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Morrie's Buffalo Ford
Buffalo, MN
1,342 Reviews
Buy Happy®. Once you get it, you’ll never want to buy a car without it. To understand Buy Happy®, you need to understand the principles behind it. There’s a stigma attached to car buying, and it’s one we don’t much care for – so at Morrie’s, we do things a little differently. Buy Happy® is car shopping the way it should be; zero pressure, hassle-free, and transparent. Our information-rich salespeople are compensated based on the number of vehicles they sell, regardless of price. Put simply, this means that they’ll try to find the best vehicle to suit your needs – not the one that will put the most money in their pockets. Speaking of pricing, all of our vehicles are clearly marked with our Best Price First, Pure and Simple™. No haggling; every guest pays the same low price. Sound too good to be true? It isn’t. It’s Buy Happy®. At Morrie’s, it’s all about the experience. Whether that’s buying, selling, or servicing, we’re committed to providing the Twin Cities with the best automotive experience possible. Ultimately, that’s what a dealership’s reputation is based upon – and that’s what has set Morrie’s Automotive Group apart. Buy Happy® is car buying the way it should be. Fun. Informative. Honest. Easy. Rewarding. Affordable. And you can only Buy Happy® from Morrie’s Automotive Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,342 reviews
October 17, 2015
Disorganized Service Area My rating is specifically for Quicklane operations. Like most people I have a busy schedule and time is precious. Considering this I decided to sc My rating is specifically for Quicklane operations. Like most people I have a busy schedule and time is precious. Considering this I decided to schedule an oil change appointment and was told by Shawn that with a scheduled appt it would take about 40-45 mins. With a scheduled appointment that is a bit long but since I have the "Buy Happy" oil package my options are limited without paying out extra cash. I planned on 45 minutes. I got there on time, checked in and sat down. We (my wife and I) checked in with Bryce. After about 20 minutes I overheard the two guys behind the desk going over the paperwork saying that one of the service guys TJ (or similar sounding name) had taken back the wrong car and it was put ahead of others who were waiting. I looked up and noticed that it appeared that I was the person who was "waiting" as my car had not moved. I didn't say anything but watched as they jockeyed my car with another one that was already in the bay. So I continued to sit patiently. While sitting there I asked Bryce if it would be possible for my car to be washed after the service work and he promptly said it sure. So we sat, and sat, and sat. Finally after about an hour and fifteen minutes, I stood up and walked out of the waiting room and walked towards the service bay to see if my car was still on the lift. To my surprise it was still sitting on the hoist but there was nobody around it. Finally after about 3-4 minutes I saw a service tech walk underneath my car and began to drain the oil from under the hood. That is correct, after and hour and fifteen minutes after my scheduled appointment they were just starting the oil change. I walked back into the waiting room and sat down. I told my wife about what I had just seen and Bryce caught on that I was not happy. Bryce told me he was going to go check on the status of my car and I responded that I knew where they were... just starting it. A short time later Bryce came back and said they were almost done. He offered me a car wash code for a nearby car wash as it would be faster and he knew I wanted to get going. Finally, after nearly 1.5 hours I had my car back, minus the car wash. The thing that bothers me most is that I am tied into my oil change package for the time being so I have no choice (again without paying additional money) but to complete my package and then move on to a more organized shop that will not waste my time. I should have been out of there no more than 30 minutes. What is the point of having an appointment if is still takes 1.5 hours and I am not really saving much money. Once my purchased package is up I will certainly for pay the extra $5 and go to the nearby Valvoline and get in and out in 20 minutes or less. I get it if I was just a drive up and they were busy and I had to wait for an open time slot. But to have an appointment and to turn a simple oil change into what I experienced is unacceptable. Bryce was a good guy and I have no problems with him. It is the unorganized and inefficient way that service department is ran. More
by GuyFromBuffalo
Employees Worked With
Bryce Bishop
October 05, 2015
Jim Zabel and Aaron get an A+ from us! My son, Jon and I were in Morrie's in Buffalo on Friday night and Jim was very helpful to us. We were able to test drive the vehicles we wanted to an My son, Jon and I were in Morrie's in Buffalo on Friday night and Jim was very helpful to us. We were able to test drive the vehicles we wanted to and even though it was closing time, Jim went above and beyond to be very accommodating for us. We were able to call him on Saturday morning and make a deal on the Ford Escape that we wanted. Jim and Aaron were very helpful to us and made our experience a good one. We had a recent tragedy in our family and they were very kind and understanding while trying to make the right decisions. They did not pressure us and explained everything very well. I would totally recommend Jim and Aaron as a great team to work with!! More
by Mary & Jon
