to come back and get our vehicle. First time, ok ...we will work it out and bring back at next available appointment two weeks down the road. This time, With no we are “sorry this happened again” or no explanation, we will need to take our vehicle to another dealership. We wanted to support our local ford dealership as a Z plan family but do not have the time to keep dropping off and rescheduling. More

Glenn was great! Very helpful today and explained everything I needed to know. I can totally recommend Glenn. He is patient and will go the extra mile for your satisfaction. everything I needed to know. I can totally recommend Glenn. He is patient and will go the extra mile for your satisfaction. More

Glenn was great. Soft spoken, not pushy and was good at expediting the purchase process. We initiated over the phone and he did a great job getting the purchase lined up before my out-of-state arrival. expediting the purchase process. We initiated over the phone and he did a great job getting the purchase lined up before my out-of-state arrival. More