Montrose Westside Auto Campus

Worst Service Center Lemons. Just a bag of lemons and they don't care. Bought a 2011 Mazda3, 5 speed, 56k miles on it, CERTIFIED. I even paid an additional $2000 for an Lemons. Just a bag of lemons and they don't care. Bought a 2011 Mazda3, 5 speed, 56k miles on it, CERTIFIED. I even paid an additional $2000 for an extended warranty through a 3rd party. Within 3 months I noticed that the car was almost stalling when in neutral, RPMs going down to nearly 500, and began having difficulties going into 1st and reverse. Took it to the dealership, was 1000mi (61,256) over warranty and the 3rd party doesn't cover the clutch. So, I had to spend $1000 to have the clutch replaced and flywheel resurfaced. The car was still grinding going into 2nd and sticking in 1st and reverse much worse than before. Spent another $100+ on getting the hydraulics for the clutch replaced as they said it was leaking. Not even a week later I had to take it back AGAIN because of the same issue! What I failed to mention until now is that they charge you $115+tax JUST TO LOOK AT THE LEMON THEY SOLD YOU. I'm sorry but having a car for THREE months, you should get some customer service skills together and at least look at the car before demanding money. The car is in their shop now so who knows what's going to happen but considering this is the 3rd visit to the shop in the 7 months that I've owned the car and ALL for the same issue, I'm done. I honestly believe at this point that their mechanics have absolutely no idea what they are doing. They are not sure what they are even looking at when they certify a vehicle and thus any warranty from this place is worthless. Even if I end up in small claims court over this, I really don't care. For the last 4 months I've been making car payments and renting cars, it's UNACCEPTABLE. More

Great salespeople! I just bought a new Mazda from the sales girl Megan Geici and she was really helpful and polite. Matt R. helped too and he had a ton of knowledge abou I just bought a new Mazda from the sales girl Megan Geici and she was really helpful and polite. Matt R. helped too and he had a ton of knowledge about the Mazdas. I love my new Mazda! All the people in Montrose Mazda are really nice, even the finance person Adam was great. I got a good deal on it, and everything went smoothly. Car buying in the past has always been stressful but the salespeople here made it enjoyable! More

Not good experience This was our first of 3 planned stops on our specific make and model hunt ( 2012 Audi A4 ) James put the dealers plates on our car, my wife asked ok This was our first of 3 planned stops on our specific make and model hunt ( 2012 Audi A4 ) James put the dealers plates on our car, my wife asked ok James sell me this car he said "well its an Audi" We test drove the car, i pulled over into a parking lot so we can take a look at the engine, when i opened the hood i discovered that the plastic engine cover was missing and the engine was very dirty. Engine was also making a farm tractor like noise. I recorded the video of the engine and engine noise and headed back to the dealer. We found James i told him what i found and showed him the video so he can hear the weird engine noise, he said "oh wow, i will take it to the mechanics to take a look". Since they didn't have any more cars that we were interested in we headed out, on the way out we saw another couple test driving that same car that James said will go to the shop. More

used car manger is no good in January I bought a 09 Mazda 6, from this dealer. The dealer had to do work to the car before I could take it. They dropped car off to me the nex in January I bought a 09 Mazda 6, from this dealer. The dealer had to do work to the car before I could take it. They dropped car off to me the next day. The car had a broken fog light cover when I got it. So I called the dealer back they told me they ordered the part to fix it. I took the car back to get it repaired, they glued fog light cover back in. Took it back manger asked if I would bring it back when the weather was better so he could look at it. Went back talked to the used Car Manager (Kyle Pisani), he told me he would have there painter put clear glue over it. Last time I checked glue doesn't hold a fog light in. The manger was very rude arrogant person. Told me that's how the other one was in there, and it was that or nothing. If the staff has to deal with him on a daily basis, I feel bad for them. He shouldn't be treating anyone the way he treated me. Should be an fired employee of montrose mazda. Side note the sales people were very good people Rick Gamiere finance manger and Norm Sales did a great job. More

