Morrie's Buffalo Ford - Service Center

Morries Ford in Buffalo has very poor scheduling and communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dro communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dropped off my vehicle at 6:00 am before their opening time, but throughout the day, I heard nothing from them. By 4:00 pm, I started trying to reach someone in the service department to get an update on our vehicle since we were relying on a borrowed one. Initially, I was told they would transfer me to Aaron's phone, but his voicemail was full, so I called again, and an email was sent to him to contact me. Around 6:00 pm, Aaron finally called back. He mentioned they were swamped with work from the previous week and thought they were about three days behind. He promised to update me the next morning. I questioned why they didn't inform customers about delays and maybe reschedule non-urgent appointments. Aaron's response was they were too busy to make those calls. Tuesday passed without any update. By Wednesday afternoon, I started calling again. Aaron admitted he forgot to call on Tuesday and said my vehicle would be looked at on Thursday morning. They eventually diagnosed it and sent a video and estimate but didn't call me about the repairs. When I reached out, Aaron said I needed to call and approve the repairs. It was frustrating that they didn't just call me directly to speed up the process. More

In for oil change, great service and great communication. Happy with service and work performed. Happy with service and work performed. More

I arrived early and my vehicle was serviced prior to my scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! More

This dealership is very friendly and is very accommodating when we need something done with our vehicles. accommodating when we need something done with our vehicles. More

The problem was looked at and corrected promptly (at least for the time being). Sheila Andrews is fantastic to work with least for the time being). Sheila Andrews is fantastic to work with More

All staff members I've encountered at Morries Buffalo Ford are very nice and professional. I recently had them service a vehicle and although it could have been a little more efficient they completed all Ford are very nice and professional. I recently had them service a vehicle and although it could have been a little more efficient they completed all requests in a timely manner, and I could monitor the progress. More

We made a service appointment for Tuesday at 3:30. We were told they might not look at it until Wednesday or possibly Thursday. By mid day Friday, we gave up and picked our vehicle up. Very disappo We were told they might not look at it until Wednesday or possibly Thursday. By mid day Friday, we gave up and picked our vehicle up. Very disappointed. More

Shela was great to work with. She went above and beyond to ensure my vehicle was repaired and that I was provided a vehicle. She went above and beyond to ensure my vehicle was repaired and that I was provided a vehicle. More

Everyone was very friendly. We were visiting xx. Michael and found a nail was in a tire on our truck. This was on a Friday night. The tire was not flat or losing air. I called t We were visiting xx. Michael and found a nail was in a tire on our truck. This was on a Friday night. The tire was not flat or losing air. I called the service number in the morning and they gave me an appointment at 9:30am. I got there a little early and they took my truck right and took care of me right away. The technician explained that the nail did not puncture the tire completely. He made sure it was not leaking and checked all of the tires for the correct pressure. It was a great experience. More

People were knowledgeable and courteous. Service was completed promptly and professionally. Thanks for another pleasant experience. Service was completed promptly and professionally. Thanks for another pleasant experience. More