Morehart Murphy Regional Auto Center

On 11/27/24 we called Morehart GM dealership inquiring about a used 2013 GMC Yukon Denali. Elliot the salesman said there was nothing wrong with the vehicle. He said it had been gone over with a fine-toot about a used 2013 GMC Yukon Denali. Elliot the salesman said there was nothing wrong with the vehicle. He said it had been gone over with a fine-tooth comb in their service dept. He was supposed to send us photos of the vehicle Weds. evening. We never received them until Fri. morning. That's when Elliot sent us a photo of the right front bumper indicating some damage and that it was only a "scuff". It was not, it was actual damage. Minor, but damaged. He indicated that he didn't want there to be any surprises, but he should have disclosed it on Weds. when we first inquired. We asked him if there was any other damage, and he said no there wasn't. We called 2 body shops and sent photos of the damaged bumper and what it would cost to repair. It was anywhere from $800 to $950. That wasn't a deal breaker, but we wanted to have the dealership take that amount off of the sales price. We traveled 220 miles one way from Walsenburg to Durango to test drive it. When we arrived, we had several more surprises. The windshield was chipped and cracked, the rear bumpers had very noticeable scrapes and scratches, the rear tailgate window heater defrost wire connection was pulled off the window. The dash was cracked in two places. Upon having a mechanics shop do a pre-purchase inspection at our expense, they found the oil cooler lines needed replacement, the rack and pinon assembly was leaking, an axle shaft oil seal was leaking as well. After bringing this to the salesman Elliot's attention, he would not come down to a reasonable price. We were extremely disappointed and unhappy with this dealership and their non- disclosure and lack of transparency about this vehicle's issues. We make the trip for nothing. Had he been more transparent of all the issues, we would have not made the trip in the 1st place. Buyer Beware!!!!! More

I have bought 3 BRAND NEW vehicles from Morehart MURPHY in the last 3 years. A 1500 ram, Jeep Grand Cherokee and a jeep gladiator. There sales people have been good to work with but there service departmen in the last 3 years. A 1500 ram, Jeep Grand Cherokee and a jeep gladiator. There sales people have been good to work with but there service department is the worst I have ever seen at any dealership. One more example, today at 1130am Jan11th I called them to schedule an appointment to rebalance my tires that are 35” and to do an alignment . The Lady in service said the soonest would be the end of February for both. I told her does not buying 3 Brand new vehicles in 3 years count for anything? She then told me we don’t balance any tires that are not factory. I called Advantage Chrysler in Farmington NM and they said bring it in now and they would have all completed in a couple of hours. I did and they had both items completed as they promised and did a really good job. Again I spent over 100 grand cash at Morehart Murphy in less then 3 years and that is the appreciation I get meaning no appreciation. I don’t know how that service department stays in business. I highly recommend Advantage Chrysler in Farmington even if it may be a little farther to drive to. More

Came in for Jeep Wave oil change and rotation. Gave me flack about rotating 37s because they are too heavy. It’s a dealership that sold me the 37s! They eventually rotated them but they made ex Gave me flack about rotating 37s because they are too heavy. It’s a dealership that sold me the 37s! They eventually rotated them but they made excuses at how heavy they were and their service manager in the business for 50 years is against rotating big tires. Maybe it’s time for him to retire? Go to another dealer to have work done. This dealership is awful. More

Check engine light went on in my 2021 Jeep Wrangler today. Sought an appointment and was told the earliest available appointment was October 20th. No effort to reassure me that it could wait without today. Sought an appointment and was told the earliest available appointment was October 20th. No effort to reassure me that it could wait without damaging the vehicle. No effort to accommodate a need prompted by a warning light. Take it or leave it was the attitude so I left it and will pay for service at another service option for a vehicle with 2,400 miles and under warranty. More

The first trip to the service department led to a 2 hour wait to get a key fob programmed, the second trip led to a 7.5 hour wait to get a light fixture replaced! The people act nice, but nobody is doing wait to get a key fob programmed, the second trip led to a 7.5 hour wait to get a light fixture replaced! The people act nice, but nobody is doing any work around here! More

This is the most miserable dealership to deal with EVER. HORRIBLE service on the Chevy side. First: took my truck in for glow plug replacement. Called three times throughout the day to see if anything had b HORRIBLE service on the Chevy side. First: took my truck in for glow plug replacement. Called three times throughout the day to see if anything had been done with my truck and finally 8 hours later, got a call back that they had done a diagnostic exam and found that I needed my glow plugs replaced when that was what I had told them when I got there. I asked them to pull up my history in their database as I had done one bay and not the other the year prior and they told me they didn’t have a database (which I later found to be untrue) and tried to tell me I needed them all replaced. So they told me they didn’t have the parts and I picked up my truck. They charged me a diagnostic fee when I never asked them to do a diagnostic, as I knew what was wrong. When I had them do the $300+ of work to replace glow plugs, my diagnostic fee was not credited. Second: I took my truck to my mechanic for a service light on. Diagnostic came back EGT sensor was bad. My mechanic went onto Chevy’s website to find that there was an EGT recall on my truck’s model and year. I went to Morehart and brought the paperwork with me that my mechanic printed online. They told me that although it was outlined including MY VEHICLE, that my VIN was not a part of the recall even though an obvious issue with THAT part was identified and mine happened to be bad... they smugly told me “well trucks wear out and parts break.” I let them know that I would not be coming back and they seemed happy to see me go. I have purchased two vehicles from this dealership and am in the market for another and will never ever buy a vehicle from them again. I want to warn everyone to not go here either!!! They don’t stand behind anything they do!!!! More

Nate Monroe Nate is a true gem for his dealership. Morehart Murphy is very lucky to have him. He is very knowledgeable not only about his models, but the whole pr Nate is a true gem for his dealership. Morehart Murphy is very lucky to have him. He is very knowledgeable not only about his models, but the whole process of the transaction. If you’re in the market for a vehicle, he’s your man. Rick and Carolyn Macomb More

When my wife (a physician) went to this dealership to buy a new SUV she was asked “well that’s what you want but what is your husband going to let you get”. Misogyny should be in the name of this place. I a new SUV she was asked “well that’s what you want but what is your husband going to let you get”. Misogyny should be in the name of this place. I tried the service department and not only did they steal things out of my truck but they didn’t do the work they were suppose to do. Worst dealership in the country. Will probably turn me away from dodge pickups all together - no matter what - we will NEVER use this dealership again. More

Wonderful service from Chuck W I felt very comfortable buying my Jeep Cherokee from Chuck Wytias. He is knowledgeable, Professional and not your “pushy salesman” it was a very rela I felt very comfortable buying my Jeep Cherokee from Chuck Wytias. He is knowledgeable, Professional and not your “pushy salesman” it was a very relaxing experience. I have friends that have recommended him and now, I will definitely recommend him. I’m very satisfied with my new Cherokee. More

Great buying experience After being a loyal Honda driver for many years, I decided to go like many Coloradans to Subaru. I bought an Ascent from Lyndell Chee, and he was a p After being a loyal Honda driver for many years, I decided to go like many Coloradans to Subaru. I bought an Ascent from Lyndell Chee, and he was a pleasure to work with. It was a great overall experience and so far the car is pretty impressive. More