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Moritz Chevrolet
Fort Worth, TX
1,526 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,526 Reviews of Moritz Chevrolet
August 16, 2016
Do Not Go Here! Jim H. the General Manager doesn't care about his customers or his job. His apology was half xxx didn't own responsibility for his team. Here's my sto Jim H. the General Manager doesn't care about his customers or his job. His apology was half xxx didn't own responsibility for his team. Here's my story... I wanted to provide some feedback on my experience with Moritz Chevy from last week. I came in with my 2015 Silverado for my tires being worn down unevenly July 28th and spoke with Chris L. He told me that you guys were backed up a couple days so it would be wise to make an appointment for the following week. He put my truck on the alignment machine up there in the front to confirm there was a problem and it failed. So we set the appointment for Wed. Aug 3rd 9am. I arrived wed. at 9 and dropped off my truck. Chris took the keys and didn't have me sign anything regarding what they were going to do to my truck or what the scenario would be if you didn't find anything wrong with it. I believe it was cause he anticipated that it was going to be warranty work. I didn't hear anything from Chris until Thur. towards the end of business because I had to call him. I asked what the status was and he said it hadn't even been looked at. I asked why did I have to set up an appointment if I was going to have to wait in line for a technician to free up? Its totally misleading to the customer if you have them set up and appointment but the priority stays the same as a walk in. Anyways, so I asked why I hadn't been offered a loaner if it was going to take 2+ days to even look at it? He said because there's a waiting list on loaners as well but he'd try and get my one with enterprise which he did. Friday comes along and I called him again at lunch to see what the status was and he said that the truck only needed an alignment, tire rotation and balance. I told him I couldn't afford it at the time so I'd bring it back (which at that point I wouldn't have used Moritz as it was and it gets worse) but that I'd be in shortly to pick it up. He said no problem its ready when I'm ready to get it. I arrive at Moritz at 4pm and Chris tells me to wait in lobby. I wait in lobby for about 20 minutes when he comes out to tell me that there's going to be a diagnostic fee. I told him I didn't sign anything to say I understood that it would cost me if it doesn't end up being a warranty repair. He tells me its discounted and that the mechanic spent an hour on diagnosing and if I didn't pay it the mechanic wouldn't get paid. Needless to say I paid it because I felt bad for the mechanic and it was only 25 bucks. So I get in this long line (even though I've been waiting) to pay and they tell me my truck will be pulled up to the front. I'm thinking this truck was supposed to be ready hours ago. So I wait in the lobby for 25 minutes more and then go to Chris' office. He tells me that he'll go get it himself. I wait in his office for another 15 minutes when his colleague who he shares an office with finally says what's going on with your truck? I was getting pissed at that point so he joins the search for Chris and my truck. After neither one of them come back for another 15 minutes I go to the cash counter and ask what the xxxx is going on? The cashier joins the search for Chris, his colleague and my truck. I see them going from vehicle to vehicle so I ask one of the workers in the lobby what they are doing and they tell me looking for my KEYS! I ended up using a spare I had in the truck to get home. More
by Bryan De La Cruz
Employees Worked With
Chris Lovelady, Jim Hardick, Dick Titterington
Helpful August 09, 2016
Amazing experience!! I had been to the dealership before and was helped by a man named James Huneycutt. He was very helpful in the fact that I knew which car I wanted but I had been to the dealership before and was helped by a man named James Huneycutt. He was very helpful in the fact that I knew which car I wanted but just not which color. I walked out of there with a brand new 2016 Dodge Challenger! Thanks again James! More
by Carbuyer2013
Employees Worked With
James Huneycutt, Ron Reed
July 31, 2016