Employees Worked With
Aaron in the business office., Jim Zabel
September 27, 2015
Smooth and easy purchase After having test driven a lot of cars at a lot of dealerships we knew we wanted a Ford. When we pulled in to Morrie's Ford of Buffalo we found a lar After having test driven a lot of cars at a lot of dealerships we knew we wanted a Ford. When we pulled in to Morrie's Ford of Buffalo we found a large selection of used cars and were excited that we could quickly rule out a couple of models we did not like. Once we knew we wanted an Escape we found a good selection of choices we liked. It did not take long for us to settle on the one we wanted. Our Salesman Jeff Kamin was great about letting us try a lot of cars and was great about cleaning it up and showing us all of the features and options. He also helped us to get a good deal on new tires since the used ones were going to need to be changed out soon. This is our second vehicle from a Morrie's dealer ship and so far we have been pleased with the experience of car shopping with them. More
by NOYBIZ
Employees Worked With
Jeffery Kamin
September 14, 2015
GOOD EXPERIENCE We actually enjoyed our car buying experience with Amber, Brett and Ryan. We were able to test drive without escorts, there was no pressure, no steeri We actually enjoyed our car buying experience with Amber, Brett and Ryan. We were able to test drive without escorts, there was no pressure, no steering. Amber listened to what we asked and was very personable. She gave us the time we needed to discuss between ourselves purchasing the 'fun car' or the 'practical car' and how to buy them both (which we did). The finance guy (Ryan) was very thorough and explained everything and found us a good rate so we could drive the 'fun car' home that day. Brett was a very personable but professional manager and had good relationship with everyone. We would highly recommend this dealership to our friends and family....hands down! Next time around, we'll go right to them. You guys are great!! Jan and Don More
by janndon
Employees Worked With
Other Employees :
Amber Engle......sales person and dealership was great
September 13, 2015
Car Purchase Highly recommend Jim Zabel. He was patient and listened to what we wanted. We are very pleased with our experience with Jim and the staff at Morries B Highly recommend Jim Zabel. He was patient and listened to what we wanted. We are very pleased with our experience with Jim and the staff at Morries Buffalo. More
by randy
Employees Worked With
Jim Zabel
September 08, 2015
Purchase of vehicle It was great to work with Jim (Sales) and Aaron (Business Manager). Very helpful and nice experience. No one tried to pressure us and they were very It was great to work with Jim (Sales) and Aaron (Business Manager). Very helpful and nice experience. No one tried to pressure us and they were very helpful when it came to showing us how things on our specific vehicle worked. More
by BOBjoy
Employees Worked With
Aaron Swanson, Business Manager, Jim Zabel
July 22, 2015
Outstanding service!!! I just picked up my 2013 Ford Escape from being service today and couldn't be happier. The problem was taken care of so professionally- thanks to Shaw I just picked up my 2013 Ford Escape from being service today and couldn't be happier. The problem was taken care of so professionally- thanks to Shawn Bechtold. He's always so busy and yet he listens to what my concerns are about my vehicle and takes care of it. He's friendly, sincere, professional and very knowledgeable about his job. Thanks for a great experience Shawn. More
by tammy,u
Employees Worked With
July 18, 2015
Best car buying experience...EVER! My wife and I just bought an escape today. Morries Buffalo Ford is the place to go! Talk to Jim Zabel, any thing he can do to accommodate your needs, My wife and I just bought an escape today. Morries Buffalo Ford is the place to go! Talk to Jim Zabel, any thing he can do to accommodate your needs, this guy is on top of it. Jim sets the bar pretty high for the rest of the salesmen out there. Paid a fair price for the escape and got what I wanted for my trade without a big hassle. Look forward to dealing with morries in the future More
by scott21
Employees Worked With
Dave Ahlm, Jim Zabel
July 15, 2015
Thank you, Travis. We are so thrilled with our new Escape. It was so nice to have a salesman who was interested in what we wanted and the terms we wanted. This is the We are so thrilled with our new Escape. It was so nice to have a salesman who was interested in what we wanted and the terms we wanted. This is the second car we have bought from Morrie's and we will be back the next time we need another car and for all our service needs. More
by lowsan
Employees Worked With
Travis Cook
July 06, 2015
Excellent There was no pressure to buy, the staff are extremely professional and our sales woman Amber was amazing. The entire process only took probably an hou There was no pressure to buy, the staff are extremely professional and our sales woman Amber was amazing. The entire process only took probably an hour and she even took the time to explain all the cars features. Out of all the dealerships that my fiancé and I had been to we were shocked out how personable they made our experience. Amber actually talked to us like we were people and not just a sale, she talked to us about our experience trying to find a car, our jobs, and even the radio stations that we liked. I know the next time my fiancé and I are looking for a new vehicle we will be going back to Morrie's Buffalo Ford and talking to Amber. More
by asaulter
Employees Worked With
Amber Gunderson
