Montrose Westside Auto Campus
Cleveland, OH
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Elliot is the only positive at that dealership I have had 3 BMW s, 2 Lexus, 2 Mercedes so I speak from experience. This is the worst dealership from appearance, no considerate close customer parkin I have had 3 BMW s, 2 Lexus, 2 Mercedes so I speak from experience. This is the worst dealership from appearance, no considerate close customer parking, no return calls from management, the sub par lady's room, new car at delivery was not detailed, carpet not vacuumed under seats, back hatch mat scratched , floor door LR plate scratched, weatherstripping hanging off bottom rear door, no wiper solution, finance person Brent, kept us waiting half hour after telling Eliot he'd be right over ( no apology, or personality) called service and the person who answered gave absurd answers to my questions ...when asked his capacity he said custodian he answers phones for them...ergo his ridiculous answers...but a nice guy. I had received several warnings about Montrose but couldn't believe it was that bad...it is! I assume the dealership owner will receive this and contact me...or be added to my list of disappointments. Btw Sue (tour of new car) very helpful. More
Easy Peasy Professional & friendly service, no BS, knowledgeable salesman and free coffee...a pleasurable experience and we will return to see Matt Radeff...than Professional & friendly service, no BS, knowledgeable salesman and free coffee...a pleasurable experience and we will return to see Matt Radeff...thank you for everything :) More
Great experience My experience at Montrose Westside was great from the time I walked in to look at an SUV through the test drive,purchase and delivery the same day.... My experience at Montrose Westside was great from the time I walked in to look at an SUV through the test drive,purchase and delivery the same day....Everyone has been very helpful, informative and pleasant making my overall experience a great one..... More
Very Easy and Stress Free! My experience at Montrose was very easy and stress free! My sales associate Jessica Schad was very professional and easy to work with. She helped me f My experience at Montrose was very easy and stress free! My sales associate Jessica Schad was very professional and easy to work with. She helped me find the right vehicle to fit my needs and I absolutely love it! Thank you Montrose Westside! More
Awesome experience! Everyone at the dealership was super helpful with my car buying process, especially Jessica she is always looking for better and more ways to ensure c Everyone at the dealership was super helpful with my car buying process, especially Jessica she is always looking for better and more ways to ensure consumer satisfaction, I had an amazing experience and will recommend 10/10 More
Friendly service. Awesome experience. Very fast service and stress free experience with buying my Land Rover. My salesperson, Eliot, was extremely friendly and knowledgeable, which made me Very fast service and stress free experience with buying my Land Rover. My salesperson, Eliot, was extremely friendly and knowledgeable, which made me more confident in buying my vehicle. I recommend using Montrose Westside when looking into buying your next car! More
High-level service and organized!! High-level service and organized Matt Radeff delivered on every item he promised. I came from Detroit to purchase a q5 and had alot of questions bc I High-level service and organized Matt Radeff delivered on every item he promised. I came from Detroit to purchase a q5 and had alot of questions bc I was buying the car sight unseen. I also needed to get the paperwork done quickly to get back to D town for a meeting. Matt had ALL the docs ready when I arrived, keys ready, plate ready and had the car sitting out front cleaned up. Even had the detail team redo the carpet at my request. The condition of the car exceeded my expectations and I was tremendously pleased with the whole experience. Good service is dead in most industries - Matt is a rare gem. More
Best dealership I've ever been to Great guy super friendly and courteous definitely would recommend to friends and family !! My experience was aewsome definitely will come back to t Great guy super friendly and courteous definitely would recommend to friends and family !! My experience was aewsome definitely will come back to this dealership . Thanks for everything. More
Gone Golfing, TDI style My father and I were in search of a straight toward sale on a fuel very efficient vehicle when we came across a MKVII Golf TDI. The mileage was barely My father and I were in search of a straight toward sale on a fuel very efficient vehicle when we came across a MKVII Golf TDI. The mileage was barely broken in for a 2/3 year old car, and Montrose inspection was very detailed and accurate. The first time we came to look at the car it wouldn't stay, we though due to negative degree temps. In reality the battery had gone flat from the winter temperatures, and was in need of replacement. The sales representative kept me posted on the issue at hand and when it would be road worthy for a test drive. After my initial test drive I knew this was the care for me, and the sales representative facilitated the sale flawlessly. He was able to compromise on a price that work best to provide me with a low monthly car payment. In addition to having replaced the battery, the oil has also been freshly changed (and a second offered for free from deal at next interval) plus a full tank of fuel to hit the road. I am thrilled with the car and the service provided to my father and I, couldn't be happier with the rare find we found. I will undoubtedly choose Montrose again when its time to find another vehicle and would recommend them to anyone. More
2018 3 Great service. Quick and painless financing. This the second lease at Montrose. Also was a Mazda 3. My son has had 2 Mazda 3 and a speed 3. Great service. Quick and painless financing. This the second lease at Montrose. Also was a Mazda 3. My son has had 2 Mazda 3 and a speed 3. More