Insulting intelligence I went to the used car "outpost", and had already researched the vehicle I was interested in online, through CarFax, Edmunds, KBB, and NADA. The sale I went to the used car "outpost", and had already researched the vehicle I was interested in online, through CarFax, Edmunds, KBB, and NADA. The sales manager handed me off to a salesman, who accompanied me on a test drive. The car checked out, and when we got back to the lot, I quicjly noticed the office was more of a "buy here, pay here" auto reseller. That should have been my que to leave. I explained to the salesman, that I had my bank financing all approved and did not want to entertain any offers from their lenders. We put out my print outs from my pricing sources, and the sales manager got in on the sale and stated "we buy and sell cars, Edmunds doesn't". Well, that's all good and fine, but Edmunds takes what other people have paid for the same vehicle, mileage, equipment etc, and gives you pricing. I played along, till he pulled out NADA, which is the industries pricing guide-not what anyone is paying, it's what the industry WANTS people to pay. I explained that if he wasn't willing to consider what others paid (Edmunds), why should I care about NADA? I told him we were too far apart on prices and I wasn't going to waste his time or mine any further. The salesman then asked for all my contact info to work up a better price. I have no problem giving my contact information, but it's not anything you need to counter my i total offer. I walked out. More

Terrible Service December 5th 2014 My Tribute was in for a recall for excessive corrosion. January 4 2015, while driving with my 1 yr who sits in the rear passenger December 5th 2014 My Tribute was in for a recall for excessive corrosion. January 4 2015, while driving with my 1 yr who sits in the rear passenger seat my wheel well split along the weld line due to excessive corrosion. My shock tower was exposed and my frame is now junk. Mazda did not seem to think it was important to inform me of this life threatening issue. When I called the service desk the first time I was told its my problem not theres. Horrible Customer Service More

Be aware of their loyalty program offers We bought our Mazda 6 from Montrose Mazda couple of months ago. While signing up the deal sales person and finance person did excellent job to show al We bought our Mazda 6 from Montrose Mazda couple of months ago. While signing up the deal sales person and finance person did excellent job to show all bells and whistles for my new car. One of them was loyalty reward program worth of $299. Which offers $750 worth of service cheques, discounts on accessories, Free oil change and 1 year refferdia.com websites membership. But I haven't got anything apart from first free oil change (which all dealers and all car providers offer). After writing lots of emails, making lots of phone calls and left voice mails no reply from Montrose Mazda. and at one point I got reply from the sales guy who sold me the vehicle that they have stopped doing reward program now and it's not available on their website any more (this was around month ago) but it is still available on their site as normal. Just so they don't have to answer my questions they replied me something like this. Even as of today no replies of phone calls or voice mails or of emails. So please everyone who is buying their next dream vehicle from Montrose.. BEWARE.......... More

Great Visit Me and my wife have been looking for a car for about a year now. We had a car we had from another lot that has been nothing but problems and we needed Me and my wife have been looking for a car for about a year now. We had a car we had from another lot that has been nothing but problems and we needed another car with more space to fit our growing family. We originally came for a Mazda 6 but couldn't get approved for that. We had a great salesman named Michael Frey who was patient and very helpful. He took his time to show us every option we had as far as what we could get financed for. He was very patient with us in our decision despite our long and hard decision. He even gave us advice on what would be our best option. I told him we must have been his worst customer. lol At The end of the day we drove off the lot with a great truck one that makes my wife happy! lol More

Montrose Mazda of Cleveland gave me a second chance. I just purchased my 2011 Ford Fiesta today from Montrose Mazda of Cleveland. As far as purchasing a car, it has been quite an extensive journey for m I just purchased my 2011 Ford Fiesta today from Montrose Mazda of Cleveland. As far as purchasing a car, it has been quite an extensive journey for me due to errors that I created with my credit when I was younger. Going into dealerships for me was at times embarrassing and bittersweet with the hopes of being able to drive away with a new car but, in the end always turned down. Well, that all changed with one simple phone call to Mr. Don Blake! Our phone conversation was brief and to the point and I decided to take another shot at buying a car. I arrived with everything that Don told me to bring and before I knew it we were down to business. We both came up with a plan that was reasonable not only for me but, one that actually gave me a chance at getting an approval from the banks. Before I knew Mr. Blake informed me of the good news that I would be driving home in a new car. If anyone is in need of a second chance go to Montrose Mazda of Cleveland and see Don Blake. The process will be well worth it all the way up to when you sit down in the Finance Department with Adam and as you are driving off the lot in your new car!!! Good luck and happy car buying : ) More

Mazda5 purchase We visited 3 Mazda dealers but only Montrose has a red Mazda5, which was the color we ultimately wanted. We were met by friendly sales representative We visited 3 Mazda dealers but only Montrose has a red Mazda5, which was the color we ultimately wanted. We were met by friendly sales representatives at each dealership. We were impressed by C.J. Steward, who is a Sales Professional in every aspect. I would not hesitate to recommend him if you are looking to purchase a car. More