Moritz Chevrolet

Worst experience ever -couldnt even call me back I had the worst experience ever with the finance management\sales management of this dealership; to start with I was recommended to this dealership wh I had the worst experience ever with the finance management\sales management of this dealership; to start with I was recommended to this dealership when searching for a a new\used vehicle. Let me start by saying I know my credit is not perfect and I knew before reaching out this could be a challenge. This is why I sent my info over to not waste their time or mine. I emailed all of my information and consent to run my credit to the Finance Director Adrian Peterson. He acknowledged he received my information and was going to review my credit. I didn't hear back from him the entire day or the next day. Two days later I emailed him and asked if there was an update or if more information was needed. Nothing . No email no call nothing. I thought OK maybe they are working on it ? Three days of waiting and I finally get a one sentence email asking what kind of car was I looking for. I replied that I was in the market for an SUV or a small car depending on my credit review. Never heard back. NO call no one emailed. Nothing that whole day. The next day after no response I emailed and asked if he needed me to view their inventory online and select an exact vehicle or if there was someone I could work with at the dealership since it appeared he was too busy to assist me. Nothing. NO email or call back. I still decided to give them the benefit of the doubt and waited before reaching out again. The following day I called the dealership and asked to speak with a manager to explain my situation. Even after being ignored I didn't want his staff to know the finance director dropped the ball. After 9 days, several emails and a phone call to the store sales manager I spoke with the manager who looked up my name and said "oh wait my manager is looking at it now". He took my information and said he would call me back once they were done reviewing my info.. NOTHING. Still no call or email back from anyone. I understand that dealerships don't like people with less then perfect credit but I am still a customer. I wasn't asking for a free vehicle but a courtesy call back explaining yes or no would have been nice. I've always believed leadership starts from the top but with this poor experience I see why even the floor manager couldn't return a call. I would hate to think how many other customers were ignored and sales were lost. .My advice is if you don't have perfect credit stay away from here because chances are you will be ignored as I was. More

WILL NEVER BE BACK I had the WORST experience here and will NEVER be back. The service guy I dealt with was Ryan Byers. Not only was he extremely rude and unhelpful, but I had the WORST experience here and will NEVER be back. The service guy I dealt with was Ryan Byers. Not only was he extremely rude and unhelpful, but he explicitly lied to me by telling me he was not able to look up what was covered under my warranty without charging me a diagnostic fee ($135). I called another dealership and they were able to tell me in about 2 minutes what was covered under my warranty. I was told I would have a diagnosis in 2 days but it took 4! On the day I was supposed to pick up my car I got a call that something else was wrong and they tried to charge me $400 to fix it. I took my car else where since I had had such a bad experience and Ichiban Autos charged me $250 to fix it and the part still came from the dealership!! Crooks!! More

Patie Schoonover I apologize most sincerely to Patie for this very late review. I don't want to ruin a good apology with a sorry excuse. You were wonderful to work wi I apologize most sincerely to Patie for this very late review. I don't want to ruin a good apology with a sorry excuse. You were wonderful to work with and so patient with me and Chris and working with us on everything. As we had never done that before, you were great at making the whole process as smooth as possible. And I honestly cannot thank you enough! Please again my apology for the late review! I hope you have a great new year! More

New Equinox Patie was the salesperson I dealt with at moritz and I highly recommend her and Moritz to anyone wanting a new Chevrolet. They were wonderful. Patie was the salesperson I dealt with at moritz and I highly recommend her and Moritz to anyone wanting a new Chevrolet. They were wonderful. More

My purchase experience From the moment I got there I was helped and all my questions were answered made the buying process so easy I would go back for my next purchase From the moment I got there I was helped and all my questions were answered made the buying process so easy I would go back for my next purchase More

Great Service/Experience DJ Garner got me exactly what we wanted for a work truck in a timely manner and had me in and out of the dealership in a timely manner. DJ Garner got me exactly what we wanted for a work truck in a timely manner and had me in and out of the dealership in a timely manner. More

Love my new Tahoe! Patricia Schoonover assisted us in the purchase of our second new Tahoe from Moritz. She was very knowledgeable and answered all of our questions. W Patricia Schoonover assisted us in the purchase of our second new Tahoe from Moritz. She was very knowledgeable and answered all of our questions. We came in knowing we wanted a new Tahoe and Patie helped us in every way. We have bought from Moritz before and will again! More

"Bought a New Tahoe" My experience at Moritz Chevrolet was absolutely wonderful. I bought a new Tahoe from Mrs. Patricia Schoonover. Working with her was such an easy no p My experience at Moritz Chevrolet was absolutely wonderful. I bought a new Tahoe from Mrs. Patricia Schoonover. Working with her was such an easy no pressure/no haggling process. She was very informed and got me in and out in no time. She has also been very helpful with getting the truck set up they way I wanted it. She spent her own time researching accessories and and other vehicle options to ensure that I would be happy with my purchase. If your looking to purchase a Chevy vehicle do at Moritz and buy it from Mrs. Patricia! More

Best experience We had the best experience with Patie Schoonover at Moritz Chevrolet. She was knowledgeable, thorough and helpful during the entire process. This was We had the best experience with Patie Schoonover at Moritz Chevrolet. She was knowledgeable, thorough and helpful during the entire process. This was our third dealership to visit and I wish we had gone there first! Patie and Moritz were wonderful. I would highly recommend them to others. More

Purchased a New Truck I had a great experience purchasing a new truck from this dealership. David Carlton helped me into a truck that fit my needs and wants. Thank you. I had a great experience purchasing a new truck from this dealership. David Carlton helped me into a truck that fit my needs and wants. Thank you. More