Friendliest Dealership My experience with Moritz Chevrolet was amazing! From the hospitality to being quick and easy to deal with, I'd recommend them to anyone looking for a My experience with Moritz Chevrolet was amazing! From the hospitality to being quick and easy to deal with, I'd recommend them to anyone looking for a new or used vehicle! I flew in and was greeted with a smile and a warm welcome and a quick ride to the dealership to finalize my purchase. Which Jessica was super friendly and very helpful with the process! The finance department was great and friendly also. I'll definitely do business there again!! Thanks for the best truck buying experience! More
by Clay
Employees Worked With
Jessica Megason
July 14, 2016
First time here to by a truck My first time here to by a new truck and was extremely impressed with all of the staff. Didn't feel pressured and they worked with me to see exactly My first time here to by a new truck and was extremely impressed with all of the staff. Didn't feel pressured and they worked with me to see exactly what I was looking for. Monte Coon and his staff are great people and I will continue doing business with them. More
by Greenie
Employees Worked With
Monte Coon, Louis Humphreys
June 02, 2016
BEST experience EVER Lyon Alizna and Luiza Trembley were very helpful. I told Lyon exactly what I wanted and the price range I had and he was able to help me get my new tr Lyon Alizna and Luiza Trembley were very helpful. I told Lyon exactly what I wanted and the price range I had and he was able to help me get my new truck and meet my price range. They were both very friendly. It was my first time going out and buying a car. I always thought it was going to be a scary experience but it was the opposite with the help of Lyon and Luiza. More
by Wendy Mendez
Employees Worked With
Luiza Trembley, Lyon Alizna
June 01, 2016
Great Experience! I was very nervous about trading in my truck. I was not ready to give up my baby, but it was time. My husband came into the dealership 4 days earlier I was very nervous about trading in my truck. I was not ready to give up my baby, but it was time. My husband came into the dealership 4 days earlier to pay for my repair and that was when Patie Schoonover waived down my husband to tell him she wanted my truck. When he told me this, i told him he was full of you know what. Well sure enough, he was right. We came in, it was her day off and she came in. She was very helpful, she explained tons of pros and cons. Let us know about all he different options. She spent 7 long hours with us, on her day off. I would recommend her to anyone. Truly happy with my experience. More
by amanda.delagrange
Employees Worked With
Patie Schoonover
May 31, 2016
Best place to buy a New car! Ask for Lion!! This Moritz dealer on the west side of Fort Worth is the best place to buy a new vehicle. We have bought a truck and a suv from them, hands down bes This Moritz dealer on the west side of Fort Worth is the best place to buy a new vehicle. We have bought a truck and a suv from them, hands down best price over any dealer and we did our research in a 100 mile radius. The service is great and the finance people are easy to work with. More
by Benco
Employees Worked With
Lyon Alizna
May 31, 2016
Almost exactly what I was hoping for Dealing with Patricia Schoonover was the best part of the whole experience. She works very hard for her clients and won't be beat on service. A slight Dealing with Patricia Schoonover was the best part of the whole experience. She works very hard for her clients and won't be beat on service. A slight error in guessing my monthly payment was the only unpleasant surprise, but overall I enjoyed working with Moritz Chevy to get into a 39 month lease for a 2016 Cruze 2LT for less than what I was paying to purchase my 2010 Scion TC. More
by Chris
Employees Worked With
Dustie Gaskins, Patie Schoonover
May 27, 2016
It was a pleasant experience Salesman was very knowledgeable with the new technology only projection option and help me greatly all know he's a good guy I consider a friend and we Salesman was very knowledgeable with the new technology only projection option and help me greatly all know he's a good guy I consider a friend and we'll go to in the event that I buy a new car again More
by Happy customer
Employees Worked With
Lyon Alizna
May 24, 2016
Great experience I purchased a new suburban recently and the experience was great. Patti worked to ensure I got the vehicle I wanted and Dusty was able to make it all I purchased a new suburban recently and the experience was great. Patti worked to ensure I got the vehicle I wanted and Dusty was able to make it all work for me. More
by Redraider
Employees Worked With
Dustie Gaskins, Patie Schoonover
