Montrose Westside Auto Campus

I was very disappointed in Montrose Westside in Cleveland, OH. I traveled to Montrose, after numerous communications, and signed documents to purchase. I had trusted the sales agent (Amanda) when Cleveland, OH. I traveled to Montrose, after numerous communications, and signed documents to purchase. I had trusted the sales agent (Amanda) when told over the phone that the truck had a clean title and no accidents. No disclosure of the accidents on the truck had been given to me when I picked up the vehicle, nor had I been given the “delivery/summary report” that was listed on the Retail Buyers Order, when signing for a deposit, setup by Bret Normando. Not one, but two accidents had registered on the vehicle. I found out about those by detailed service records from previous owner, hand written in blank pages of manual. I now have the VSC administrator saying that the AC unit looks to have failed before my purchase. It also appears that your original mileage was inflated somehow. Originally per contract, was 66,978. I drove the truck from Cleveland to Buffalo. Yet the claim was denied in part for having only 123 miles driven. 200 miles plus from Cleveland to Buffalo; and not driving because I had no plates, registration, title( still due), nor inspection in NY. Did not drive for three weeks. Got plates and registration. Brought to my mechanic for inspection. Found the AC seized. Had no need to use on my trip back. Warranty service by Easycare was anything but. Three days in the shop, five measures of communication, calls not returned in timely fashion useless time spent by mechanic and myself for taking extra pics. I subsequently have an approximately 2 hrs of calls, whereby I am told that the corrosion on compressor flywheel was pitted and had rust; indicating a previous condition; well longer in time frame from purchase date. I will press further, as I have evidence of your lack of disclosure through Easy care. Thankfully I had had a supervisor who understood my plight. Don Anderson from Easy care. Before I sign off, I want to mention the people at Montrose Westside that should have done right by their customer: Brent Normando: Finance-Did not pass disclosures, with plenty of opportunities; though never passing on to Easy care extended warranty legitimate information I drove 200 plus miles y too get yo Buffalo from Cleveland. And the warranty administrator denies for two fraudulent reasons. My saleswoman Amanda, also failed to disclose. Jessica, the manager, also failed to disclose. Alex, the sales manager did not return at least five calls. I am still waiting for a copy of the title for gods sake, after more than six weeks I would implore any potential buyers to consider that Montrose Westside does not employ honest people in administration, nor competent technicians. I have an AC Unit that hasn’t been used. The warranty service was denied, after full cooperation to provide information, loss of use for three days, sending additional pics, Claiming a stone caused the seizure of the compressor. A work truck that I have lost so much use time. A full week,in order to find the claim denied, no less…. If I could give a zero, I would . More

Lindsey Moore made the process simple and easy. She kept me informed and I was able to secure the vehicle quicker than I anticipated. She was very courteous and professional. She kept me informed and I was able to secure the vehicle quicker than I anticipated. She was very courteous and professional. More

Salesman Jeremy was nice, and professional. The CT6 for sale is a very nice vehicle. I enjoyed the test drive. Definitely will be purchasing a CT6 in the near future. When the price is rig The CT6 for sale is a very nice vehicle. I enjoyed the test drive. Definitely will be purchasing a CT6 in the near future. When the price is right. More

Montrose Dealership was amazing. Tom Donelan he treats you like family go see him now. Tom Donelan he treats you like family go see him now. More

Very professional and knowledgeable technicians and easy to schedule an appointment. They greet you with a smile. to schedule an appointment. They greet you with a smile. More

My husband and I stopped in to talk and ended up driving home in my dream car, a Volvo XC70. This was because of Sammy Laham. He listened to our wants and needs and identified the perfect vehicle. He let US home in my dream car, a Volvo XC70. This was because of Sammy Laham. He listened to our wants and needs and identified the perfect vehicle. He let US buy the vehicle, he did not sell us. What a nice experience. We will be ongoing customers. Thank you. Susan Tucker More

Worst service I have ever gotten in over 30 years of having cars! I regret buying from here! having cars! I regret buying from here! More